HomeSwapper Avaliações 

471
•
O TrustScore é 2 de um total de 5

2,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Reply to Homeswappers reply ! Not true at all ! Ive just logged in & checked generated swaps & they do not fit requirements, no garden or its housing association instead of council ect ! So therefore... Ver mais

Avaliado com 1 de um total de 5 estrelas

My landlord wouldn’t pay the fees for full account membership (even though they were the ones who suggested homeswapper) so I paid it myself via PayPal as requested. The payment has been taken and h... Ver mais

Avaliado com 2 de um total de 5 estrelas

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time.. Even 100% matches, areas, home sizes, rooms etc y... Ver mais

Detalhes da empresa

  1. Serviços Empresariais

Escrito pela empresa

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Informações de contato

2,0

Ruim

O TrustScore é 2 de um total de 5

471 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 82% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,0

Todas as avaliações

(471)

64 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

The forced replies to all messages can easily be manipulated by exes to force contact

You have to reply to all messages, which might appear to be great for some to stop time wasters, but it's also a huge safeguarding concern for some when it can be equally misused by an ex that you've severed contact with for example. Having to reply to messages gives them control over you once again. They have the knowledge that they can message you and you have no choice but to reply, or loose access to home swapper messages. I think this is a huge safeguarding issue that should be addressed by the homeswapper team. There are people out there wanting to home swaps to escape people. There should be an option to not have to reply in these circumstances, even if it's just one no reply allowance per account.

1 de novembro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Jo, you only need to reply to the first message you get from someone. You do not need to reply every time they message you.

You can also “Block” other users if you do not want to receive any more messages from them.

If you’re having any technical issues or need some help with this, please contact our Customer Support team as soon as possible.

Avaliado com 1 de um total de 5 estrelas

Avoid..

The android app has had thousands of complaints of crashing and freezing which was not fit for anyone to use, but they still forced it upon people asking them to pay for the service.

PC browser main website.
Absolute joke Homeswapper is, feels like it is ran by criminals.
Can not message any swappers on the website as it states I have not responded to all messages, the ones I have not replied to would be shown in RED colour.

There is no RED chats and I reply to 100% of all chats. So again more problems with the service.

I have messaged them but not holding my breath, they blocked me from using the app years back and I made a discrimination complaint. They blocked me as I made a complaint that the app was un-useable and had lots of issues.

Rather than sort the problem, they banned users to silence there voice an rights to complain regarding a paid service.

Not much to ask is it for basic common respect??

29 de outubro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi, we’re sorry to hear you’re having some issues with the mobile app and messaging other swappers. If the app is not working correctly on your device we recommend using the mobile website instead. It works on any device and has additional tools and features to help you find a swap that the mobile app does not.

With regard your messages, please contact our Customer Support team who will investigate and fix any problems you may be having.

Please note: HomeSwapper cannot and do not block anyone from using the app or website. The service is available to all UK social housing residents. If your landlord is a HomeSwapper partner, they may choose to not approve your membership but that is beyond our control.

Avaliado com 1 de um total de 5 estrelas

Awful experience

I understand the platform can't really do much about it as they just offer a platform but it has timewasters galore here.

I experienced some timewasters and then came across another. I was going to swap my 1 bedroom house with a good sized garden for a 1 bedroom flat in another town (for health reasons). 1 bedroom houses are like gold dust so it should have been quite easy to complete a swap.

I expressed my concerns to this person about not wanting to deal with more timewasters and she assured me 100% she would never mess anyone around as she has been messed around before.

Trusting her (and to be fair, I was swapping for her tiny 1 bedroom flat, she was getting a house for it, so I didn't think there would be any changing of minds), we viewed each others homes and agreed on a swap. As paperwork was being filled in, I sent mine off and she messaged me saying she has changed her mind.

8 months later after no doubt she messed loads of other people around, she messaged me saying she had made a mistake and wants to go ahead with swapping. I told her no chance.

The problem is the people there. Mostly the people joining think a move would be nice but are settled and fine where they live so would only consider a move if something amazing was available. Then, as the process takes so long from start to finish with the paperwork and viewings, even if they agree initially to a move, there's a lot of time for them to pull out.

The problem is no comebacks on anyone either. No fees to pay or ban from the site for timewasting. They are free to do it over and over.

