Homebase - Ewell Avaliações 

169
O TrustScore é 4.5 de um total de 5

4,4

23 Reigate Road, Ewell, KT17 1PE Epsom, Surrey, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Easy to order and quick to be ready to collect. Polite service in store and it was very busy. Knocked off one star as the ceramic pot I'd ordered had a couple of small chips in the rim. It was heavily... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered a B&D Powerfile online for collection at a store, and Homebase took my money. A little later they cancelled my order, so I had to re-order from a different store, further away from home. S... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The store and staff are great… however I can’t understand how rude the customers that shop in Epsom are they manners are disgraceful. The staff try there best with who they have but it seems never goo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightf... Ver mais


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

  • 23 Reigate Road, Ewell, KT17 1PE, Epsom, Surrey, Reino Unido

  • 0345 640 7127

4,4

Excelente

O TrustScore é 4.5 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 46% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(169)

748 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Wicker waste paper basket order

The item I ordered online was sent to the store of my choice, which I collected in a day.
The whole process allowed me to track its whereabouts.
I was pleased with the quality of the item, a wicker waste paper basket, which was half the price of a similar one in an upmarket department store.

28 de agosto de 2024
Avaliado com 2 de um total de 5 estrelas

Too long to wait

Had to wait a very long time at the click and collect point - it would’ve been quicker to get the items myself and gone through a regular checkout. Homebase staff are always polite and friendly.

26 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Ewell

Resposta da Homebase - Ewell

Hi Amanda,

We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

I went into store to get some inspiration and ideas

I went into store to get some inspiration for my new house and was approached by a lovely lady. I think she said her name was Helen. She not only took the time to help me choose the colour paint for my room but she also took a genuine interest in my project.

I will certainly be returning to your store and will hopefully be assisted by her again because she also made me laugh.

25 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I was refused the Receipt which will Validate the 3 Years Warranty.

I was refused the Receipt which will Validate the 3 Years Warranty.
I have no Proof of Purchase and a valid Warranty.
I need Hard Copies for them.
Please address these issues, at your earliest.
Thank You.

21 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Ewell

Resposta da Homebase - Ewell

Hi Prayman​, 

Thanks for your feedback. We’re sorry for any disappointment. We don't usually action receipts after online orders as your confirmation email or order number is proof of purchase for us. However, we've asked our team to send you an invoice over to you. You should receive this very soon 😊 

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Not just there to sell a kitchen!

We bought a kitchen from Homebase and Charlie was extremely helpful from the start. He never let anything feel like a problem or barrier (but would explain any limitations in advance, always have alternatives to keep momentum).
We were very pleased with the help and advice as well as the product (Whitstable kitchen) and its delivery communication.

What stood-out was Charlie’s willingness to be there weeks afterwards for continued help and advice. That unconditional help lead to additional products being bought to finally allow us to put the finishing touches to our kitchen.
Thank you.

21 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Ordered online

Ordered online - easy and straightforward. Was disappointed it took a week to be delivered but delivery was well organised in that kept in touch with delivery time. Delivery men excellent- providing great customer service

6 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

Collected our new powerbase cordless…

Collected our new powerbase cordless 46cm lawnmower for £399 via click and collect. Box was already opened on arrival. When questioned we were told they didn’t know why it was opened. On taking the lawnmower out of the box there were no batteries in it. Not a great start

5 de agosto de 2024
Avaliação não solicitada
logotipo da Homebase - Ewell

Resposta da Homebase - Ewell

Hi Tom​, 

We’re sorry for any disappointment caused and would like to assure this is all resolved for you. Please fill in your details including your order number at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

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