Rochdale branch awful to deal with. Branch manager incompetent in dealing with a complaint he witnessed. 2.5 months on all ignored, no follow up. Closing both accounts!, As to head office... Ver mais
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Veja o que dizem as avaliações
Had some stone delivered today. Was really easy from ordering online to delivery. I had questions, got helpful people on the phone, Driver was a lovely chap too, 5 star all round.
A empresa respondeu
I've used Howarth Timber for 2 of my DIY projects now and I have to say, I'm really impressed. I've been both in branch and also had delivery and both experiences have exceeded expectations. I... Ver mais
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Really great customer service, if your not sure of what you need or how much then these guys are always happy to help, most request can be solved over a phone call, rare these days which is a big add... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can
Informações de contato
Leeds, Reino Unido
- 0330 119 2509
- info@howarth-timber.co.uk
- www.howarth-timber.co.uk
4,4
Excelente
524 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Came quick driver was super good trying…
Came quick driver was super good trying get the bulk bag sorted for me thankyou ,really recommend
11 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
I had a fantastic experience with…
I had a fantastic experience with Howarth and Timber when ordering my patio slabs. The whole process was completely seamless from start to finish.
On the day of delivery, they sent a text in the morning to let me know they were on their way, followed by a call to update me on how far away they were, which I really appreciated. The delivery driver was friendly, chatty, and incredibly polite. It made the whole experience feel very personal and professional.
The service was top quality, and the price was really competitive too. I wouldn’t hesitate to recommend them to anyone. A genuinely great experience all round!
14 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Stones
Delivery arrived on time driver was polite and very helpful will definitely purchase again .
9 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Fantastic
Fantastic, quick, efficient and exceptionally friendly service given from the start to the finish of the entire kitchen project! Mateo, brilliant advice and guidance throughout
16 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Disappointing service and materials
In the past my experiences of using HT have been generally good. However this time not so much. I used 'click and collect' to order: I don't know what the name of this particular service is, but it's not click and collect - I phoned after a couple of days when I hadn't had notification my online order was ready, only to be told I needed to come in, collect a chit from the office, go to the yard, have my order prepared, load up my car, then return to the office with the chit. I wasted two days waiting before having to go through the usual purchase process anyway. I wish they'd said in the first place.
I hope I'm wrong about this part: my wife (female) went to complete the order because I couldn't anymore (reference the wasted 2 days), and she returned home with PSE wood that was damaged along one edge. The 2m lengths I'd ordered were also slightly short of this length by about 0.5mm, and there was a significant amount of cupping on one of the PSE lengths. This sort of thing has never happened when I've (male) been to the yard.
2 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Hi
Thank you for bringing this to our attention. Our staff are happy to serve all the public, male or female and that certainly wouldn't affect how we process the order or the product we sell. If you want to swap any of the items please just let me know the branch you visited and your order number and I will speak to the branch about providing replacement pieces.
There is too much walking back and…
There is too much walking back and fourth. As a disabled person there is no consideration for us. The product was good at a good price.
8 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Hi, I'm sorry that you found it difficult, if you had asked one of the branch staff to help I'm sure they would have tried to make the whole process easier for you. The next time you have an order with us or want to order please call us and I will try and make it less stressful for you any way we can.
Excellent service
Good price and product. Delivery first class. Would order from you again.
9 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
The best in the city
15 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Really helpful
Reasonable price and they couldn't have been more helpful. They cut the wood to the length we needed.
28 de março de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Excellent service. Quick delivery.
Ordered a ton of limestone chippings - at a very competitive price - and it was delivered next day! Well pleased! Good service and very pleasant to deal with.
8 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Ordered from them as local and a good…
Ordered from them as local and a good price - they aren’t properly set up yet as this is a new depot. I was disappointed by the attitude of the staff , I went 1st time and I was informed that the wood was not going to fit in my car by a seemingly very helpful member of staff who was on ‘on his lunch break’. I arranged with him to return with my roof rack on my car to collect it in two hours - he said it would be ready for me. I arrived on time to find him ‘on his lunch break’ at 2.30pm and I’d have to find someone else to sort it out. I found two people in the storage area who also do any really want to help - but eventually did as they had no other option as I wasn’t leaving, I needed the sheet to be cut into two pieces for transportation. I all my 2nd visit took 3/4 hours - all waiting for staff - who seemingly had little else to do
Not impressed unfortunately
27 de março de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for taking the time to share your feedback. We're pleased to hear about your experience and appreciate you highlighting areas where we can improve. At Howarth Timber, we're always looking for ways to enhance our customer service and ensure our customers receive the support they need when ordering with us. Your feedback is valuable to us, and we hope to provide an even better experience on your next visit.
As allways
As allways, staff are very helpful and polite. Everything went well.
7 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Good helpful & reliable service at…
Good helpful & reliable service at reasonable cost.
16 de março de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Prompt delivery
Prompt delivery
. Superp delivery driver Joe went above and beyond .
2 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Fencing timber
Ordered fence timber online and there was a problem of not having the correct items in stock. However... I was called and informed that my order was upgraded and delivered in the timeframe given. Bob and the delivery driver were very helpful & polite and are a credit to the company 😃
31 de março de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Fantastic service
Fantastic service. Quick delivery. Ordered several times, never had a bad Experience.
16 de março de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Very good price
Very good price
Good quality wood
Fast drlivery
5 de abril de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Extremely expensive compared to my…
Extremely expensive compared to my local supplier and the wood i purchased (feather edge) was poor quality but i had no choice as i needed the wood on a Saturday and my usual supplier was closed
21 de março de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for taking the time to share your feedback. We're pleased to hear about your experience and appreciate you highlighting areas where we can improve. At Howarth Timber, we're always looking for ways to enhance our customer service and ensure our customers receive the support they need when ordering with us. Your feedback is valuable to us, and we hope to provide an even better experience on your next visit.
Really good products
Really good products, I needed to add to my order, and they were really helpful and added it onto the same delivery, would certainly recommend
20 de março de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Onlne timber purchase
Online ordering /payment straightforward and trouble free, timber very competitively priced. Good communication throughout the process,pre notification of delivery ensured site representative available on the day. High quality products,log lap and battens, no wastage on site due to defective items.Recommended supplier
20 de março de 2026
Avaliação não solicitada
Resposta da Howarth Timber
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
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