I came to collect my order which I did as a click and collect and was told it was no longer in stock once I got to the store, there was no phone call or anything to inform me in advance and I had to t... Ver mais
Localização
Trocar localizaçãoArena Shopping Park, Green Lanes, Haringey, N4 1DT London, GB
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Veja o que dizem as avaliações
The assistant at the Harringay home base of the click and collect was brilliant and efficient. I’ve been served by him before on the click and collect counter and he was quick and very polite unlike t... Ver mais
I ordered a basic black 80 ltr outdoor bin The click and collect was straightforward, the staff were polite and efficient, and as I had to travel home on the bus with the bin, the staff taped the l... Ver mais
I have just left the Homebase shop very happy with excellent shopping experience I had. The staff name Prince was sooo helpful . I was looking for composts for my garden, I have find some just outside... Ver mais
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Haringey
Escrito pela empresa
Homebase
Escrito pela empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Arena Shopping Park, Green Lanes, Haringey, N4 1DT, London, Reino Unido
- 0345 640 7801
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Super fast, no notes!
Super fast, order was ready in like an hour, was served right away when I got to the shop. No notes!
Nice it’s good service
The items were ready for me to collect and the sales assistant was particularly helpful - taping the blinds together so I could carry them - very much appreciated. The blinds are well constructed and very reasonably priced.
an ordeal
Click and collect order. One person on duty. Long line mostly with store purchases wrongly priced. Wrong item in order. Assist ant sent to look for order couldn't find. Took a few attempts. Nearly 30 mins at a quiet time to pick up. Needs radical improvement. Maybe amazon should buy them and figure out how to manage stock ordering and fulfilment.

Resposta da Homebase - Haringey
Disappointed.
Few stars because there were so few staff. I spent ages walking around trying to find what I wanted - no staff to ask, and then queuing at customer service to ask there. Then, there were only 3 plastic plugs on sale - no chrome and no chain. The 4 Homebase paint colours I wanted in 5L matt weren't in stock. Not a successful trip.

Resposta da Homebase - Haringey
Friendly service
The young man at the counter was very courteous and friendly.
Ordered online and collected within 2…
Ordered online and collected within 2 hours hassle free.
Had to wait an age to collect my click…
Had to wait an age to collect my click and collect order because someone in front of me had turned up without the confirmation message that their order was ready. The person behind the counter made me wait while she went off round the store trying to collect the items in the customer in front's order. She should have told that customer to return to the store when they had received their confirmation message. No wonder tradespeople like me usually use Wickes!

Resposta da Homebase - Haringey
Order was ready as promised
Order was ready as promised. A but if a wait but it was busy so no problem
Very easy to order and pick up without…
Very easy to order and pick up without any problems
Poor quality items poor customer service.
Poor quality items. Returning before leaving the store. The lady serving at click and collect. White with brown hair was very rude and unhelpful she then proceeded to dismiss me and say next please when no one was behind me. Dreadful customer service. I order ordered some boxes and they were broken and dirty. A man named Prince came and went in the back to see if they had more in stock.

Resposta da Homebase - Haringey
made home a base
Very slow to collect miserable staff
Very slow to collect miserable staff

Resposta da Homebase - Haringey
Understaffed collection counter
Understaffed collection counter. Had to wait about 10 minutes for any assistance

Resposta da Homebase - Haringey
Fast and efficient service
Fast and efficient service, and great value product.
Using mobiles at checkouts
When you get to the checkouts after a relatively decent shop to be served by a woman who whilst serving answers her mobile phone and hides doing so by hiding it inside her burqa/niqab against her ear - not a positive experience - I sarcastically told Nina what great customer service she gave after handing me the receipt not even looking at me but I think she was so engrossed on her phone she that didn’t even hear me. Shocking customer service.

Resposta da Homebase - Haringey
Inaccurate info received
Text received item collected which it hadn't been went to store item out of stock. No notification received advising of this.

Resposta da Homebase - Haringey
Plenty of stock
Plenty of stock, matched the online stock levels.
Friendly sales person on the till.
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