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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

2 stars mainly because the Amsterdam location was OK until one and a half month ago. Then the issues started; daily long periods of packet loss - and I'm not the only one. They seem to be unable to... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Hostsailor is very good for the price. For only 2$/month i got a working Debian server but some thing are kinda strange. First C-Panel dont allow much we cant re-install os, or start any kind of servi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good cost/preformance ratio. My Lieutenant KVM is exceptionally stable, with continuous operation lasting nearly a year. The nvme is super fast ( > 20Gbps fio) . The network has been upgraded to 1... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm a happy HostSailor customer since 2019 without any major issues. I have a few small budget VPS with them from their Netherlands location. The VM's usually works rocks solid for me.:) I'm overall s... Ver mais

Detalhes da empresa

  1. Empresa de hospedagem na Web

Escrito pela empresa

HostSailor offers high-quality web hosting including SSD shared hosting, various types of VPS, and dedicated servers with top-notch support and impeccable reputation. Customers can get affordable domain registration and SSL certificates too though HostSailor.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

123 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I saw an offer over LET talking about…

I saw an offer over LET talking about 50% OFF forever for VPS and ordered it, but in the 2nd month, they did not provide me the discount, and their customer service told me this was only for the 1st month only .. how come?!

31 de agosto de 2025
Avaliação não solicitada
logotipo da HostSailor

Resposta da HostSailor

Dear ARIFUL ISLAM BHUIYAN,

The offer you’re referring to was posted on LET (LowEndTalk) in December 2024, almost a year ago. That promotion ended long ago.

It’s simply not possible to expect a promotional offer from last year to still apply now.

Also, you have reviewed us in past as well but never shared your information to solve claimed issue. We are still not able to find your information in our system. Respectfully, we request to share your registered email here or sales@hostsailor.com to assist you properly.

We value our customer a lot.

Thank you,
The HostSailor Team

Avaliado com 1 de um total de 5 estrelas

I got a VPS from this company and not…

I got a VPS from this company and not working and there chat not resolve anything and closed the chat on my face this is so bad

8 de novembro de 2025
Avaliação não solicitada
logotipo da HostSailor

Resposta da HostSailor

Dear Abdalrahman Hesham,
We’re sorry to hear about your experience. This is certainly not the level of service we aim to provide.

Unfortunately, we’ve been unable to locate your account or ticket based on the information in this review. Could you please share your order ID / registered email so we can identify your account and investigate this immediately?

We take all feedback seriously and want to resolve this matter as soon as possible.

Thank you,
The HostSailor Team

Avaliado com 5 de um total de 5 estrelas

Amazing Price, Fantastic stablility!

I bought it last year during the promotion for only $5.99 a year (1vCore of EPYC 9534 and 1G RAM), and it has been perfect ever since. The service never went offline, always stable and responsive. CPU and IO performance stayed consistently strong. For such a low price, it’s truly an incredible value—absolutely worth it!

10 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent uptime and performance

I have two Hostsailor VPS, located in AMS and LAX. They offer reasonable total bandwidth and high-speed connection capabilities.(up to 10Gbps)
I also appreciate the rich functionality of the Control panel, which provides full access to KVM settings—even network driver selection. It's well-suited for professional users.

3 de dezembro de 2024
Avaliado com 5 de um total de 5 estrelas

Great pricing

Great pricing, the technical support team responds to tickets promptly. I love my Commodore KVM and will renew in Dec.

13 de dezembro de 2024
Avaliado com 5 de um total de 5 estrelas

Small VPS is OK

I use a small VPS with Hostsailor for about a year. I realize all the limitations of a small and inexpensive VPS, so I don't have unreasonable expectations and do not try to do heavy things with my vps. My plan's capabilities are sufficient for my needs (programming, scripting, simple web, several web apps). The provider's console works, and my vps is accessible by http and ssh. What's I miss? The only thing that would be nice is the ability to save and load a virtual machine image.

23 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

stable and professional

Good cost/preformance ratio.
My Lieutenant KVM is exceptionally stable, with continuous operation lasting nearly a year. The nvme is super fast ( > 20Gbps fio) .
The network has been upgraded to 10Gbps.
Customer service is highly professional and responsive.
P.S. It would be even better if backup storage blocks could be provided.

13 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

Paid but didn't get the service

I ordered the "Sailor KVM NVMe" package for $8.99 USD, but never got the service. I went for the crypto payment method and had to send a little bit more than $8.99USD, due to minimum withdrawl requirements of my Crypto Wallet (which I was fine with). Now we are over 2 weeks in, since I paid and still don't have the VPS! I send them prove that I paid for it but they can't help me!

Poor service! Wouldn't recommend this company for your VPS. Imagine havings trouble every month, when it gets down to the payment.

Key Takeaway: Choose another company than Hostsailor!

9 de setembro de 2025
Avaliação não solicitada
logotipo da HostSailor

Resposta da HostSailor

Dear Artem,

We’re very sorry for the frustration you experienced. We thoroughly investigated your order with our billing team and payment gateway (Payssion). According to Payssion records, the BTC transaction hash you provided does not appear on their system, and no payment was received on our side. 

We did our best to assist you throughout the process, requesting transaction details, email addresses, and verification from your payment platform, and kept communication open for two weeks. Unfortunately, without confirmation from the payment gateway, we are unable to activate the service or recover funds.

