Icelandair Avaliações 

Worst airline ever!
Horrible to no service. They approved carry on luggage down at check and yet archways still had to pay 150$
There’s vertically no legroom.
They serve no food, ok partnof concept. But at least have something healthy that one can buy - also not possible.
Dumps people off randomly from overbooked aircraft’s. Intensely stressful and colours your entire journey. And there’s no service minded or polite engagement.

50 minutes to queue for bag drop at Manchester airport when already checked in online and having printed boarding card and bag tag at automated booth, and because of that wait, we then needed to queue another 25 mins at oversized luggage counter as we had backpacks. No one on hand and queuing was so unorganised. Flight FI615 Manchester to Reykjavik today, Sun 13th September 2026. Next time, spend a bit more money on more than 3 counters and someone to help people queue at the right places

What an absolute fiasco! I thought IcelandAir would be a trustworthy airline but how wrong can you be! Lodged a claim in March 2026 and finally got an email in August to say my claim was successful and I'd be paid. I provided my account details but not heard anything and we're now in Sept. The ChatBot is terrible and if you respond with a 'useless' reply to the Bot you get connected to a human. They aren't much better. Two out of three looked into my claim and said i'd be contacted in next 48hours (heard nothing) and the 3rd customer support person (Jim) refused to deal with the claim enquiry saying it wasn't his responsibility!!! Not impressed.
On the app all my claims are listed as ' Resolved' but i'm no closer to be paid.
Poor staff training, poor attitude from some and impregnable customer support. Buyer beware.

I’d rate zero stars if I could. The airline had a fault, causing a delay, leading us to miss a connecting flight. As a result, a bag was lost by the airlines, and we spent an additional night at the airport, missing our AirBnb. Thankfully (note sarcasm), the flight was for a wedding, and we had to find in-country substitutions for everything in our luggage that the airline had lost. In addition, the customer service is nonexistent, and when they are, they aren’t helpful whatsoever. It’s been 3 months since the debacle, and there’s been no restitution at all for their mistakes (outside of them denying whatever claim you put up). Do yourself the decency of just flying with someone else.

Honestly Iceland is so beautiful that only a place like that can compensate the horrible service of Icelandair
The seat is somehow worst than Ryanair and wizzair(how this is possible?), the cabin crew is doing whatever they do on the boarding but for sure not helping
And the seats that you supposed to go together you need to pay
I would expect this for the low cost

I would give zero star if there was an option. Staff is so rude. I paid for a transit service under reasonable expectations, but were subjected to unfair selective targeting, coercion, and poor treatment. Compounding the stressful start, our flight was significantly delayed. During this time, the airline failed to send any updates via email or text, and the airport screens were not updated. Passengers were left completely in the dark, which speaks to a severe breakdown in operational communication.

⭐ 1 stella – Icelandair: mai più

Esperienza pessima dall’inizio alla fine. A Toronto mi hanno fatto pagare 170 dollari per il bagaglio a mano, una cifra assurda e completamente sproporzionata.

I controlli sul bagaglio sono esasperanti e sembra quasi che l’obiettivo sia trovare qualsiasi motivo per far pagare il passeggero. Una cosa è essere una compagnia low cost e cercare di contenere i costi, un’altra è applicare supplementi esagerati e trattare i passeggeri in questo modo.

A Toronto, inoltre, il personale di terra è stato scortese, arrogante e prepotente, con un atteggiamento tutt’altro che professionale e nessuna disponibilità nei confronti del cliente.

Come se non bastasse, il volo era in ritardo, mettendo seriamente a rischio la mia coincidenza e creando ulteriore stress e disagio.

Continuando così, tra qualche anno rischieranno di avere sempre più voli vuoti, perché nessuno avrà più voglia di viaggiare con loro. Una cosa è essere low cost, un’altra è approfittarsi dei passeggeri.

Da una compagnia internazionale mi aspettavo un servizio completamente diverso. Icelandair è riuscita a trasformare un semplice viaggio in una sequenza di disagi e frustrazioni.

Mai più Icelandair. La sconsiglio vivamente.

