No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
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Veja o que dizem as avaliações
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... Ver mais
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... Ver mais
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Harlow
Escrito pela empresa
Homebase
Escrito pela empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Edinburgh Way,, CM20 2TN, Harlow, Essex, Reino Unido
- 0345 640 7802
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not great
Not clear what customer service points are open as staff don't stand behind them.
When I got home I found that there 2 of the four bolts from the pack were missing.

Resposta da Homebase - Harlow
Best customer experience in a very long…
Best customer experience in a very long time. Manager went out of way to ensure our online purchase which had become unavailable after order was collected from another store for us.
The staff were very friendly and…
The staff were very friendly and Helpful, Charlie was sensible and thoughtful in the way he dealt with us. Polite and friendly service is a missing commodity in many shops and services these days, but the staff here were both and excellent. Well done Charlie.
Everyone was friendly and helpful
Everyone was friendly and helpful
Ellie
Ellie, the checkout person was the most unfriendly and least attentive person I've come across in your store.

Resposta da Homebase - Harlow
Good choice and helpful staff
Wide choice of products with pleasant and helpful staff member (Susan) at the till.
All staff especially Lisa & Charlie…
All staff especially Lisa & Charlie were very helpfully in the purchase & loading of our garden furniture
Thank you all very much
Very welcoming and helpful - Ali
Ali was very welcoming and helpful with a smile
Also told me about today's special offer for garden gloves and I was happy to take 2 pairs
Ali is a legend
Ali was very helpful, speedy and no nonsense! Cheers Ali!
Charlie was very helpful and quick…
Charlie was very helpful and quick which was great because I was in a rush
Fast friendly service
I was served immediately when I went to the collection desk. The young lady was very friendly and retrieved my order immediately.
All the staff were super friendly and…
All the staff were super friendly and Charlie who served me was very helpful
Was easy to find the items I required…
Was easy to find the items I required and pay. Susan was very helpful at the till
Helpfulness
Garden staff (Irene) was very helpful with my needs.
The plants are always looking well care for and healthy
I had a wonderful selection to choose from. I must point out I didn't come to spend just to escape the tennis . But spend I did I'm happy to say.
Irene helped me make a good.choice. Something for me to do while the football is on.
Super harry
Had a fantastic experience at homebase in Harlow the store was clean and tidy all the staff were happy and helpful and didn't think it could get any better until I got to the till and met Harry a happy and cheerful young man also very knowledgeable and offered excellent advice on how to do my decking he was also very healthy and safety conscious in his own work as well as for myself as well again offering advice and had some gloves available at a competitive price as I bought two pairs a truly amazing young man the Harry kane of homebase
Very helpful
I need help with a special paint and Clive was knowledge, helpful and happy to help.
Very helpful staff
Friendly & helpful assistant
Friendly & helpful assistant. Item was on a trolley ready for my collection.
Served by Charlie on enquiries
Served by Charlie on enquiries. I had a faulty broom to return but no receipt. He found my purchase on his screen quickly and made the refund. Very efficient and friendly young member of staff.
Very knowledgeable and friendly staff
Very knowledgeable and friendly staff, especially Lisa who helped me find the right type and colour paint I was looking for. She even went out of her way to make sure I received the discount that was on offer. Thanks again Lisa.
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