No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... Ver mais
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... Ver mais
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para reforma residencial
- Loja de Acessórios para Banheiros
- Loja "Faça Você Mesmo"
- Loja de Móveis
- Centro de Jardinagem
- Loja de móveis para cozinha
Sobre Homebase - Harlow
Escrito pela empresa
Homebase
Escrito pela empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Informações de contato
Edinburgh Way,, CM20 2TN, Harlow, Essex, Reino Unido
- 0345 640 7802
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 48% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Denice Jennings was our consultant and…
Denice Jennings was our consultant and made choosing and designing the kitchen a straightforward and enjoyable experience. I was more than happy with the results and she was very helpful and knowledgeable of the products available. An excellent consultation.
Thanks to Lisa and Gary at the Harlow…
Thanks to Lisa and Gary at the Harlow store this week who spent ages trying to get me the right paint colour - so friendly and helpful
Efficient online service
Polite and helpful
Susan who served me was very polite and quickly summoned help to take the compost I had bought to my car and load it for me.
Good value/price
Polite and helpful staff who assist you!
The staff were friendly and helpful
The staff were friendly and helpful. One of my items was slightly damaged and a discount was offered when I pointed this out
chose Homebase over other stores…
chose Homebase over other stores because I generally receive a better service
Harlow Home Base staff always lovely
Harlow Home Base staff always lovely
Love love love my pots!!!
Friendly Harlow Homebase
Dropped in to Harlow Homebase this week and had 3 great interactions with such helpful staff. Susan at the desk, a gentleman who came across to us to help when he could see we were looking for something and the lady outside who pointed us to another item. All so friendly and smiley. Seems a nice place.
Very helpful customer assistants…
Very helpful customer assistants working on the paint section. We have a new bathroom and wanted a paint to match the bath panel. One assistant scanned the panel to produce a match pot. When we returned, having checked the colour to be an exact match, another assistant explained about the different types of paint we could use and how the reflective qualities would be different.
It costs nothing to smile.
Staff need to cheer up a little.

Resposta da Homebase - Harlow
Very friendly and helpful assistance
Very friendly and helpful assistance
Polite and friendly lady
Polite and friendly lady. I wish all your staff were like this lovely person.
Such a friendly bunch at Harlow
Such a friendly bunch at Harlow, the ladies on customer service were a dream and the lady (Grace) that served us was also pleasant.
Thanks for the advice on the floor tile outdoor paints ladies.
The kindest man
I was having a really bad day and I had no idea what bathroom tap I should get. I asked for some help and I have never been so grateful! Alan was fantastic and really restored my faith in humanity. Thank you so very much!
Looking to match paint for the kitchen…
Looking to match paint for the kitchen appliances, Grace provided great service and was friendly and helpful.
The paint matching was spot on and the finished colour looks great.
Committed, resourceful staff
I ordered 6 bags of compost, click & collect. Leanne phoned to say the store were running out of this product and offered a package that gave me a better deal. She was committed, helpful and imaginative a joy to work with.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







