Hygiene Supplies Direct (HSD Online) Avaliações 

12.798
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Easy ordering, good delivery, perfect solution to artificial grass and a female pooch. Had our artificial grass laid last year, bought a product to deal with the odour of a female pooch and it didn’t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered exterior cleaning products, the delivery men didn’t handle them well at all, I messaged and the issue was resolved in minuets. Great service thank you.

Avaliado com 5 de um total de 5 estrelas

Being using HSD for a couple of years now for mainly the Gardening supplies. Can't fault them in anyway prices and bulk deals are spot on. The delivery is exceptional always on time. Had one query... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is a first class honest Company and I would recommend them. My Fly Killer arrived with a broken tube so they sent me two tubes which I received next day, Unfortunately there was more damage (... Ver mais

Detalhes da empresa

  1. Loja de Eletrodomésticos
  2. Fornecedor de Produtos de Limpeza

Informação fornecida por fontes externas variadas

One of the UK's largest online retailers, HSD Online has over 15 years' expertise in washroom supplies and appliance, heating, pest control and more. We pride ourselves in providing our customers with unbeatable prices, fast delivery and most importantly, a service that is second to none. Visit our website or call our friendly, UK based Customer Support Team today!


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(12.798)

137 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Outstanding customer service

Got in touch with the Live chat and spoke to Peter Meir regarding my order. He was so helpful and resolved my query. Out standing customer service. Highly recommend and would use this company again.

29 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They sold me an air cooler that made my…

They sold me an air cooler that made my room so hot I ended up choking!!
It blows out a small amount of cold air but the machine itself whilst plugged in increases the room temperature.
I contacted them to arrange a return, but they sent me a return address. How exactly am I supposed to return a large, bulky air cooler? They should be arranging collection of the item, not expecting me to transport it myself.

26 de junho de 2026
Avaliação não solicitada
logotipo da Hygiene Supplies Direct (HSD Online)

Resposta da Hygiene Supplies Direct (HSD Online)

Good evening,

Thank you for your recent review.

I am very sorry for any inconvenience this may have caused you in terms of health issues which you did not mention in your initial request.

So we can collect the item, please kindly advise of a suitable day between Monday and Friday where someone will be available all day to hand over the parcel to the courier.

I understand that it may not be possible for you to be available all day to wait for the collection to take place, so I can arrange for the parcel to be collected from an alternative address, such as a neighbour, family member, friend or even a work address.

In addition to your chosen collection address and day, could you also please provide me with a contact telephone number in case there are any problems when booking the collection with the courier.

The goods need to be packaged or the collection will fail.

I sincerely apologise for any inconvenience caused and I hope to resolve the matter as soon as possible for you.

Please do not hesitate to contact me should you have any further queries.

Kind regards

Avaliado com 2 de um total de 5 estrelas

Sent damaged product

I ordered an upright tower fan to help me cope with this current spell of very hot weather. The fan arrived damaged and with missing parts. There was no base provided to attach it to in order to stand it up and a plastic pin on the underside of the fan was broken off. The fan was therefore unusable. Customer support was good in that they have offered me a new fan or a refund. The new fan will arrive just when the weather cools!!! I will update on the product when they send me one that works.
Update - well done to Customer Support Services. Thank you. This time they sent me a new working fan and all the necessary parts.
The Mylek 34 inch tower fan is really good. It blows cool air at a decent force, is not too noisy, and other than the flimsy plastic base plate stand it seems well built.

26 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good price

Easy to order online. Good delivery service with good communication throughout. I have bought this product before but this company offers it at the best price.

8 de junho de 2026
Avaliado com 1 de um total de 5 estrelas

I bought this item online,saying it was…

I bought this item online,saying it was an air freshner. When I opened it and read the instructions it said it was a tissue dispenser. I have sent various emails and just rang them.I was asked where I was sending the emails,obviously to the email on your site.I almost gave up.Rang back again and explained what had happened, that I had ordered an air freshner for my disabled son and was sent a tissue dispenser.If you are sent instructions saying its a tissue dispenser and you ordered an air freshner,what do you do??
He got a bit testy saying he could see it online and it was an air freshner. I didn't want to argue,but the blooming instructions say its a tissue dispenser and Im not happy at all..
I sent you pictures of what I ordered and what I actually received.I only did what most people would have done.The online chat never did open.When I was asked what email I was using and I replied yours and was asked which one is that,then the next chap was a little rude when this was your error I have to admit It wasn't good was it?
Thank you anyway

4 de junho de 2026
Avaliação não solicitada
logotipo da Hygiene Supplies Direct (HSD Online)

Resposta da Hygiene Supplies Direct (HSD Online)

Good Afternoon

Thank you for your review.

Please accept our deepest apologies for the bad experience you had and the frustration caused.

There was some confusion at our end with the images you sent of the item you received. You did receive the correct product, an air freshener dispenser; however, as you later advised the manual inside the box was for a tissue dispenser.

We have forwarded the correct manual for the air freshener for you and we are sorry the wrong manual was sent with the product.

As a gesture of goodwill, we will arrange a full refund for you and apologize again for the service you received.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

A Great Company To Deal With

Could not have been more pleased. A great product and a good price. I had to send pics of my pressure washer to make sure the lance was compatible. Quick communication and speedy delivery.
Thank you.

3 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Simple and easy transaction

Simple and easy transaction. It was reassuring to have my order reviewed given I was ordering something I would normally get from a chemist. I found it easier to order what I needed online rather than take a long journey into town at more cost in travel. A quick and simple transaction. Very happy, thank you.

1 de junho de 2026

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