3 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Can’t sign in can’t find anyone to…

Can’t sign in can’t find anyone to contact without signing in I have premium membership Now just want to cancel! But can’t get on site

14 de outubro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi, if you’re having problems logging into HomeSwapper please contact our Customer Support team. You do not have to be signed in to do this, simply click on the “Contact Us” link at the bottom of the page.

Avaliado com 1 de um total de 5 estrelas

I’m really getting sick off this site

I’m really getting sick off this site. a lot off these swappers are really living in a dream the homes there looking for just don’t exist on homeswap you’re asking for to much large garden large bedrooms large kitchen a nice lawn on suite bathrooms…… come on this is council or housing. We do not own our own homes be real and as for the time waisters if you don’t want to move don’t contact home swappers waisting there time please read what home swappers are looking for.
And the area they are looking for. Also don’t send messages if you don’t want a reply back stop home swapper was really good a couple off years ago but I’m sorry to say it’s gone down hill as for the 3 way swaps it doesn’t work that’s a load off rubbish they will do anything to get the home they want and that includes Lies I can only say beware and take your time don’t rush this is your home you’re home

8 de outubro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Euna, we’re sorry to hear that the experience or finding someone to swap with has been frustrating for you.

Obviously we can’t force people to move but we do have many features on the HomeSwapper website to discourage time wasters and help you identify them easier, e.g. “last logged in” dates, message reply badges and search filters to see only the most active swappers’ homes.

Avaliado com 5 de um total de 5 estrelas

Big thumbs up!

The website was easy to use and communicate with other swappers through.

5 de outubro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Lucy, thank you for your feedback. We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Assists your dream of moving home to come through

It assisted my dream of moving to London to be next to my mom to come through. I really enjoyed the experience and I really recommend it to others also.

27 de setembro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Sammy, thank you for the feedback. We hope you are very happy in your new home!

Avaliado com 2 de um total de 5 estrelas

Initially seems easy to use and a great…

Initially seems easy to use and a great idea.

However, it is a bit soul destroying.

You can only respond to people who contact you and cannot contact anyone whose home you might like ( apparently you are supposed to be able to, as long as you have replied to all your messages)

However you can't and customer services are no help.

Good idea, but doesn't work.

19 de setembro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Maria, we’re sorry to hear you’re having problems with your messages. As long as you have the 100% Reply badge (for replying to all messages in the last 30 days) you should be able to start new conversations with swappers. If this is not the case, please contact our Customer Support team again with the details and we will ensure this is investigated further.

Avaliado com 2 de um total de 5 estrelas

Absolutely a waste of time never any…

Absolutely a waste of time never any new tenants little activity or choice.

16 de setembro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Anthony, we’re sorry to hear you’re not having much luck so far. To increase the number of matches and interest in your home, there is some useful help and advice here - https://www.homeswapper.me/experienced-swappers/

Avaliado com 5 de um total de 5 estrelas

Be patient.

Easy to enrol and fill in information. Notified of new Swappers by company. Can do a search yourself if you want to.

16 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible site

Terrible site . no-one will fix the problems on the site . So trying to swap is never going to happen.

14 de setembro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Lynne, we’re sorry to hear you’re having problems using the website. Please contact our Customer Support team with the details and they will be happy to help.

Avaliado com 1 de um total de 5 estrelas

Highly unlikely to work

From the 100, you'd be lucky to find 1 peeson who has actually swapped. The system needs a whole revamp and upheaval. Bigger families need bigger places, but smaller families with bigger houses don't want to swap, don't blame them! Housing in London is a problem and the solution homeswapper offers does not work. The change needs to be froma lot higher up, someone is simply making money with this contract and not really fulfilling their obligation of actually finding a solution.

And I'm sorry, ain't no one falling for the fake reviews on here that this system actually works.

12 de setembro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi, we’re sorry to hear you’ve personally not had success finding a swap yet. Thousands of tenants do swap to a new home every year using HomeSwapper which is why we are the largest and most successful service of its kind in the UK and trusted by hundreds of Housing Associations and Councils. Any positive reviews are legitimate and Trustpilot has very strong and robust procedures to ensure this is the case.

