Icelandair Avaliações 

Rubbish company. Unbelievable compact seating. Seats recline which means the person behind is really compromised for space. Each flight was delayed. Cabin personnel were not bothered. Will never fly with them again

Flygningen var den 25 september 2025. Krav på ersättning lämnades därefter in till Icelandair i november 2025.

Vi var två passagerare på samma bokning och drabbades av samma försening. Icelandair har betalat ut 600 EUR avseende ett av ersättningsärendena, men mitt motsvarande passagerarkrav är fortfarande inte reglerat.

Dessutom finns ett separat ärende om cirka 400 USD för den extra hotellnatt i Boston som blev nödvändig till följd av störningen. Även detta är fortfarande olöst.

Icelandair har alltså haft kännedom om händelsen och de relaterade kraven i omkring nio månader. Jag har följt upp upprepade gånger och satt en uttrycklig tidsfrist för ett faktiskt beslut. I stället har jag fått besked om hög arbetsbelastning och att de försöker behandla ärendet.

Det är inte en rimlig kundhantering.

Det handlar inte längre om att jag väntar på ett första svar. Icelandair känner till resan, bokningen och störningen och har redan behandlat och gjort en utbetalning i ett av de sammanhängande ärendena.

Jag begär inte någon goodwill eller förmån. Jag vill att Icelandair fattar beslut och reglerar de kvarstående kraven.

Efter denna handläggningstid har jag förlorat förtroendet för Icelandairs hantering av ersättningsärenden. Om de återstående kraven nu regleras kommer jag självklart att uppdatera detta omdöme med information om hur ärendet slutligen löstes.

Dealing with customer service has been terrible. I have asked for explanations and transaction history of my account and also help with vouchers and gift certificates...zero help. Very disappointed!!!

I travel to multiple countries per year and this is by far the worse airline I have ever flown. Uncomfortable seats, no food in economy unless you pay extremely high price for sub par food, stolen items from checked bag (luckily not valuable) and grumpy employees. Overpriced tickets. Nope. Never again.

I called 4 days before flight to confirm that seats selected were RECLINING for overnight flight to Iceland. The person confirmed that they were 3 times, since I made sure to ask more than once. OUR SEATS were 1 of 2 rows that were locked and would not allow reclining. Simple request, simple answer. VERY unhappy with Icelandair’s response. So far has refused to refund fees paid for advance seat selection or upgrade seats on the return flight. BIG MISTAKE because two simple options to make it better and nothing. Won’t fly again and will tell others about the problems. THREE times I confirmed on the phone, after waiting 40+ minutes on hold.

J'ai mis 2 étoiles pour l'appareil neuf et le personnel de bord.
J'ai acheté mes billets le 15 septembre 2025 pour un départ le 26 juillet 26, j'ai fait mon enregistrement en ligne 24h avant, j'étais le 1er au comptoir d'enregistrement pour m'entendre dire que j'étais en standby car la compagnie avait fait du surbooking.
Les compagnies soucieuses de leurs passagers demandent des volontaires, mais Icelandair non.
Donc j'ai attendu (avec 14 autres personnes oui oui 14, c'est plus du surbooking là c'est presque un 2e vol à affréter) que l'on daigne me laisser à bord. Car j'aurais presque dû remercier la compagnie de me laisser monter à bord du vol que j'avais réservé et payé (le monde à l'envers).
L'avion était neuf avec écran mais il faut des écouteurs payants pour regarder un film.
L'eau est gratuite mais la nourriture est payante sur un vol de plus de 3h20.
Bref les prix d'une compagnie d'état avec les services de Ryanair.
Les compagnies du Golfe et d'Asie traitent les passagers avec respect, Icelandair n'en ai rien à f****

Ps : par comparaison un vol Bruxelles Bangkok avec Qatar airways 610€ (2 repas et hospitalité inclus)
Vol Bruxelles Keflavik 470€ et il faut payer les écouteurs.
Un conseil prenez easyjet, low cost pour low cost.

Wir sind am 23. März 2026 mit Icelandair von München über Reykjavik nach New York geflogen (Buchung 4 Passagiere). Bereits der Hinflug verspätete sich so stark, dass wir den Anschlussflug nur knapp erreichten, unser Gepäck jedoch nicht. 2 von 4 Koffern blieben in Island zurück und wurden erst rund 1,5 Tage später ins Hotel geliefert. Für die Zwischenzeit ohne Kleidung, Unterwäsche und Hygieneartikel gab es von Icelandair keinen Cent.