I had a two flight journey to return from Italy to the USA. Flight was delayed leaving Venice significantly, and they required that we stay seated on the airplane for over two hours while they waited and the cabin temperature heated up. Their explanation was vague, something about flight traffic on the route (though not the airport, which looked to be not busy at all at that time). FYI they also provide no complimentary food whatsoever on the flight, no matter the length.

Once we finally left, it became clear that everyone on the plane with a connection would miss the connection except folks going to JFK. Despite this obvious consequence, they did not arrange anyone to receive us at the Keflavík airport, and half of the plane passengers waited near the absent check in counters for 40 minutes before a representative arrived to process our accommodation requests. They only brought a small bus so it took two rounds of pickup after this point to get everyone to a motel. Icelandair absolutely could have foreseen this and prepared better than nothing. They did seemingly nothing to prepare, and the person who arrived acted like they were suddenly alerted once we landed. They also said that no meal voucher would be provided for dinner because we arrived at 8pm.

Ridiculous experience, one of the worst I’ve had on any airline.

Newark airport: check in desk not open until 5pm and staff were late. Got to gate and no seats!!! They are probably the only airline to actually check the size of your carry on. My regulation carry on, which has been on multiple airlines, didn’t fit in their box by 1/4 inch and they charged me $100!!! What a ripoff!! This a blatant scam to make money. I will never ever fly this airline!!!

If I could I would give it 0 stars. My flight was cancelled midway to the destination due to hydrolic issues. They put us on a shuttle and dumped us in a hotel parking lot. A hotel that didn’t have enough room for us all. So dozens of people are stranded in a parking lot at 4 in the morning.

This airline is worse than spirit

1) same bag fee BS and wanting to charge u for ANYTHING
2) what airline doesn’t even give u a bag of peanuts for a 8 hour flight??
3) they charge u basically $30 for BS meal and charge y for headphones to watch a movie on a 8 hour flight

ICELANDAIR - I really pray to god you MF’ers go bankrupt! Worst airline around!!!

Horrible. Our flight was delayed by 2 hours. Ended up missing our connection by 1 minute because they didn't even know we were coming. We were then stuck in Iceland. The 'hotel accommodations' required a 2 hour drive to the hotel and a shuttle back to the airport the next day that requires another 6 hours of waiting in the airport.

Absolut nicht zu empfehlen! Ihr habt uns und auch undere ganze Familie als Gäste verloren.

Bringen dich von A nach B, ja. Dafür gibt es den einen Punkt.
- Man wird geködert mit einem tiefen Preis (und ja wir sind reingefallen).
- Gepäck kostet eine Unmenge extra! Für beide Wege separat, was überhaupt nicht ersichtlich ist. Für zwei Gepäckstücke kommen 50% des Preises noch dazu.
- Keine Mahlzeit, keine Snacks! Nur Wasser und das auf einem Interkontinentalflug.
- Personal nicht hilfreich.
- Obschon als Familie gebucht, sind die Sitze komplett auseinander! Frechheit. Auf Nachfragen keine Möglichkeit zum Ändern.
- Kurzer Layover in Island ist ja nice, aber man sprintet durch den Flughafen. Um den Anschluss zu machen.

Alles in allem eine enorm enttäuschende Erfahrung. Wir flogen das erste und letzte Mal mit Icelandair.

If you are considering booking Icelandair to save a few bucks on a flight from Europe to North America, don’t. Whatever money you save on the airfare will be instantly wiped out the moment you step foot in Keflavík Airport.

Here is why my flight from YYZ to FRA round trip via Iceland was a total disaster:

Terrible Onboard Service
On a 7-hour flight, Icelandair offers virtually zero complimentary amenities. All you get for free is water and coffee. If you want a juice, meal or even a decent snack, you have to pay out of pocket.

Astronomical Airport Prices
Because they don't feed you on the plane, you're forced to eat during your layover in Iceland. Expect absurd prices at KEF. You will end up paying nearly $80 for a plain, basic cheese pizza.

Broken App & Check-In Traps
Their mobile app is a mess. If you try to select or change seats, the system glitch will lock up. It wouldn't allow me to revert seat choices, and then blocked me from checking in online altogether unless I paid extra fees. The only fix is calling customer service, which means waiting on hold for hours just to resolve a basic check-in error.

