Homrain Avaliações 

253
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Das bestellte Kleid ist zwar sehr schön, aber hatten wir es in einer anderen Größe bestellt und Größe 32 erhalten die viel zu klein ist. Reklamation läuft und Leere, PayPal hilft auch nichts. Retoure... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 day... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Received the dress about 4 weeks after ordering- it’s beautiful, and decent quality. Unfortunately, it doesn’t fit so I have initiated the return process (sent email the day the dress was received)…an... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Vestidos

Escrito pela empresa

Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

253 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(253)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Value for Money

The dress I bought was well-priced and the quality is excellent. Definitely value for money. Can't wait to shop here again!

29 de junho de 2023
logotipo da Homrain

Resposta da Homrain

Dear Vinson Tang,
Thank you for taking the time to write your review. We at Homrain really appreciate this.
Best Regards,
Homrain Customer Service Center

Avaliado com 1 de um total de 5 estrelas

Terrible customer service and bad quality

Ordered a dress from this company and when it came in it was terrible quality and did not fit right. It was 115 dollars so I requested to get a refund. After emailing the company they did not respond for over 2 weeks and then claimed that I could not return the item because I did not let them know with in the 10 day return period. I emailed back with proof of my first email and then another week went by before I got a response. I sent the dress back with the provided instructions. It had been about 2 months since I first emailed them and still no refund. Overall a very bad experience and I will not be ordering from them again and I do not recommend.

21 de junho de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Paige,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you. 
Kind regards,
Homrain Customer Care

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM HOMRAIN/ WORST CUSTOMER SERVICE EVER

Save your money, this company is a scam!! I bought two dresses hoping for prom and when they showed up, prom was past due although I bought fast shipping and the dresses were defective. I requested a refund and they refused twice to give me one saying that I sent my shipment back to the wrong warehouse!! BUT I DID NOT EVEN SEND MY DRESSES BACK BECAUSE I HAVE BEEN WAITING ON A RETURN ADDRESS OR LABEL. Customer service is awful and I’ve been asking for a return for a month now only for them to shut me down since they seem to think I have sent the dresses out when I have not. THIS COMPANY IS A SCAM. I am working with my bank right now to dispute it. Order Number WBHRUS10163. Again, don’t but if you are expecting to return smh.

14 de junho de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Isabelle Chen,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@homrain.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care

Avaliado com 1 de um total de 5 estrelas

Do NOT order from this website

Do NOT order from this website. Never received the dress and they would not give me my money back.

1 de junho de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Summer Kolesar, 
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out. 
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM THIS COMPANY!!

DO NOT ORDER FROM THIS COMPANY!!! THEY WILL NOT HONOR THEIR RETURN POLICY!!!

Ordered a dress for my daughter around 2/26/23. Received the dress a couple weeks later and it did not fit. Contacted them immediately that we needed to return the item. Communication with customer service was awful. It took almost a week to finally get the information needed to return the item. Shipped the item back around around 3/20/23. Kept checking my bank account and no return. On 5/2/23 I emailed them asking for a status update on my return. Emailed back and forth and finally on 5/16/23 received an email stating
“Dear customers,
Sorry for the late reply.
We have canceled your order and issued you a refund. Please note that for refunds, according to the regulations of the payment platform, we can only refund the refund to the original card/account you paid for the order within 5-7 working days, depending on your bank processing.
Thank you for your understanding.
homrain”

It is now 5/31/23 and still no refund issued. Avoid this company at all costs. They are TERRIBLE!!!

25 de fevereiro de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear customer, 
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out. 
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM HERE...SCAM

Order wbhrus10212

This site is a complete scam! The order was placed on 4/29 and arrived on 5/23.
We paid $30 for the 3-4 day shipping so we would have the suit by 5/18. The company would not provide any updayes as we waited. We had to go buy another suit locally because it did not arrive in time. We have sent numerous emails and they refuse to credit any shipping even though it was not shipped in the time specified. They eventually stopped responding. I'm currently providing all documentation to my bank to try and get the company investigated and my money back. DO NOT BUY HERE!!!!!

28 de maio de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Mike,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@homrain.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care

Avaliado com 1 de um total de 5 estrelas

DO NOT order from them- SCAM

DO NOT order from them! They are dishonest and unreliable. Ordered a prom dress on 4/23 and paid $30 for 5-7 days shipping. Dress never came and they will not refund my money! Prom has come and gone now and still no dress. It is now 5/11 and they have stopped even responding. Had to open a case with AMEX now to try to get my money back. SCAMMERS!

11 de maio de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you. 
Kind regards,
Homrain Customer Care

Avaliado com 5 de um total de 5 estrelas

Beautiful dress, fast shipping!

I ordered a dress for a last-minute event, and it arrived just in time. It was stunning, and I received countless compliments.

1 de maio de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear
Thank you for sharing your experience with us. 
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible. 
We look forward to seeing you on Homrain again soon. 
Homrain Customer Service Center

Avaliado com 5 de um total de 5 estrelas

Great experience!

I ordered a dress online, and it fit perfectly! The quality was amazing, and the dress was even more beautiful in person.

2 de maio de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear
We would like to thank you for your kind review. We at Homrain will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Homrain again soon.
Many thanks,
Homrain Customer Service Center

Avaliado com 1 de um total de 5 estrelas

Buyer beware!