Auf dem Rückflug am 13./14. April wiederholte sich das Ganze: erneut Verspätung des ersten Flugs, erneut verpasster Anschluss, diesmal ohne jegliche Verpflegung oder Gutscheine. Wir wurden über Helsinki umgeleitet und kamen mehr als 4 Stunden später an. Wir erhielten keinerlei Information zu unseren Rechten nach EU-Verordnung 261/2004.

Am 19. April reichte ich eine Entschädigungsforderung ein (Fallnummer 03183158). Seitdem: eine automatische Eingangsbestätigung, eine "wir haben viel zu tun"-Nachricht am 3. Mai, eine unbeantwortete Fristsetzung am 12. Juni –und nach stundenlangem Warten in der Live-Chat-Warteschlange (eine Telefonnummer für Beschweren konnte ich nicht finden) am 25. Juli die Auskunft, man bearbeite gerade erst Fälle vom 9. April und meiner solle "in 1-2 Wochen" drankommen. Das war vor über zwei Wochen. Bis heute (10. August), fast VIER Monate nach Einreichung, kam keine inhaltliche Antwort, und keine Zahlung.

Nach EU-VO 261/2004 Art. 7(1)(c) steht uns bei einer Verspätung von über 3 Stunden auf einer Strecke über 3.500 km eine Entschädigung von 600 € pro Person zu – bei 4 Passagieren insgesamt 2.400 €. Icelandair ignoriert diesen Anspruch systematisch, verzögert die Bearbeitung endlos und lässt Kunden völlig im Unklaren über den Bearbeitungsstand.

So geht man nicht mit zahlenden Kunden um. Diese Erfahrung war stressig und respektlos. Ich kann nur jedem raten: Finger weg von Icelandair!

Yep, they’re bad in every way. I missed my connecting flight 70% them, 30% me but they don’t care.
Then they cancelled my return flight so I had to pay $1500 on the spot to get home. Makes Spirit Airlines look good.
The worst part, they don’t care!

Utterly dismal. From the weaponized incompétence of the gate agents to the pathetic ryan air style ads, absurd tiny cups of coffee, and nickel & diming every last thing, this airline seems to be begging to go under. Never again.

Icelandair had a barely staffed check-in at a major NYC international airport. Tuesday, July 28, 2026 there were only two people who ended up checking in two customers that took nearly an hour. Then one of the two employees went on break with a full line of people waiting to check in. With security, the delays and uncertainty of the weather, Icelandair made my experience stressful and made me feel unwelcome. This is the SECOND time I have had this experience in three years. They owe paying customers more at one of the US’s most used airports. I would ask for a credit but based on charging people on the plane for a soda, Icelandair might need the money.

I am filing a complaint against Icelandair regarding their failure to honor a written commitment made to me following a flight cancellation on a round-trip itinerary that began and ended in the United States (Newark, NJ).
My return flight, Icelandair flight FI301 (Faroe Islands to Keflavik, Iceland), was cancelled on July 8, 2026 due to weather, with the rebooked flight also cancelled on July 9, 2026. At the time of cancellation, Icelandair sent a written message committing to reimburse accommodation costs up to €180 per room, plus related expenses, if I was unable to reasonably return home — which was the case. I submitted documented expenses through their claims portal, but Icelandair denied the claim citing EU Regulation 261/2004's inapplicability to my itinerary. I do not dispute that regulatory point, but Icelandair's own written commitment was made independently of that regulation, with no such condition attached. I have followed up multiple times (7/12, 7/21, and a final notice) without a substantive response.

This airline is terrible in many different ways.
No meals were given on the long haul flight, drinks and snacks are not complimentary and are over priced.
Very long delay while waiting to take off, airline staff were quite rude in the airport in Iceland.
Suitcase was destroyed... Wheel was broken and it was torn open, with zip missing and the lock completely gone. All clothes and belongings were soaking wet with some damage. My suitcase turned up on the baggage carousel wrapped in what looked like plastic wrap with tape and some of my clothes hanging out of the top and bottom of it.
I made a complaint in the airport I arrived at, they logged a complaint and forwarded me the details to get in touch with Iceland air to provide proof and explain in further detail.
I made the complaint once I had images of the damages and had nothing but problems with the airline about the damages caused, emailing back and forth for 6months because they wanted more and more information even though they had proof included that they needed in the first email. They would not cover damages to the things that were broken or cover anything I needed replaced all they did was offer little compensation for the suitcase as they determined that couldn't be fixed, there was absolutely no way of saving the suitcase.
I would not recommend this airline, even if you have problems they have very little interest in helping with the situation. I am disgusted by their customer service and I will tell everyone to avoid this airline at all costs.