Redundant & Chaotic Boarding
The boarding process is the worst I’ve experienced. They check your passport multiple times at the gate—stepping into duties that belong strictly to border control/customs, creating massive bottlenecks and unnecessary stress.

Awful Connection Timing
Word of advice: do not take any flight that arrives hours before standard hotel check-in times at your destination. You will land exhausted, starving, and stranded with your luggage, waiting endlessly until 3:00 PM just to get into a room.

Save yourself the headaches, hidden fees, and overpriced airport food. Book a full-service airline instead.

Une première impression très décevante d’Icelandair
Pour un vol de 3h30 entre Paris et l’Islande, avec un décollage à 7h15 du matin, je trouve le niveau de service particulièrement décevant.
Aucun petit-déjeuner n’a été proposé, alors qu’il s’agissait d’un vol très matinal. Les écouteurs sont également facturés en supplément, ce qui donne vraiment l’impression que tout est devenu payant à bord. Icelandair.
Pour une compagnie nationale, elle n'est vraiment pas à la hauteur !
À cela s’ajoute un accueil que j’ai trouvé assez froid et des hôtesses qui ne m’ont pas semblé particulièrement aimables.
Ce qui est dommage, c’est que pour quelqu’un qui arrive en Islande pour la première fois, Icelandair représente un peu le premier contact avec le pays. Je m’attendais donc à un accueil plus chaleureux et à une expérience plus agréable.
Bref, pour un vol de 3h30, le service m’a paru vraiment minimaliste et l’expérience assez décevante.
Ce n’est franchement pas le meilleur accueil que l’on puisse espérer pour commencer un voyage en Islande.

No entertainment on flights from Denver to Keflavik, Iceland, to or from. No priority boarding for the disabled or those traveling with kids. At the gate, it's like the old west, only the strong will survive. Forget about charging your phone or tablet, all chargers are disabled. They were short staffed at the Denver airport, so our luggage took 1.5 hours after arrival to make it to the carousel.

If I could put 0 I would. Do not fly them! I had four people booked. Two could not make it due to a medical emergency. They refused to help me. No refund or credit given. They literally ripped me off over one thousand dollars. Very unhappy.

As many have said, it’s a full price airline providing discount airline service. Shocking not to provide any food on 6+ hour flights, unless you pay extra. Legroom is just enough and overall the plane feels cramped.

Rough experience flying to and from Iceland.

We were sent an email to bid on seat upgrades. We did so and were charged. $1100

The morning of our flight, we received another email that there was a plane switch and we were bumped back to economy. We originally had paid for extra leg room. These seats did not have that.

At the airport, the agent assured us we would be refunded while in the air.

Upon landing we received an email that the refund would take 10 weeks.

Disappointing. They can take money within a few minutes. Not deliver on what was paid for. Then take 10 weeks to return it.

My wife and I are both small. The seats are tight. The service is fair.

USB charging ports only.

très mauvaise expérience avec icelandair !
nous avons été trompé par leur offre d'upgrading et avons été prélevé de 1000 euros supplémentaires. Même en appelant plusieurs fois avant le vol et même s'il restait des places en classe eco, refus total d'annuler cet upgrading (dixit le personnel icelandair n'avait plus la main sur l'informatique....qui croit ça ??? une honte) . voila une compagnie centree sur l'argent et pas sur les clients.
Depuis malgré environ 15 mails, impossible d'avoir une copie d'écran de la page internet trompeuse. Nous avons appris que nous n'étions pas les seuls à avoir été trompés.
De plus les prestations liées à l'upgrading ne sont pas au niveau, notamment le lounge (lounge pas au niveau : douches sales et pas de serviette à disposition - buffet avec très peu de choix par rapport à ce qui est annoncé (1 type de sandwich, fromage, soupe de tomate, cookie et geteau chocolat), boissons avec des bouteilles vides proposées. Attention lounge accessible uniquement pour le vol au depart de keflavik. Pour le vol au depart d'un autre aéroport, pas d'accès au lounge possible alors que l'on paie la prestation pour l'aller et le retour - INADMISSIBLE) - pas de wifi dans l'avion alors que c'est normalement le cas - valise normalement prioritaire qui arrive en dernier - repas incomplet à bord : uniquement entrée et dessert - bref je deconseille vivement