The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... Ver mais
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Veja o que dizem as avaliações
Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... Ver mais
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... Ver mais
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Derby Kingsway
Escrito pela empresa
Homebase
Escrito pela empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, Reino Unido
- 0345 640 7042
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 51% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Knowledgeable Lucy
Went in for paint I could only find one tin (needed 2) Lucy came to fine another one. Lucy was very helpful helping me choose the paint and her advice was very helpful. Gold star for Lucy Thank You.
Click and Collect order prepared ahead…
Click and Collect order prepared ahead of time. Collection was perfect.
Ryan was really helpful and friendly…
Ryan was really helpful and friendly taking a bulky item out to the car for me and loading it too. Great service!
The wrong paint was given to my son
The wrong paint was given to my son

Resposta da Homebase - Derby Kingsway
We went to buy some edgeing stones and…
We went to buy some edgeing stones and Josh advised us we could have them delivered due to the amount we were having he took us to the desk where Rachel A, helped us get these sorted it took some time due to the amount Josh jumped on the till to relieve the cue.Rachel sorted out all the deliverary also booked in all the stickers individually Rachel and Josh were both extremely helpful and gave great customer satisfaction,they are both a credit to the Company Thank you both from Alan&Viv
Excellent service from Ryan,
Excellent service from Ryan,
Always ready to help,Professional.
Thank you.
Excellent service lovely helpful…
Excellent service lovely helpful friendly staff especially Stephen he helped with such a kind respectful attulitude and nothing was too much trouble from the lady at the checkout to Stephen collecting my order and my extra request from the aggregates outside
Summer ready with Homebase Kingsway
Getting ready for summer in the garden and decided to visit Homebase at Kingsway, Derby. Staff were very helpful and polite. Big shout out to Ryan, who went above and beyond to assist us with garden furniture. He even helped bring it out to the car and load it into the boot. Really positive experience! Thank you Homebase Kingsway!
Shopping at Homebase was easy
Shopping at Homebase was easy. The staff in store were very helpful. I am happy with the items I ordered but the deliveries by Yodel were very taxing. I was very clear on my availability but they just ignored that. It took several emails to Arvind at Homebase Customer Service to get the items delivered to me. Arvind was excellent and got the job done. I am sorry Homebase but it is for this reason I will have second thoughts about shopping with you again. I need the items I've purchased delivered to me without any hassle. Chris Jordan.
Excellent service
Excellent service from Stephen who went out of his way to fetch the items I needed and explain how to fit them together. And he arranged for Ryan to take then to the car for me. Thank you Homebase!
Came in over the weekend for hanging…
Came in over the weekend for hanging basket and plants, Could not have been happier with the service josh provided! Fantastic knowledge on plants and compost, offered tips and overall was a credit to your company! Will be back.
Super friendly, efficient & helpful
The staff at the Click &Collect counter was super friendly & efficient. The warehouse staff was just as friendly & helpful, bringing my items to me on a trolley & helping me to my car. I was in & out of the store in less than 5 minutes.
Ryan was super helpful with buying a…
Ryan was super helpful with buying a petrol lawnmower talked me though how to set it up thanks
Tiles I bought were too heavy to lift
Tiles I bought were too heavy to lift! Lewis and Ryan were so helpful, filled my trolley and took it to checkout, then loaded into car. 10/10 guys!
Ryan pushed my trolley to the car and…
Ryan pushed my trolley to the car and put in 3 bags of compost and placed 2 plants in the boot so they wouldn't fall over. Great customer service. Thank you 😊
120mm wide Decking planks
Order waiting adjacent to till.
Adequate and quick verification that I was the correct customer.
The staff are super friendly and…
The staff are super friendly and helpful and will walk with you to go and find the thing that you are after. And give really good advice.
Excellent service from RYAN
Excellent service from RYAN, as good as any I get in John Lewis! Ryan was helpful and polite and found exactly what I was looking for.
OAP club
I am a member of the OAP club and very king young gentlemen carried my soil to my mobility scooter because I was unable to!!! But then he ran off with my scooter😡😡This was an amazing experience !!!
Extremely helpful lady on customer…
Extremely helpful lady on customer service who sorted the order i had placed on line..a very helpful lady also with I think Australian accent took the compost to my car with me as I had my 2 year grandson with me and obviously knew that it would be a lot easier. She was a star even helped put them in my car with me and grandson. Also some useful advice about growing the plants I intended to grow. I can honestly say my experience today was a very helpful polite and caring one and hope the ladies concerned have my feelings relayed to them. Thank you.
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