Having experienced a house fire, Howarth's, Chester Branch, came out to redesign the kitchen, accurately measuring and designing even though it was in its burned state. The kitchen was to be rep... Ver mais
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Veja o que dizem as avaliações
Rochdale branch awful to deal with. Branch manager incompetent in dealing with a complaint he witnessed. 2.5 months on all ignored, no follow up. Closing both accounts!, As to head office... Ver mais
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I've used Howarth Timber for 2 of my DIY projects now and I have to say, I'm really impressed. I've been both in branch and also had delivery and both experiences have exceeded expectations. I... Ver mais
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Really great customer service, if your not sure of what you need or how much then these guys are always happy to help, most request can be solved over a phone call, rare these days which is a big add... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can
Informações de contato
Leeds, Reino Unido
- 0330 119 2509
- info@howarth-timber.co.uk
- www.howarth-timber.co.uk
4,4
Excelente
527 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Brilliant Service
I can honestly say it was an absolute pleasure doing business with Howarth Timber. Polite and helpful staff with my initial enquiry. Placing the order was a doddle. The items were here within days, top quality flags, no mess or inconvenience. And the price could not be bettered. Highly recommended.
14 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Very easy to order and was delivered on…
Very easy to order and was delivered on time great service
7 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Easy process
Easy to order, collect and transport home. Good product at reasonable price. Very pleased.
7 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Andy at Brighouse - What a Star!! ⭐️
Fantastic customer service given at the Brighouse branch!! Bought some Indian stone toppings and found 1 was delivered larger than the others. With no more in stock of the same size, Andy from the yard borrowed a still saw from HSS hire (who are in the same building) and spent a lot of time cutting and chipping away at the topping to get it the right size. Hat’s off to Andy for saving me the hassle of having to start again re-bedding new toppings.
16 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Excellent delivery by Mick, Bury Depot
Just received our delivery from the Bury depot by Mick, what a gentleman, friendly, helpful, considerate a credit to the company. Cannot fault the whole experience from ordering to delivery, thank you.
18 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Disappointed
Item was fine. There was damage to my front entrance from where the legs of the lorry was. Driver took pictures and said someone would be in touch. Two weeks alterations nothing and I have called few times. I called yesterday and was told the manager would call me right away. Still nothing. Highly disappointed.
4 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for bringing this to our attention. We're sorry to hear that your experience did not meet expectations. At Howarth Timber, we strive to provide excellent customer service and a reliable range of timber and building materials. We take all feedback seriously and would welcome the opportunity to investigate your concerns further. Please contact our team with more details so we can work towards a resolution.
competitive price
competitive price, gravel exactly as expected, arrived on time and placed on driveway. Would recommend and use again.
10 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Fantastic Professional Service
We had the absolute pleasure of working with Gill from the Northwich Branch of Howarth on the design of our new bathroom. She was an expert in what is available in the marketplace from many suppliers and guided with a lot of patience into making a decision about the items that our bathroom fitter would install. Gill took up a new position on Chester before delivery when Molly took over to see the delivery and helped the fitter resolve any issues we had. What a great experience working with profession ladies. We can highly recommend Howarth Northwich Branch
1 de março de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Just the timbers I wanted.
Howarth had exactly the timbers I wanted at a good price. Delivery was reasonable and very prompt.
I am very satisfied, thank you.
30 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
From order to delivery the customer…
From order to delivery the customer service was first class. Original online order was followed by a second order the following day. Both arrived from the local depot on the date specified and the delivery driver was most helpful and polite. Well done!!!
4 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Good Customer Experience
Timber ordered online to complete fencing project. Website easy to use. Telephone call from branch to arrange delivery date. Goods arrived on time and with cheery delivery driver. Will use this firm again.
15 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
The trellis which was advertised on the…
The trellis which was advertised on the internet was not in stock at my branch and the substitute item was inferior to the item on the internet
The staff was very helpful and I received a full refund
9 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
Good range of products
Good range of products, reasonable pricing, and conveniently located branch (for me).
25 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Easy to order was on offer too thought…
Easy to order was on offer too thought delivery was pricey and didn't deliver on time but didn't cause any problems
1 de julho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Unwashed Gravel
Ordered a 800kg bulk bag of golden gravel. The gravel was unwashed, wasn’t advertised in this way. The bag had litter in there (coffee cups). In future i suggest you advertise your gravel as unwashed as it’s a messy and time consuming job to clean it.
Cathy from the internal sales team should also work on her telephone manner. Very passive aggressive.
26 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for taking the time to share your feedback. We're pleased to hear about your experience and appreciate you highlighting areas where we can improve. At Howarth Timber, we're always looking for ways to enhance our customer service and ensure our customers receive the support they need when ordering with us. Your feedback is valuable to us, and we hope to provide an even better experience on your next visit.
Excellent quality
Excellent quality and price ,delivery service was good.
20 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Great service and very friendly staff.
Great service and very friendly staff.
25 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Brilliant delivery
Brilliant delivery, but one sleeper was damaged. I’ve contacted them but not heard back.
1 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for taking the time to share your feedback. We're pleased to hear about your experience and appreciate you highlighting areas where we can improve. At Howarth Timber, we're always looking for ways to enhance our customer service and ensure our customers receive the support they need when ordering with us. Your feedback is valuable to us, and we hope to provide an even better experience on your next visit.
excellent quality of products
excellent quality of products, and fast delivery. so guys, i recommend.
23 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Really good experience.
Really good experience when buying from howarth timber.. the staff will always go above & beyond to help and recommend..
Prices are really competitive, delivery is usually quicker than stated but they always keep you informed.. delivery of goods is excellent driver more than will to help.. very polite.. really good experience..
3 de junho de 2025
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
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