If you believe the payment was sent successfully, we recommend double-checking the wallet or platform you used to initiate the transaction, as they may be able to trace the funds and solve the issue. We openly ask to share any more information which can help to locate transactions from outside as well. 

 We remain committed to transparency and resolving such issues whenever possible.

The HostSailor Team

Avaliado com 1 de um total de 5 estrelas

This is the worst service I have ever…

This is the worst service I have ever experienced. I paid my money to rent a VPS server so that I could use the server to upload my personal work files and photos, but I was surprised that my photos were deleted from the server without any justification. When I decided to contact technical support, they did not respond.

6 de agosto de 2025
Avaliação não solicitada
logotipo da HostSailor

Resposta da HostSailor

Dear Bushra,

We’re sorry to hear about your experience. Unfortunately, we couldn’t find any record of your order or support request under the details provided here.

To help us investigate properly and solve the issue, could you please share your support ticket number or order ID with us?

Also, we have requested the information via this platform too.

You can also contact us directly at sales@hostsailor.com and once we have that information, we’ll be happy to review the matter and assist you right away.

Thank you

The HostSailor Team

Avaliado com 1 de um total de 5 estrelas

Misleading advertising and poor customer service experience

I purchased a server from HostSailor after seeing their advertisement on LowEndTalk. Unfortunately, what I received didn't match what was advertised - I paid for a year of service but only received one month.
When I contacted support about this discrepancy, they refused to refund to my original payment method and would only offer store credit, despite my purchase being within their advertised 14-day guarantee period.
After opening a PayPal dispute to resolve the issue, HostSailor immediately cancelled my server completely. Now I've lost both my money and the service I paid for. PayPal has been unresponsive to the dispute as well.
Based on my experience, I would recommend caution when considering this provider. They displayed expired promotional offers, charged for services that didn't match their advertising, and their customer support was unhelpful when attempting to resolve these issues.

7 de abril de 2025
Avaliação não solicitada
logotipo da HostSailor

Resposta da HostSailor

Dear Houssine Oulhaj,

Thank you for taking the time to share your feedback.

We’d like to clarify a few important points:

The promotion you referred to on LowEndTalk was published in December 2024. By the time you purchased in April 2025, the code was no longer valid and therefore not applied at checkout.

Regarding the refund, our Terms of Service (publicly available on our website) specify that the 14-day money-back guarantee applies only to new customers. Since your account was created in December 2022 and has been used for multiple services since then, the policy does not apply. Here is the link to our terms. https://hostsailor.com/terms-of-service

When the matter was escalated to PayPal, your server was suspended while the dispute was under review, which is also standard practice.

After winning the dispute with Paypal, still as a goodwill gesture, we offered to issue the refund as account credit, but unfortunately this was declined.

We take transparency very seriously and always encourage customers to review our TOS before purchasing. Our team remains available if you’d like to discuss alternative resolutions. You can reach us at sales@hostsailor.com

Thank you
--
The HostSailor Team

Avaliado com 5 de um total de 5 estrelas

Quick support, good prices!

I have a super cheap VPS and I needed to reach support for custom ISO.

They did it EXTREMLY QUICK! And server performance is really good for what I’m paying.

Recommended if you understand what you are paying for 💪

25 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

i ordered my server and they informed…

i ordered my server and they informed me that you will get your server instantly but it,s not happend and waited morethan 2 days till recive my VPS
althow i don,t recomend this website

6 de março de 2025
Avaliação não solicitada
logotipo da HostSailor

Resposta da HostSailor

We have identified this review as inaccurate and misleading. It appears that a name from our management team has been used without authorization. We kindly request that only genuine reviews be posted to ensure transparency and fairness. Thank you for your understanding.

Avaliado com 1 de um total de 5 estrelas

not recommended

i ordered a server and payed my money but the server didn't arrived as they customer service said and i received after payment 3 days
and it was so slow

2 de fevereiro de 2025
Avaliação não solicitada
logotipo da HostSailor

Resposta da HostSailor

Dear Andrew,

We're sorry to hear about your experience.

To verify the complaint and solve the issue, we need your account details. We’ve checked our records thoroughly and couldn’t find any account or support request matching the details in this review. We also reached out to you through Trustpilot to request more information, but unfortunately did not receive a response.

Without these details, we’re unable to investigate further. If you would like to share your order ID or support ticket number with us at sales@hostsailor.com, we’d be more than happy to look into this matter and resolve it.

Thank you,
--
The HostSailor Team

Avaliado com 5 de um total de 5 estrelas

Reliable provider, fast and friendly support

I'm a happy HostSailor customer since 2019 without any major issues. I have a few small budget VPS with them from their Netherlands location. The VM's usually works rocks solid for me.:) I'm overall satisfied with the provided performance and quality for this price. Their support usually fast, and always was friendly with me. Sometimes they has a really good promotions, offers. Old, reliable provider.. I can recommend Them.

12 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A year using Hostsailor

A year using Hostsailor, and I’m already impressed. Their hosting is fast, reliable, and priced competitively. The customer support team has been quick to assist and incredibly helpful. So far, I highly recommend them!

Good Job Team!

19 de setembro de 2024
Avaliação não solicitada

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