No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
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Veja o que dizem as avaliações
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... Ver mais
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... Ver mais
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Harlow
Escrito pela empresa
Homebase
Escrito pela empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Edinburgh Way,, CM20 2TN, Harlow, Essex, Reino Unido
- 0345 640 7802
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Harlow 0150
Harlow 0150
Very capably assisted by Charlie.
Pleasant polite helpful.
Couldn’t ask for more.
Easy web search
Easy web search, great discount, product ready at collection point in my local store and pleasant staff.
Really helpful and apologetic about a…
Really helpful and apologetic about a pricing problem. Also very quick at dealing with it. Thank you Charlie.
Charlie lovely young Man
I paid for an Item at the till and Charlie served me what a lovely young man polit and a very nice smile
Found what I wanted
Found what I wanted, came up to the till and Harry gave me a smile and beckoned me over to his till, thanks Harry.
Great customer service
Great customer service and friendly too. Karen answered my questions efficiently and made me feel valued as a customer.
Denice Jennings made buying from HB a…
Denice Jennings made buying from HB a pleasure and consideration of other sources irrelevant - we were made to feel valued and important!
Great team
Great contact from store about times items expected in store.
Staff polite and professional
First class service from ordering click…
First class service from ordering click and collect items. When checking by phone if my order was ready, because I hadn't received ready to collect email staff polite and very helpful on telephone. Big plus for me was being able to phone store direct.No queue to collect....2 staff at counter, my items in cupboard next to counter.
Purchases as described and also in clean packaging
Disappointed that they would not take a…
Disappointed that they would not take a Scottish £20.00.

Resposta da Homebase - Harlow
Denice Jennings in your bedroom section…
Denice Jennings in your bedroom section very helpful I made a mistake in my order she kindly redid it no problems and I have purchased wardrobes and dressers etc .Hopefully your delivery service will be the same
Helpful friendly staff
All the staff at Harlow branch were really helpful and friendly
Susan who took our order was very professional and friendly
Really lovely branch to visit
Helpful
Staff are friendly and helpful. Always willing to assist and advise.
Store is nearly set out and easy to locate what your looking for.
The young lad that served me at Harlow…
The young lad that served me at Harlow this morning was very polite and friendly. Different from previous visits there. He is a credit to the store.
Very helpful staff member
Harry was at the checkout. He was very helpful in advising me on gas canister for my bbq
Large range of products
Large range of products. Friendly staff.
We were very happy to find what we…
We were very happy to find what we needed thanks to Susan and Clive who helped us. Will return soon.
Homebase Harlow - excellent customer service
It's impossible to order the exact number of a product you require on line - I needed 14 tins of paint, but my local store only had 4 available. I called the helpline to ask how I could order the other 10 tins to be told I can't! The lady on the helpline had no interest in finding a solution for her company to get my £500.
When I went into the Harlow branch to collect the 4 tins I'd ordered on line and ask for help in getting the remaining 10, I was lucky to meet Karen (Ops Team Leader) who went out of her way to find and secure the products I wanted and then Neil (Store Manager) who visited two other branches to collect the 10 tins. Such great customer service, I really appreciated the help.
Really helpful and gave good advice.
Really helpful and gave good advice.
Richard went above and beyond, helping me with many bags of stones and also loading my car.
Thank you Richard
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