Reply to Homeswappers reply ! Not true at all ! Ive just logged in & checked generated swaps & they do not fit requirements, no garden or its housing association instead of council ect ! So therefore... Ver mais
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Veja o que dizem as avaliações
My landlord wouldn’t pay the fees for full account membership (even though they were the ones who suggested homeswapper) so I paid it myself via PayPal as requested. The payment has been taken and h... Ver mais
Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Ver mais
A empresa respondeu
Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time.. Even 100% matches, areas, home sizes, rooms etc y... Ver mais
Detalhes da empresa
Escrito pela empresa
HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.
Informações de contato
Whittington Road, WR5, Worcester, Reino Unido
- www.homeswapper.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 82% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The forced replies to all messages can easily be manipulated by exes to force contact
You have to reply to all messages, which might appear to be great for some to stop time wasters, but it's also a huge safeguarding concern for some when it can be equally misused by an ex that you've severed contact with for example. Having to reply to messages gives them control over you once again. They have the knowledge that they can message you and you have no choice but to reply, or loose access to home swapper messages. I think this is a huge safeguarding issue that should be addressed by the homeswapper team. There are people out there wanting to home swaps to escape people. There should be an option to not have to reply in these circumstances, even if it's just one no reply allowance per account.

Resposta da HomeSwapper
Avoid..
The android app has had thousands of complaints of crashing and freezing which was not fit for anyone to use, but they still forced it upon people asking them to pay for the service.
PC browser main website.
Absolute joke Homeswapper is, feels like it is ran by criminals.
Can not message any swappers on the website as it states I have not responded to all messages, the ones I have not replied to would be shown in RED colour.
There is no RED chats and I reply to 100% of all chats. So again more problems with the service.
I have messaged them but not holding my breath, they blocked me from using the app years back and I made a discrimination complaint. They blocked me as I made a complaint that the app was un-useable and had lots of issues.
Rather than sort the problem, they banned users to silence there voice an rights to complain regarding a paid service.
Not much to ask is it for basic common respect??

Resposta da HomeSwapper
Awful experience
I understand the platform can't really do much about it as they just offer a platform but it has timewasters galore here.
I experienced some timewasters and then came across another. I was going to swap my 1 bedroom house with a good sized garden for a 1 bedroom flat in another town (for health reasons). 1 bedroom houses are like gold dust so it should have been quite easy to complete a swap.
I expressed my concerns to this person about not wanting to deal with more timewasters and she assured me 100% she would never mess anyone around as she has been messed around before.
Trusting her (and to be fair, I was swapping for her tiny 1 bedroom flat, she was getting a house for it, so I didn't think there would be any changing of minds), we viewed each others homes and agreed on a swap. As paperwork was being filled in, I sent mine off and she messaged me saying she has changed her mind.
8 months later after no doubt she messed loads of other people around, she messaged me saying she had made a mistake and wants to go ahead with swapping. I told her no chance.
The problem is the people there. Mostly the people joining think a move would be nice but are settled and fine where they live so would only consider a move if something amazing was available. Then, as the process takes so long from start to finish with the paperwork and viewings, even if they agree initially to a move, there's a lot of time for them to pull out.
The problem is no comebacks on anyone either. No fees to pay or ban from the site for timewasting. They are free to do it over and over.
Can’t sign in can’t find anyone to…
Can’t sign in can’t find anyone to contact without signing in I have premium membership Now just want to cancel! But can’t get on site

Resposta da HomeSwapper
I’m really getting sick off this site
I’m really getting sick off this site. a lot off these swappers are really living in a dream the homes there looking for just don’t exist on homeswap you’re asking for to much large garden large bedrooms large kitchen a nice lawn on suite bathrooms…… come on this is council or housing. We do not own our own homes be real and as for the time waisters if you don’t want to move don’t contact home swappers waisting there time please read what home swappers are looking for.
And the area they are looking for. Also don’t send messages if you don’t want a reply back stop home swapper was really good a couple off years ago but I’m sorry to say it’s gone down hill as for the 3 way swaps it doesn’t work that’s a load off rubbish they will do anything to get the home they want and that includes Lies I can only say beware and take your time don’t rush this is your home you’re home

Resposta da HomeSwapper
I was able to find a genuine swapper…
I was able to find a genuine swapper who understood the merits of the service provided by Homeswapper.

