iMend Ltd Avaliações 9.395

Don’t touch them I sent my phone in for a new battery and they said the screen was faulty I had it returned with new battery and no screen repair it works fine but the microphone doesn’t work nothing to do with them #### ‘money making schemes and a half’

Contacted this morning as a business customer requesting urgent repair. Contract with I mend now moved to mazuma no longer a home service need to send away three days turnaround they claim with postage probably 7 days . Great service ..not. Called the call centre today as can no longer book on line. Advised I would get an e mail to book repair. No e mail after two hour wait now cant get through to the contact centre. The company I am with is a nationwide account god help private customers if this is the service supplied to business customers.. very poor

I would give zero stars if I could. When I was 17 I smashed my iPhone 6 and decided to use my birthday money to repair the damages. I couldn’t go back to Apple as I didn’t have AppleCare+ and iSmash was simply too expensive for me at the time. I decided to try out iMend as it had good reviews on this site. I called up and scheduled for someone to fix my phone. A date and time was arranged with the man who was assigned to fix my phone, I waited for him for a long time and decided to give him a call, only for it to go straight to voicemail. After a couple more call attempts, I get a text saying he couldn’t make it because another customer was taking more time than expected. I thought, “okay understandable, stuff happens”. When we organised another day/time, everything went smoothly and I thought it was great. Then, 48 hours later my phone screen would not turn on at all. The screen was nothing but pitch black and already coming off at the sides of the phone, whenever I pressed the power button there was a light behind the screen, but no display coming on the screen as it was not attached properly and virtually falling off. My phone was useless and it was even more frustrating because my father was in hospital at the time and I had to keep in touch with my family. I called back up and scheduled to get my phone repaired by the same man who came to “fix” it. He told me that it was not his fault and that this wasn’t covered in the guarantee. At this point I was really angry and I tried to tell him that, despite the cracked screen, my phone was working fine before he changed the screen. I made it clear to him that I really needed it fixed because of the situation with my dad being in hospital. The man then began to be VERY rude and aggressive telling me “so what? I’ve got my own problems too” and I said I understand but this isn’t really acceptable for my phone to be like this. He then proceeded to tell me that he’d never had any complaints from anyone before “especially not from a child like you [me]”. I thought this was incredibly rude and unprofessional because although I was under 18 at the time, I was still a valid customer. He then took my phone and replaced the screen he had originally fitted with an old faulty iPhone screen from a previous customer. I asked him if he was going to charge me for this and he ignored me. I asked him one more time, and he said “No I wont so stop getting all stressy”. Once again, very rude. At this point I was exhausted from dealing with this whole situation that I just took the phone with the faulty screen of someone else’s phone. So at the end of all of that, I was left with a still faulty screen and an extremely bad experience. I would never recommend this service to anyone. And although other companies like iSmash are more expensive, in hindsight it would’ve been worth it because it would save me a lot of stress and would mean I wouldn’t have to deal with insanely rude iMend employees.

I'm sure the repair will be good once it's returned but I cannot get hold of them on the phone to chase (on hold nearly an hour on Friday) and it takes ages to receive an email response back.

I sent my iPhone off for liquid damage and was told it is a fast service. After a week I sent an email asking for an update and was made aware it needed a new screen. I agreed to this and they did have the policy that if they couldn’t sort the screen I wouldn’t be charged which was good. It was however from this point it went down hill. They had my phone for a further 3 weeks and communication was none existent unless I called them. Each time I called I was told it’s nearly ready and kept getting fobbed off with how bad the water damage was. It was finally ready and they sent it back next day with UPS. To be fair it works fine now but it honestly took over a month all in all!

amazing from start to finish, extremely good communication, and very fast delivery and excellent service and excellently priced too, thank you so much

Prompt and effective repair of my phone screen via post-in service. Only 4 stars because I received an email requesting my passcode, which I do not believe was made clear to be a requirement whilst agreeing to the service, and was unnecessary for a screen repair. However they were very accommodating to perform the repair without the passcode for a shorter warranty, which I think was fair.

phone was working fine however now it has been a couple months my phone screen is now playing up, the touch is not working well in the centre of my screen

Great service, good price for the quality of the repair/ product, really quick repair and super nice guy

Exactly what was said on the tin.. only quicker!

So today we hear imend are to stop using technicians and therefor no home visits will be available only post in service

Looks good but no local engineers and I didn't want to send it away. I was particularly keen to use the option to have it fixed at home. I would be happy to take it into a repair hub but that wasn't an option

Excellent service ⭐️⭐️⭐️ HIGHLY RECOMMENDED ⭐️⭐️⭐️

Excellent service, fast and efficient.

Excellent price, exceptional communication and service

Very highly recommended

Great, easy and helpful service. 24 hours between making initial call and my phone being fixed …

Engineer very good

Excellent service from start to finish. I phone battery needed replacing. Booked on line, 15 mins later received call advising engineer will call with an appointment, shortly after engineer called with a time and arrived as promised. Within 3 hours phone was sorted. Very good price too! Highly recommend

Fast, efficient and good quality work. This is my third time using this company and would do so again.