Immediate MediaAvaliações 

Asked why issue 105 lego star wars magazine never arrived in Ireland. Was told the magazine issue was over this weekend and that I was to enjoy it ?? Terrible customer service.

I bought a subscription to Gardeners World on 14th February 2024. I received no magazines and there is no trace of my subscription anywhere.
They took the money immediately and when I spoke to them today they informed me that I would not be receiving any magazine until May.
I have now cancelled my subscription and awaiting my refund. Finger crossed!!!

I didn’t read the reviews before hand but glad I didn’t! Subscribed with offer of free cook book. Got the invoice but no mention of cookbook on it so emailed. In 48 hours got a response ✅ and they said up to 28 days for the book. Book arrived 6 days later ✅. And today as planned magazine arrived ✅. So pleased with everything

I have subscribed to Radio Times for many years from the time when it was an arm of the BBC. It was run by a small team in Kent and I could always contact them by phone or email. You always spoke to the same two or three people. They were very efficient at answering queries, replacing missing editions or suspending for holidays.
For 12 years Radio Times has been owned by Immediate Media and the service is now awful. Suspension often doesn’t work, you return from holiday to find the cancelled editions on the doormat. Payment is taken without taking into account the postponement. Phone lines seem to be based in S. Africa and everyone you speak to gives different information regarding subscription renewals and DDM dates. We now record the names and dates of any conversation with them.
Added to that the cover price has soared to £4.50. In January 1972 it was 5p. Using the Bank of England inflation calculator, 5p has risen to 57p. A long way from £4.50.
I value having the magazine delivered and there is a saving to be made by subscribing but the service is poor.

Cycling+ mag not delivered time & again for many issuesover late'22 & first half of '23, so switched to digital version, but wasn't happy reading on tablet screen all the time,so reverted to paper copies, but I had not read all of last digital copy, and they all promptly disappeared from tablet. Emailed them & told someone would get back, no surprise that no one has.
I'll be cancelling DD forthwith. A pity as I've been a subscriber since first issue, and Bicycle magazine before that.

Immediate it isn't! 😡

Shocking experience. Signed up for a cycling plus subscription with a free gift of a bike GPS. They sent the wrong GPS twice! Requests for a refund are ignored and Customer Services advisers will just say anything to get you off the phone.

Easy to subscribe and magazine arrived earlier than it said.

Easy online ordering service and l received various notifications about the delivery and when to expect it.
Delivery arrived on time as advised.

Trying to cancel a magazine subscription is virtually impossible unless you cancel via direct debit. I telephoned, I was on hold for 7 minutes to find out it's a 55 per minute phone call, a good way to make an extra income.

When you click cancel on their websites, it just hangs, the webpage takes forever to load with no response, another good way to stop you cancelling as you've probably got something better to do and give in trying. Take my advice, save your time and just cancel your direct debit.

Bought a Gardeners World subscription for my partner and had the magazine delivered for some years. A couple of months ago I received a letter explaining that the cost of the subscription would be going up in price by 15%... as my partner had commented that the content wasn't what it used to be and full of awful adverts, she said it wasn't worth having any more. So, I phoned the cancellation line on the letter. The obnoxious woman that answered my call was uncaring and appeared not to be listening to me at all. She haggled with me regards a lower price several times and did not seem to care that I just wanted to cancel the subscription. Finally, and with quite a condescending attitude she agreed to cancel my subscription.
...or so I thought.
A couple of weeks later I recieved another copy of the magazine and found my account had been debited the full inflated price of a 6 month subscription.
Once again I called the cancellation line and spoke to Marco. He couldnt find any record of me cancelling but said he would refund me the full amount.. less the magazine I had received! (Marco basically said that I hadn't cancelled and so I would have to pay for the one magazine I'd received.... even though I'd cancelled it!!)
I'm still trying to get the money back for the magazine I sent back to thier returns address...
I doubt very much I will ever get my money back.......

Terrible.
I subscribed to Love Embroidery through buysubscriptions. It was advertised that I would get 6 issues, and the "gift" would be the materials for a "6 issue stitch-a-thon".
The "gift" has never been received, and the first issue I received was stage 4! So the 6 issues I've bought, although advertised as the "stich-along", were in fact, 6 random issues.
I e-mailed and asked for the back issues instead of continuing the subscription, so I only had 6 issues as I paid for, but they were the correct issues.
I was advised that I could pay more money - yes MORE money, for them to send the back issues and correct their mistake. It was on this reply, that I read this company is affiliated to immediate Media, which has such terrible reviews and is likely a scam!
Reading through others experiences, I too was advertised to through an app so I do believe we have been scammed.
They will not let me cancel, have a refund, or replace what I have paid for.
Would AVOID this company completely. Customer services were no help, and as this was advertised falsely on Instagram, I have contacted them to report the scam.

I have just discovered that for two or three years they have been charging me double for one magazine via 2 separate direct debits. One via Immediate Media and one via Our Media. They both use a string of non-reply emails from their Contact Us one which gives different emails to send enquiries to. This eventually leads to a link which they offer to raise a query. This requires several fields to be completed to make a query. When you submit the query they say they will get back to you. I am not letting this go and will pursue for a full refund of double charging going back years.

Constant spam trying to sell advertising.
No un subscribe button. Desperate sales techniques

Through the Cross Stitch Gold Magazine application on my iPhone, I have purchased over 125 crafting magazines through subscription and bulk purchases. The latest purchase being January of 2023. I have been unable to download or open any of my magazines, including the new ones on any device, platform, or IOS, including older versions. (They are selling without any intention of providing what they sell!). This has been an on going battle for well over a year!

Instead, they put a the following code on my account in app:
AllAccessDisabledAll access to this object has been disabledQ9G2ZJW2EH8ZKFTQ02ny+Ot2cd+l8+WDDCVH0jhOYSOHM2MQLuG1O0MYo+20sf+2fU/rbBamALZWfv6hYvjZToJM9pw=

I have called several times and sent multiple messages and received zero responses. These are purchases that I have receipts as proof from my Apple Account. Do not buy from this company. They people are scammers and should be prosecuted!

Apple needs to regulate and manage the legitimacy of the applications and services that it allows to sell to customers! I hold both companies fully responsible for scamming and withholding purchased merchandise!

I had to put one star so I could comment. This charge just showed up on my bank statement. Their website says to go to account settings after a purchase to cancel automatic renewal. I never made an account! I guess I’ll have to get my bank to look into it.

I just spoke to my credit card company re immediate media co.still charging me for a service I have struggled to cancel. The credit card representative explained that immediate media has many accounts and by using different accounts the company is able to evade blocks that have been placed against their charges. My only option is to close my credit card. Does anyone know what fraud charges have been brought against this company?

I tried three different ways to cancel. They all failed. It is just appaling customer service

What sort of company just DOUBLES the agreed subscription rate,takes the money fraudulently without my agreement and, amazingly, is having "difficulties " accessing my details when I telephone to query this.....IMMEDIATE MEDIA! I had a subscription for Match of the Day, and when I eventually spoke to customer services a charming lady apologised, offered a refund and a better deal, but no email (which I requested ASAP confirming this) arrived. If it ever does, I will, of course, edit this review accordingly........hmmmmm.

Idid have a problem but was dealt with professionally and rectified

Subscription for Sky At Night cancelled but they still took the Direct debit. I cancelled the Direct Debit twice more and they keep re-instating it, so reported it as fraud via the Bank for a refund. Constant promises of repayment "in 3-5 days" are lies. Do not under any circumstances take out a subscription with these crooks.