Icelandair Avaliações 

What a horrible airline and experience, they deserve less than a star. Rude customer service, flying from DC to Amsterdam via Reykjavik and had long layover, they let me take my luggage and did not let me recheck it, no luggage storage they have, letting me carry it with me for a 18 hours ...
Even in a Third World Country they have a better customer service.

I wanted to book here, but customer service can't even answer a simple question (about check in carry on luggage) , and cut me off in chat. Un-believable this airline....

Hinflug und Rückflug einfach gecancelt! Rückflug 3h vor Abflug angeblich wegen „unforseeable Aircraft shortage“!
Zufällig war der Flug nur zu 1/3 ca. ausgebucht.
Mein Rat fliegt am besten nicht nach Island und niemals nie mit Icelandair!

Attitude lamentable de cette Compagnie, qui avec la plus extrême mauvaise volonté, n’a jamais voulu assumer l’indemnisation relative à un retard de plus de 8 heures de notre vol.
( 2 fois le dossier dûment complété avait été adressé). Presque 3 ans après et en quelques semaines Flightright a réglé la situation ! 😤😡

Terrible airline. Cancelled our flights and almost left us stranded in Rome. We paid almost $400 for upgraded seats and didn’t receive the seats. The attendants have priories that the passengers don’t know about. DO NOT fly iceland air.

Was due to fly Keflavik to Gatwick direct, but the flight was cancelled due to a crew shortage while we were already at the departure gate. We had to re-enter Iceland, beg baggage assistance to find our luggage, and were flown to Heathrow via Prague the next day.

This resulted in a 15-hour travel marathon with zero support from Icelandair to get us to the destination we actually paid for.

The Airport & Hotel Chaos:

Waiting: Spent 6 hours at the airport before being put on a coach to a hotel.

The Hotel: Upon arrival, the hotel wasn't even ready for us. We were sent away, told to check in later, and nothing inside the hotel was open.

No Subsistence: We were not provided with any meal vouchers despite the overnight delay.

Terrible Communication: Icelandair staff repeatedly gave us incorrect and inconsistent information. They wouldn't even tell us which hotel we were going to until we arrived.

The Return Journey:

No information about our return coach was provided by Icelandair. The hotel staff did their best to help hundreds of stranded guests but couldn't get answers. A notice was finally put in reception at 10 PM.

Had to wake up at 3:30 AM because the coach had to make multiple stops at other hotels, making it an hour-long journey to the airport.

Our replacement Icelandair flight to Prague departed late, making an already short British Airways connection incredibly stressful.

The Final Insult:

No assistance or information was provided for transport from Heathrow to Gatwick. We had to pay out of pocket to get to our original destination and are still waiting for Icelandair to reimburse us.

AVOID. Definitely avoid if flying to/from Gatwick, as this is the second trip with Icelandair this year where they have dumped us at Heathrow instead.

I didn't even make it on the plane.
I booked a flight last october for June this year.
Due to e family emergency, I had to push my trip out but thought, that luckily I had booked a rate that allowed to change the flights so I will just change them to same time next year.
Every time I tried to change my flights, I received a non descriptive error message. So I opened a chat where I was informed, that the changing of the flights were restricted to be done within the year. But not withing the year of the initial travel date, it had to be within the year of BOOKING.
I have never heard of such nonsense policy restrictions in general. Let alone them being based on the booking date.
I will never again use this airline.

Just been bumped from our Iceland air flight.
Booked in, boarding passes. Ready to go then told as boarding that we, 3 of us had been sent emails to tell us about a change.
Supposed to fly to Iceland at 3-40 with an onward connection from there to London Heathrow.
No emails, but plenty about flight we had booked.
Our booking moved to British Airways at around 8pm this evening.
Now enduring a 5 hour wait.
NOT IMPRESSED!
Will not fly Icelandair again.
Staff quite abrupt with us.

Used Icelandair to travel from the UK to USA because it was cheaper than the other options.

Missed connection, ended up stuck 24 hours in Iceland - the most expensive airport on the planet. Staff couldn't be less helpful. They really just do not care. Genuinely, sub-Ryanair levels of service. After standing around with several others for hours, no staff available to help/advise, a bloke in a van arrived, picked us up and took us to a hostel. Apparently this happens regularly. Pretty basic place to stay overnight but better than sleeping on airport floor i guess.

On the way back had to RUN through the airport to make my connection despite us being on time. Staff make no effort to help.

Small planes, no legroom, bearable for the 2 hour stretch but dreadful for the 6 hour flight. Plays adverts on the screens after boarding that you literally cannot turn off, pause, or mute. 4 minute long unskippable advert ahead of anything you want to watch (poor selection). Don't forget headphones - they'll sell you some crappy ones for a high price though. No food, drinks or snacks unless you pay. They measure & weigh luggage upon boarding to try and catch you out with extra fees.

It is absolutely not worth the savings. Just fly with a normal airline.

Also their app is useless.

They were not upfront about baggage fees. We ended up paying nearly $400 in fees yet we saw many bags larger than ours in the overhead bins. Gougers. Will not fly again.

We werden bij de gate tegengehouden en er werd ons verteld dat we niet mee mochten omdat ze met overboeking zaten. Dit werd ons met weinig empathie en begrip verteld.

Toen vliegtuig vol zat vertelden ze mij dat er nog 1 plek vrij was, de keuze moest gemaakt worden, ging ik mee of mijn pargner. 1 moest achterblijven. Ze laten een vrouw in een vreemd land dus graag alleen achter.

Als we hier niet in mee gingen zou de compensatie voor 1 persoon komen te vervallen. Lelijke dreigementen om maar onder hun verantwoordelijkheid uit te komen.

We zijn gebleven,morgenvroeg pas vliegen. 2,5 uur op bus gewacht die ons in 50 minuten naar een (prima) hotel bracht. Vannacht om 4 uur weer 50 minuten terug naar vliegveld.

Hele dag vol stress en wachten omdat Icelandair een fout maakt!

Zo ontzettend teleurgesteld in het weinige begrip dat we kregen, alsof je er niet toe deed.

Edit: net de klantenservice gebeld gezien we na 10 uren wachten nog geen update hebben over hoe laat Icelander ons ophaalt uit hotel. Vliegen 7 uur morgenvroeg dus tijd dringt en willen slapen. Werd zeer onvriendelijk en onprofessioneel te woord gestaan! Nog geen update en we vliegen over 11 uur en we moeten nog slapen.

Zeer en zeer teleurgesteld en kapot na een dag vol gesleur, onduidelijkheid en 0 empathie.

Hotel daarin tegen 100% vriendelijkheid, lekker eten, mooie kamer en hier wel de zorgzaamheid die we zo nodig hadden.

I would give them ZERO stars if I could. WORST customer service I have ever had. No food on a 7 hour flight. And being forced to pay $130 because my backpack was too big!!!!! WORST airline EVER!

The dimensions for carry ons and personal bags are ridiculous. The planes are the same planes as every other carrier . Yet this airline restricts the sizes to ridiculous dimensions. It’s a Scam and money grab.

On May 22, 2026, I was charged USD 130.00 for one piece of excess baggage on flight ORD–KEF–OSL (booking ref. BC8KOH). The passengers directly ahead of me in the check-in queue were in the exact same situation — same excess baggage, same flight — and were not charged anything. I witnessed this with my own eyes. I submitted a formal written complaint to Icelandair Customer Relations immediately after. No response. Not even an acknowledgment. I then sent a follow-up citing the relevant legal basis (Montreal Convention, EU Reg. 1008/2008, US DOT regulations). Still no response. The charge itself is questionable. The complete silence is unacceptable. I have been travelling internationally for years with numerous carriers. Icelandair is the only one to have treated me this way — both at check-in and in the handling of my complaint. Avoid if you value consistent, fair treatment as a customer.

Je suis très mécontente! j’ai acheté une place en suppléments pour être sure d être tout devant afin de pouvoir me reposer , et ils m’ont changé de place sans m informer ! c est honteux . j’ai laissé un message au service client pour qu’ils me fassent un geste commercial, ils n ont rien fait !!!!!!! quel service nul

A horrible airline in regards of service and punctuality.... If you are coming to Iceland, please avoid at all cost travelling here with Icelandair. Maybe you will get lucky and everything with go smoothly with your expensive trip. But if there is any delay, you are in a world of trouble and don't expect any help or guidance from Icelandair.

Man kan overhovedet ikke komme i kontakt med dette rejsebureau under ferien. De lyver om at der er uvejr på Island og derfor ikke tager telefonen.
Der er absolut ingen hjælp at hente ved aflysning af ture og det er uvist om jeg får refunderet udgiften dertil.

My experience with Icelandair was extremely disappointing from start to finish. Our flight was cancelled due to crew duty‑time limitations, and from that moment on, the situation was handled in a completely unprofessional way.

We were not offered any food, drinks, hotel assistance, or basic support despite being stranded overnight. Instead, we were left without guidance and ended up sleeping on the floor at JFK Airport for the entire night. No vouchers, no help, no care.

The staff we spoke to provided almost no useful information. The only person we had real contact with, Mohammed, was especially unprofessional. He gave vague, evasive answers, offered no concrete help, and became increasingly short‑tempered as the situation went on. His behaviour made an already stressful situation even worse.

Overall, Icelandair failed completely in their responsibility to assist passengers during a cancellation. The lack of support, the unprofessional staff, and the absence of even basic care were unacceptable. This was by far the worst airline experience I have ever had.

Their Business class is a shame on Iceland . Expensive, no lay flat seats, and you don’t even get lounge access at airports ( only some) of course they don’t tell you . The onboard staff seem good but it’s a bloody let down for Iceland.

If I could leave 0 stars i would. This airline sends you a link to checking online, but does not allow you to board until you see them at the gate, the measure AND weigh your luggage, then proceed to charge you $130 to check your bag. All sizes are online, but deceiving in their enforcement practices. It is very obvious they do this specifically to upcharge passengers. Very unethical practice. Why do you allow me to checking for an international flight if you require me to see an agent AND scrutinize my baggage. Their pricing is not low enough to warrant suck practices. Will never ever fly again.