Avaliado com 1 de um total de 5 estrelas

Damaging effects to Families

It's too hard soul-destroying and
Makes you worry for months

My life is on hold and someone thinks they control your life

Takes months. Council’s are joke

House association alot better they give you chance

You do everything they ask and suppose to have answer in 42 days but there ia a loophole be WARNED

If they add conditionally approve before 42 dats and get your hopes
That gives them the right to make you wait longer and shatter your hopes and life

Be very careful and ask them to update the rules as its lies

12 de setembro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Debbie, we’re sorry to hear you’ve found the swapping process difficult. However, your issue is with the way the Council or Housing Association has dealt with your application for a Mutual Exchange (home swap). This unfortunately is nothing to do with HomeSwapper, we are only the website you can use to help find a swap. What happens after that is not within our control. If you have any issues with your landlord, we recommend you contact them directly. Thank you.

Avaliado com 3 de um total de 5 estrelas

Got a match

Got a match, went the whole way, then the person I was swapping with changed their mind and pulled 5 days before the swap leaving me in the S...t both work wise, time wise and financially

1 de setembro de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Amanda, we’re really sorry to hear that. Hope things go better next time.

Avaliado com 1 de um total de 5 estrelas

Rubbish

Crap been on for 2 half years still nothing no one ever replays back to you so given up all hope

27 de agosto de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Aaron, we’re sorry to hear you’ve not found a new home yet with HomeSwapper. Sometimes it can take a while to find the perfect match.

There’s some great advice here on how to improve your chances of getting a successful swap - https://www.homeswapper.me/experienced-swappers/

Avaliado com 1 de um total de 5 estrelas

Time wasters

Waste of time and time wasters. I found oung women Homeswapper was rude. 1st one was reserve & quite.hung up on me when I was speaking. I had 2 block some of them because every time I asked their address, they was a long paused. They had no intention when there excuses, Oh I was busy.
Went from arrogant to worse. So I got my karma by telling them. Time wasters and told them how I felt. I blocked them. I went out my way to message them. The same houses and flats on there. No wonder 😔😴😔😴😔 half of people don't hav no luck. Or can't move. Never again I use this site.

11 de agosto de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Dawn, we’re sorry to hear you’ve had some issues with other swappers. The vast majority of members are courteous and serious about finding a new home, but unfortunately we cannot control what people do outside of HomeSwapper.

However, if you have any specific issues with the actual website, please let us know. Thank you.

Avaliado com 5 de um total de 5 estrelas

Amazing site to find a home

Such a great site to find a new house or flat.
I managed to find a place where I call home and I'm so happy.
Give it a go if your looking to move

3 de julho de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Louie, that’s great news. Thank you for the positive feedback and best of luck in your new home!

Avaliado com 1 de um total de 5 estrelas

Absolute waste of time registering

Absolute waste of time registering on this site I swear, the 1 star reviews ARE NOT WRONG BELIEVE THEM, constant messages from people who don't even bother reading your advert and offer you places 3 stories up when you clearly stated ground floor only, website only sends me email notifications that I have a message in homeswapper like 9 to 10 hours after the message was sent (usually get woken by the email notification at around 3AM) which is nice. People constantly tell you they want to view and then cancel multiple times with seriously lame excuses. Try and put a new area in to search for and hey hey you get zero results as it tells you it accepted your new location but then did not work, awesome. Using this site I was expecting Jeremy Beagle to appear at my door with the you've been framed team.

Love Homeswappers generic reply, have you guys got this saved so you just copy and paste to everyone on here, so go on then put your proof were your claims are, show the thousands of people who swap on this site every years successfully. NO YOU CANT CAN YOU BECAUSE IT DOES NOT HAPPEN

14 de agosto de 2023
Avaliação não solicitada
logotipo da HomeSwapper

Resposta da HomeSwapper

Hi Ian, we obviously can't control how other members behave and appreciate it can be frustrating at times, but thousands of households do find a new home every year using HomeSwapper.

Email notifications are sent overnight (like many other websites) but only if you have not previously read the message on the website. This encourages swappers to log in frequently to check their messages, but if they don't have time they will then get the email prompting them to log in the next day.

If you're having technical problems with the location search, please contact our Customer Support team who will be more than happy to help.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais