Homebase - Leighton Buzzard Avaliações 

93
O TrustScore é 4.5 de um total de 5

4,4

Vimy Road, LU7 1ER Leighton Buzzard, Bedfordshire, GB


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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Waiting in a queue at tills 4 staff members walked passed one said she would open up but she decided to open up at customer service desk rather a till desk, so people from the back obviously went to h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Met a young lady today called Abbie who was very helpful and polite. She was working on the tills but still had time to tell us where the compost was and explained we would need a trolley from out the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I never experienced such a helpful person today when I was buying a battery operated drill and screwdriver at home base in Leighton buzzard.He spent time with me explaining everything that I needed to... Ver mais

Avaliado com 5 de um total de 5 estrelas

Jamie was already finishing helping with 2 happy ladies when I asked if he could help me with an item to take back that was not what was needed. He stayed with me to pick up 2 discounted items of furn... Ver mais


Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Acessórios para Banheiros
  3. Loja "Faça Você Mesmo"
  4. Loja de Móveis
  5. Centro de Jardinagem
  6. Loja de móveis para cozinha

Sobre Homebase - Leighton Buzzard

Escrito pela empresa

Homebase

Escrito pela empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Informações de contato

  • Vimy Road, LU7 1ER, Leighton Buzzard, Bedfordshire, Reino Unido

  • 0345 640 7649

4,4

Excelente

O TrustScore é 4.5 de um total de 5

93 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 47% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(93)

752 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service!

Great communication.....swift refund of out of stock item I ordered on line & when I went to collect the other items they'd found an alternative for the out of stock item for me to look at....what great customer service Leighton Buzzard!

12 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good service

Came to the Leighton Buzzard store for a click and collect order. The employee who assisted me was very helpful, bringing items to my car and loading up as well.

11 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Customer Service

We found a bistro set for our garden online which looked as if it was exactly what we were looking for. The store in Leighton Buzzard was showing availability so we visited to check to see whether the seats were comfortable. We couldn’t see the item on display so asked a member of the team for some help.
Kevin literally could not have been more helpful - he found the item which was still boxed up, opened it so that we could check the cushions, went and got us a trolley as we decided to take it, took payment at customer service himself and then came with us to the car to help to load it.
Wow,an exceptional customer experience - Kevin is an absolute credit to the store in Leighton Buzzard.

10 de maio de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Customer comes second

Waiting in a queue at tills 4 staff members walked passed one said she would open up but she decided to open up at customer service desk rather a till desk, so people from the back obviously went to her, another staff member went to the till next to the one we were queue at but decided not to open. Not customer focused at all, no apologies for the long wait. Won’t be going to this store again

26 de abril de 2024
Avaliação não solicitada
logotipo da Homebase - Leighton Buzzard

Resposta da Homebase - Leighton Buzzard

Hi Carol,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Avaliado com 4 de um total de 5 estrelas

Signage!!!

I had a specific item to buy and travelled 10 miles or so to my nearest Homebase (Leighton Buzzard). I'd not been there before. The store was very tidy and well stocked, but almost completely devoid of customers. As I made my purchase I commented that the store was very quiet...."It's always like this" was the reply. I got to thinking why........could it be that the store is virtually invisible from the main road?
When I drove to the store I could just about see the Homebase store in the distance through the Tesco car park, but seeing no Homebase direction signage continued along the road to where I assumed the Homebase carpark might be......only to find I was at the carpark exit! Retracing my steps back to the Tesco carpark entrance I drove in to see a small Homebase sign I hadn't seen from the road. At last a way in! How may other customers have had this difficulty I wonder?

11 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jamie was very helpful

Jamie was very helpful, he greeted me as I came into the store and then came over to help me with lawnmowers and grass seeds.

21 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Visited the Leighton buzzard store last…

Visited the Leighton buzzard store last week to purchase some lightbulbs. I was unsure what type I needed. Jamie came over and asked if I needed help and was very useful in assisting me. He was polite and informative and provided me with the product I needed.

13 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super helpful

Lovely experience with a super helpful Jamie on the shop floor and a very helpful Kevin at the till. We couldn’t get what we wanted but Kevin looked at several ways and spent a lot of time, but it didn’t seem so bad with how helpful and lovely they both were!

14 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Decking stain

My wife and I went into Homebase in Leighton Buzzard to find and buy decking stain. We weren’t really sure what to get or the best way to apply it.

Kevin, a really kind customer service assistant was brilliant. He advised us on the type that’s best for our situation and colours. We walked out with what we needed feeling happy and content. Thank you Kevin and Leighton Buzzard Homebase.

10 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Maggie at Leighton Buzzard’s Homebase…

Maggie at Leighton Buzzard’s Homebase is a STAR! She gave me great advice on what paint to buy for the project I’m working on. Later on said paint spilt inside my bag and she was an absolute angel helping me and my sister clean it up. She was so patient and helpful - even going off to clean one of our paintbrushes that had been caught in the spill. Maggie is an asset to the Homebase team! 10/10 🤩

8 de abril de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Nobody at the collection point.

Nobody at the collection point.
No assistance to help take goods to the car.

8 de abril de 2024
Avaliação não solicitada
logotipo da Homebase - Leighton Buzzard

Resposta da Homebase - Leighton Buzzard

Hi Dennis,

We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Avaliado com 5 de um total de 5 estrelas

Best experience at home base

Kevin was by far the most helpful and best store assistant that I have encountered I the Leighton Buzzard Homebase. He was cheerful and very knowledgeable. He made my experience much better than previous visits.

12 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Spent £15.000 on a new kitchen and the…

Spent £15.000 on a new kitchen and the after care service is appalling so dissatisfied is beyond belief I can't believe we have been treated this way and as for just simple politeness is non existing with the staff we have dealt with :(

15 de janeiro de 2024
logotipo da Homebase - Leighton Buzzard

Resposta da Homebase - Leighton Buzzard

Hi Geoffrey​,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention.  We can see that our Customer Escalations Team are in contact with you to get this sorted for you

Thanks,
Team Homebase

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