Have used this company previously for personal trophies for our bowls club winners and runners-up. 36 trophies all individually and personally engraved. Easy to use the online ordering system and w... Ver mais
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Veja o que dizem as avaliações
Well, what an excellent service from start to finish. Very helpful, informative and the trophies that arrived were just perfect !! Nice quality, great value and fast delivery too !!
A empresa respondeu
What an incredible team, from the initial enquiry to completion, the response times and support have been excellent. The quality of workmanship for the received awards was also great and we cant wait... Ver mais
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I purchased the L656 Conquerors Challenge Silver Plated Cup with lid. I had some queries regarding engraving prior to purchase and found the staff very helpful. I was delighted with both the service a... Ver mais
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Detalhes da empresa
Escrito pela empresa
As one of the leading UK internet suppliers of trophies and medals for sports clubs, schools, activities and business, we aim to provide you with the best service possible. Buying trophies for your club or business is an important responsibility and we want to make sure that your experience is enjoyable and professional from start to finish — and beyond. If you have a customer service query, please contact the team at: sales@impact-uk.com
Informações de contato
Office 28, Thrales End Farm, Harpenden, AL5 3NS, Reino Unido
- 01727 790 400
- sales@impact-uk.com
- www.impacttrophies.co.uk
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy customer!
It was a last minute, urgent order which was fulfilled easily and timely. I needed to talk to a real person, and was able to, the instructions given were easy to follow.
Very satisfied and a great product too.
26 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Martine, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Speedy delivery once again thank you
Speedy delivery once again thank you. Great quality trophies with perfect inscription plaques, thank you.
24 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Joan, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Really helpful and they arrived super…
Really helpful and they arrived super quick!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Impact Trophies & Medals
Dear Matt, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent service thank you
24 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Roger, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Outstanding Service and Professionalism — A True Partner!
We engaged this company to produce customised appreciation orders for a major alumni programme, and the experience was truly exceptional.
The entire process was managed with incredible skill, primarily thanks to the dedication of Bev Peck. Her level of professionalism and commitment was second to none, demonstrating grace and efficiency even when unforeseen logistical challenges arose. She ensured our project not only got back on track but was delivered flawlessly.
We are absolutely thrilled with the outcome and the superior quality of the service provided. We enthusiastically and without reservation highly recommend their services. We look forward to making them our exclusive partner for all our future programmes!
26 de junho de 2025
Resposta da Impact Trophies & Medals
Dear Atiqur, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Really easy to order on the website
Really easy to order on the website. Constant communication on status of order and delivered on time. Would definitely order again
16 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Sue, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Resposta da Impact Trophies & Medals
Dear Louise, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Delivered on time.
Delivered on time.
Well packaged to prevent damage.
Quality glass trophies
21 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Ged, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Would not recommend
I ordered a trophy and an engraved name plate, and the whole experience has been extremely disappointing. The name plate was sent on the day it was needed, and the trophy didn’t arrive until the following day. When I chased for an update, I was initially told the items were simply sent separately, as though this was normal. Only later did they admit they had actually received the wrong trophy and had to request the correct one, which caused the delay.
I explained from the beginning how urgent the order was and asked to be kept updated, yet they chose not to tell me the truth and allowed the name plate to arrive without the trophy when it was required. This left me with no opportunity to find an alternative.
To make matters worse, they said they would only issue a refund if I returned the trophy at my own cost, despite the delay being entirely their fault. I don’t believe I should have to pay postage to fix their mistake. The customer service throughout has been poor.
I will not use this company again, and I would not recommend them to anyone.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Impact Trophies & Medals
Dear Nicole, Thank you for your review. You placed your order on Friday evening at 9pm after our cut off for Wednesday express delivery. I advised you by email that delivery would be on Thursday. You then called me and I agreed to push the dispatch forward a day but advised that we could not guarantee delivery for Thursday as this was not in our lead time and this is the busiest time for Royal Mail and couriers. When we received the wrong award, I advised our warehouse to send the engraved plate out immediately and our warehouse sent the trophy out also on Tuesday via DPD for delivery on Wednesday. I have now obtained the tracking details which I can supply to you that DPD tried to deliver your award on Wednesday, but you were not there to receive delivery. They came back on Thursday when you signed for the trophy. An option would have been to refuse the parcel which would then be returned to us as you no longer needed the award. You asked for a refund and as per our terms, I asked you to return the award. I did not ask you to pay to return this item and I was waiting on you to confirm back to me by email that this was what you wanted to do. I would have then arranged to collect the award, and a full refund would be issued. If you would still like me to process this, please let me know. Kind regards, Customer Services.
Resposta da Impact Trophies & Medals
Dear Sharon, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Resposta da Impact Trophies & Medals
Dear Alison, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Helpful and efficient every time.
15 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear John, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great value
Item was better than I expected from photos and solid and well made.
14 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Duncan, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Budget Trophies, Value for money
Budget Trophies, Value for money. easy to deal with and will use again
11 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Nigel, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
The best team!!
Bev and the team are absolutely amazing!! They work their socks off to get what you need, when you need it. Thank you so much!
9 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Frankie, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Resposta da Impact Trophies & Medals
Dear Gary, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Highly recommended
Prompt and helpful communication, fast supply of proofs and speedy delivery. The trophies were everything we hoped they would be!
5 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Kim, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Good Quality exactly what was ordered
Good Quality exactly what was ordered. Good service follow up and delivery. Will definitely utilize Impact Trophies & Medals again.
4 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear James, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
excellent service
I missed out the engraving on one of my medals. They messaged the next day and waived the engraving fee. It wasn't a massive amount for the engraving but I was grateful to them for the prompt reply and support. I will definitely shop here again. Also the medals and boxes were great quality and heavy 😊
1 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Julie Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
A very good service
The trophy I bought was of high quality, well priced, and it was easy to order.
3 de novembro de 2025
Resposta da Impact Trophies & Medals
Dear Gary, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
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