Resposta da HomeSwapper
Big thumbs up!
The website was easy to use and communicate with other swappers through.

Resposta da HomeSwapper
Assists your dream of moving home to come through
It assisted my dream of moving to London to be next to my mom to come through. I really enjoyed the experience and I really recommend it to others also.

Resposta da HomeSwapper
Initially seems easy to use and a great…
Initially seems easy to use and a great idea.
However, it is a bit soul destroying.
You can only respond to people who contact you and cannot contact anyone whose home you might like ( apparently you are supposed to be able to, as long as you have replied to all your messages)
However you can't and customer services are no help.
Good idea, but doesn't work.

Resposta da HomeSwapper
Absolutely a waste of time never any…
Absolutely a waste of time never any new tenants little activity or choice.

Resposta da HomeSwapper
Be patient.
Easy to enrol and fill in information. Notified of new Swappers by company. Can do a search yourself if you want to.
Terrible site
Terrible site . no-one will fix the problems on the site . So trying to swap is never going to happen.

Resposta da HomeSwapper
Highly unlikely to work
From the 100, you'd be lucky to find 1 peeson who has actually swapped. The system needs a whole revamp and upheaval. Bigger families need bigger places, but smaller families with bigger houses don't want to swap, don't blame them! Housing in London is a problem and the solution homeswapper offers does not work. The change needs to be froma lot higher up, someone is simply making money with this contract and not really fulfilling their obligation of actually finding a solution.
And I'm sorry, ain't no one falling for the fake reviews on here that this system actually works.

Resposta da HomeSwapper
Damaging effects to Families
It's too hard soul-destroying and
Makes you worry for months
My life is on hold and someone thinks they control your life
Takes months. Council’s are joke
House association alot better they give you chance
You do everything they ask and suppose to have answer in 42 days but there ia a loophole be WARNED
If they add conditionally approve before 42 dats and get your hopes
That gives them the right to make you wait longer and shatter your hopes and life
Be very careful and ask them to update the rules as its lies

Resposta da HomeSwapper
Got a match
Got a match, went the whole way, then the person I was swapping with changed their mind and pulled 5 days before the swap leaving me in the S...t both work wise, time wise and financially

Resposta da HomeSwapper
Rubbish
Crap been on for 2 half years still nothing no one ever replays back to you so given up all hope

Resposta da HomeSwapper
My experience the home swap thats good…
My experience the home swap thats good And easy
Time wasters
Waste of time and time wasters. I found oung women Homeswapper was rude. 1st one was reserve & quite.hung up on me when I was speaking. I had 2 block some of them because every time I asked their address, they was a long paused. They had no intention when there excuses, Oh I was busy.
Went from arrogant to worse. So I got my karma by telling them. Time wasters and told them how I felt. I blocked them. I went out my way to message them. The same houses and flats on there. No wonder 😔😴😔😴😔 half of people don't hav no luck. Or can't move. Never again I use this site.

Resposta da HomeSwapper
Amazing site to find a home
Such a great site to find a new house or flat.
I managed to find a place where I call home and I'm so happy.
Give it a go if your looking to move

Resposta da HomeSwapper
Absolute waste of time registering
Absolute waste of time registering on this site I swear, the 1 star reviews ARE NOT WRONG BELIEVE THEM, constant messages from people who don't even bother reading your advert and offer you places 3 stories up when you clearly stated ground floor only, website only sends me email notifications that I have a message in homeswapper like 9 to 10 hours after the message was sent (usually get woken by the email notification at around 3AM) which is nice. People constantly tell you they want to view and then cancel multiple times with seriously lame excuses. Try and put a new area in to search for and hey hey you get zero results as it tells you it accepted your new location but then did not work, awesome. Using this site I was expecting Jeremy Beagle to appear at my door with the you've been framed team.
Love Homeswappers generic reply, have you guys got this saved so you just copy and paste to everyone on here, so go on then put your proof were your claims are, show the thousands of people who swap on this site every years successfully. NO YOU CANT CAN YOU BECAUSE IT DOES NOT HAPPEN

Resposta da HomeSwapper
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