Disgusting company! I think they will start charging for the air soon!
They charged me 130$ for my carry-on I used for years, even though I was able to fit my luggage in their measure box, saying "it's too tight"
@icelandair is a scam!!

I had a very disappointing experience with Icelandair. A missed connection caused by the airline left us with over $400 in unexpected expenses. Despite months of emails, phone calls, and online chats, we have received little more than delays and vague responses, with no resolution. Mistakes can happen, but poor customer service and a lack of accountability are much harder to overlook. Based on our experience, I cannot recommend Icelandair.

Icelandair "AI" telephone system
1. absolutely sucks ... the menu system and the long pauses need reworking = it's crap ... probably the worst I've experienced in quite some time :(
2. customer service (answering telephones) significantly understaffed = waiting >90minutes
3. why do I have to wait > 5 minutes 30 seconds before getting the option for a call back
4. why do I have to wait yet another indefinite amount of time because the customer service headset wasn't working properly and she couldn't hear me

Hello , recently I used this airline and I though the service was a bit poor due to the fact that the airline did not provide no blanket ( inside the airplane was very cold due to the ac) but also because there was a $5 charge on the AirPods to watch a movie when usually many airlines company provided them for free of charge. I was a bit disappointed

Niet te bereiken.
Alles wat je kan bedenken kost extra en is niet terugbetaalbaar als je wegens ziekte tijdig cancelt.

Med vores hjemrejse rejste en islandsk sportforening. Ved gaten spillede de høj musik og opførte sig provokerende over for andre gæster der bad dem skrue ned. Intet personale reagerede. Ombord på flyet var gruppen spredt ud over hele flyet hvilket betød at der blev råbt og skreget, folks sæder blev skubbet og sparket i ryggen. Intet personale reagerede.

Icelandair Cost Us a Vacation Day, a Hotel Night, and $5,000 — Then Blamed Us
Booking reference: 2417735142
Our trip fell apart before we’d even started. On July 18, we flew Icelandair from Baltimore to Keflavik with a connection to London Gatwick — a connection Icelandair itself scheduled with only 1 hour 10 minutes to clear passport control and reach the gate. Delays and an overbooked flight turned that tight window into a missed connection, and our group ended up stranded overnight in a hotel lobby — costing us a full day of our planned trip before we’d even reached our destination.
Then, on July 25, on our flight back from London to Keflavik, we arrived at bag drop 1 minute after the cutoff due to a traffic accident on the highway — completely outside our control. Despite being checked in online already, Icelandair refused to accept our bags, and instead of rebooking just that one segment, they cancelled our entire remaining itinerary — including our return flight from Keflavik to Baltimore on July 29.
When we called to fix it, we were told we needed to book an entirely new, full-price itinerary just to get home — no partial fix, no consideration for the circumstances, no flexibility for a 1-minute miss caused by a documented accident. We had also purchased Icelandair’s own cancellation protection, confirmed at booking for all passengers, but they denied our claim, saying missed flights simply aren’t covered — even one caused by a traffic accident.
End result: Icelandair’s own scheduling turned a connection into a missed flight and a lost vacation day, and then their policies turned a 1-minute bag drop miss into a ~$5,000 bill just to get our group home. Their “protection” product offered no protection when we actually needed it.

I paid extra for a preferred seat. Halfway thru the flight the flight attendant MOVED me into a different seat (back of the plane near the exit - very cold and uncomfortable) because a couple beside me had an infant who was fussy and they did not purchase a separate seat for him. THEY SAVED MONEY BY NOT OPTING FOR A SEAT FOR THEIR INFANT AT MY EXPENSE.. I wasn't offered a refund for my preferred seating, nor was I upgraded or even apologized to. Really Icelandair?!
I am a travel coordinator in a large company in Eastern Ontario. Needless to say: no one from our company will be flying with IcelandAir as long as I work there.