Buyer beware!! I am in my second week trying to return the dress and customer service stopped emailing me. I don’t know what to do. This site is a scam please do not buy any dresses from them.

5 de maio de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, and we have sent you the return address by email. Thank you and have a great day!
Kindest Regards,
Homrain Customer Service

Avaliado com 1 de um total de 5 estrelas

This company isn’t real

This company isn’t real. They have my son in his prom attire that I DID NOT PURCHASE FROM THEM on their website without permission claiming it as theirs… DO NOT DO IT

29 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care

Avaliado com 1 de um total de 5 estrelas

Terrible Customer Service - Buyer Beware!!

My order number is WBHRUS8328. I ordered on 3/22 I didn't receive the 2 dresses until 4/14. The quality was not what I expected and the dresses did not fit, however due to the delay in shipping there wasn't enough time to have them altered before prom. I notified them immediately that I wanted to return the dresses for a refund. They responded saying I needed to take pictures of the dresses and email them the pics. I did. They offered me a 10% refund and said I could keep the dresses or I could return them at my expense. I told them I wanted to return them and requested the shipping information (like where to send them) it's been 5 days and they haven't responded. I opened a dispute with Paypal.

14 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, and we have sent you the return address by email. Thank you and have a great day!
Kindest Regards,
Homrain Customer Service

Avaliado com 1 de um total de 5 estrelas

I am highly upset about this company

I am highly upset about this company. I ordered my daughter a dress and it came in a week perfect only problem the dress was too small. Since they shipped so fast I reorder the dress in a larger size and contacted them to return the smaller dress now I can’t get in touch with anyone. I have not receive the larger size dress at all and no tracking number. So that’s $300 tied up with this scam company.
Need to Return-Order WBHRUS9689
New order size 12-Order WBHRUS9957 need tracking

20 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, but you need to update us with the tracking number of the returned package by email, this is our return policy, and we can continue to process it for you. Thank you and have a great day!
Kindest Regards,
Homrain customer service

Avaliado com 1 de um total de 5 estrelas

THE WORST COMPANY….

THE WORST COMPANY….

I placed an order with expedited shipping on April 11 for my son prom which is this Saturday April 29th. I’ve been sending emails after emails to get not one response. I’ve had to order from another company in order for my son can go to his first prom. I’m beyond mad, pissed, angry. I need all my money back in my account. I’ve also reported this company to the Better Business Bureau. It’s heartbreaking to take people hard earn money for a memorable occasion for this company not to send out the items that’s been ordered. Send me my money back NOW!

27 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care

Avaliado com 1 de um total de 5 estrelas

Im so upset!!

Im so upset!!! I ordered my dress on April 3rd, and i have YET to recieve my dress or even a tracking number . I have an event to go to and need my dress atleast by May 8th . If my dress is not here by then, then i want a FULL REFUND. My order number is WBHRUS9041

3 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Customer
Sorry to bother you

We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time

On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.

have a nice day, hope to your reply!!!

best wishes
Homrain

Avaliado com 1 de um total de 5 estrelas

Order WBHRUS9909

Order WBHRUS9909
Unhappy customer. I ordered a dress and it has not shipped yet and I cannot get the company to respond to my emails. I even paid for expedited shipping. I need the dress for an event May 6th. I would really appreciate a response to my emails. That is not the way to do business. I am worried this website is a scam.

19 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Customer
Sorry to bother you

We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time

On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.

have a nice day, hope to your reply!!!

best wishes
Homrain

Avaliado com 5 de um total de 5 estrelas

Perfect Dress, Perfect Service

I have asked for a better dress shopping experience. The dress was perfect and the customer service was equally perfect.

26 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear
We would like to thank you for your kind review. We at Homrain will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Homrain again soon.
Many thanks,
Homrain Customer Service Center

Avaliado com 1 de um total de 5 estrelas

i’m very upset

i’m very upset, i bought a dress from a different company and got scammed, i decided to try this company out and the same thing is happening. i got the fastest shipping 3-5 days i ordered my dress last week. and i never got a order code because my dress apparently is “still processing” i’m very upset and have no idea what to do. my prom is may 6th.

21 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care

Avaliado com 1 de um total de 5 estrelas

HORRIBLE COMPANY ***SCAM ALERT****

I placed an order on Apr 13, 2023, (WBHRUS9669) with expedited shipping for 3-5 days, and I still have not received my order or a response to my email. My son's prom is May 6th, and now I am scrabbling trying to locate another suit for him. This company is a scam, and I want all my money back.

13 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Customer
Sorry to bother you

We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time

On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.

have a nice day, hope to your reply!!!

best wishes
Homrain

Avaliado com 2 de um total de 5 estrelas

I order my tux on April 20th and have…

I order my tux on April 20th and have no idea whats taking so long. Prom is May 6th and im scared i wont be able to go with my girlfriend my senior year. If i could get a refund or someone to respond back giving me some information on whats happening. Thatd be perfect! But i havent heard a thing at all :( order number WBHRUS9952

20 de abril de 2023
Avaliação não solicitada
logotipo da Homrain

Resposta da Homrain

Dear Customer
Sorry to bother you

We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time

On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.

have a nice day, hope to your reply!!!

best wishes
Homrain

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