In2gr8ted Solutions Ltd Avaliações 212

nFrom contacting In2gr8ted Solutions Ltd to request a home battery system to the unit being installed was hassle free with the team being mobilised with all the equipment necessary to complete the work. The installation team were professional, personable and expert in their work. When there was a minor technical issue around the communication with the unit they team ensured that the issue was resolved before leaving the property. I am very satisfied with the short amount of time that it took between contacting In2gra8ted Solutions to the final installation.

Efficiency of the office manager is a 5-star experience. On two occasions this year I’ve needed her help and her response has been instant, effective, and reliable. A real star.

Spoke to Julie about my problem and was very helpful,polite ,understanding,and has sorted things out. If I have any more problems just give her a call.

The install team were most professional getting over several hurdles to get the job done. The office gave most useful advice post install.

Excellent end to end service. Everything went very smoothly.

Excellent service, sales and after sales care. I cannot recommend this company enough, they are very person centred and will lead you through the process each step of the way.

I needed some documents, a quick call & they were emailed to me instantly, excellent customer service.

Helpful technical explanation of options, fast turnaround to installation. Friendly installation crew; technical issues fixed quickly.

From start to finish the service provided by In2gr8ted solutions was highly professional yet very personal. They did what they said they would do on time and on budget. The system is a quality item, works well and I am very pleased with it. The guys who fitted it were polite and worked hard to get everything up and running on time, despite the weather and the short days. Highly recommend them.

Very easy and professional to deal with. Installation team were great. Small hick up with flashing delivery sorted quickly

We had In2gr8ted Solutions install a Sigenergy SigenStor battery system with a full three-phase supply upgrade at our property. From the initial quote right through to installation, the team were responsive, professional and easy to deal with.

They turned up exactly when they said they would, worked in an organised and tidy manner throughout, and left the site clean on completion. The system was handed over clearly and thoroughly — we left knowing exactly how everything worked.
The system itself is running perfectly.

We would not hesitate to recommend In2gr8ted Solutions to anyone considering battery storage or renewable energy installation. We will certainly be using them again when we have solar installed later this year.

Comunication with the company representatives was honest, productive and on spot. They always answered to my calls during the browsing phase for my solar system and helped me choose the right setup for my needs, always concious about my request and budget listening patiently and replying swiftly. The instalation team did a great job, worked cleanly and proffessional. Totally would reccomend it.

Speedy response and quick, efficient solution to my problem and answers to my questions. Excellent service👍🏼
Thank you.

Exceptional service, we had the system put in 8 years ago and two of the optimisers had stopped working, I contacted Peter who found confirmed the issue, checked my system and then under warranty ordered the replacements which were delivered to my house and then Julie arranged the fitters, who were very professional in all their work ( you wouldn’t get me on that roof),this was great after sales and they backup the system even after 8 years. You can rely on the buisness and the team working there. Thank you

A very professional company with good after-sales service. This was just a small follow-up job to install mesh to prevent birds nesting under my solar panels.

From start to finish my experience with In2gr8ted Solutions has been absolutely excellent 👌
Nick gave us every bit of information step by step we needed, helped us to completely understand what I’d be purchasing alongside the numerous benefits that come along with it. Nick was amazing to work with, he clearly knows what he’s talking about, and explained us throughly which was extremely helpful .
The Nick's  team were really helpful, we had complete space to make up our mind, but  if we had any queries.
Upon receiving my quote, we were overwhelmed  the price, it was extremely competitive and we couldn’t believe we found such a good deal!
By the time it came to receiving our contract, Nick had explained everything so well that we completely understood everything in there which was great.
From initiation to complete install it has taken less than 6 weeks
The guys who came to do the installation they were all so polite very helpful when coming into our property.
They all did a smashing job, answered any questions that I asked with no judgement
Julie handled my invoice, which I had a query about, she answered me so promptly and resolved the query in a matter of minutes.
They sent  all my paperwork by email explaining everything and looking forward to making some money from my energy!
Thank you all so much! All your services were excellent 👌
I must give them 5☆☆☆☆☆ smashing  I can recommend who needs there services Thank you all ....

Paul and Scott the install team where fantastic very fast, efficient and tidy!

Paul the owner was very good to deal with on the run up to placing the order - clear with what he was delivering and the time scale. Everything ran like clock work :)

In2gr8ted Solutions installed a ballasted solar PV system on the flat roofs of my dormer property in May 2022.

I chose the company after reviewing customer feedback and noting their stated affiliations with industry bodies including MCS and HIES.

The installation appeared to proceed without any immediate issues. However, in early 2025 we observed visible deflection in the roof areas beneath the solar panels. As a result, we commissioned an independent structural survey in March 2025.

According to the structural survey report, the roofs were assessed as unsuitable for a ballasted solar PV installation. The report recommended removal of the system and indicated that significant remedial works to both roofs may be required. An initial estimate for these works is approximately £50,000, excluding additional associated costs such as alternative accommodation, storage and redecoration.

On 21 March 2025 I submitted a formal complaint to In2gr8ted Solutions and also notified relevant industry bodies, including MCS, HIES, NAPIT and NICEIC.

Following its investigation, NAPIT informed me that the installation did not meet relevant MCS standards and recommended that the solar PV system be removed. Copies of relevant correspondence are retained.

In2gr8ted Solutions removed the solar panels on 8 September 2025.

The company does not currently accept responsibility for the remedial costs identified in the structural report and has indicated that the matter would need to be resolved through legal proceedings. The question of liability therefore remains in dispute.

As court proceedings are not currently an option for me due to the potential costs involved, the matter has been referred to the appropriate dispute resolution ombudsman and is ongoing.

Based on the structural survey findings and the outcomes of the complaints process to date, it is my personal view that if the relevant MCS standards had been followed at the time of installation, the system would probably not have been installed in this form and the subsequent issues with the roofs might have been avoided.

I hope the matter can be resolved and will update this review if further developments occur.

UPDATE 5th June 2026

The dispute resolution ombudsman have now given their decision on my case and requested In2gr8ted Solutions provide a full refund of the installed PV system (less 12% of the cost for the usage I did have). Plus compensation of £10k (the maximum they can award) due their negligence for not following MCS standards and the associated damages to my property

Although In2gr8ted solutions are aware of their liabilities and responsibilities they refuse to have a phone call to discuss collection of the already removed panels and the remaining parts of the PV system, or discuss payment of the refund and compensation totalling £19,327.16, and would rather handle this via email, which continues to show their level of customer service when difficult situations arise.

Update 16th June 2026

Despite the Dispute Resolution Ombudsman decision detailed in my original post,IN2GR8TED SOLUTIONS LTD continue to display the same lack of empathy as they have through out this process.

They now refuse to take phone calls to progress the situation and commented that my online activities are only delaying the matter. Below is an extract from an email received from In2gr8ted Solutions Managing Director…..

We aren't answering your calls so please stop ringing. Posting everything online is not doing you any favours !

I would suggest the opposite, holding those accountable for their actions and working to find a resolution, is a benefit of posting online and gives other consumers a true reflection of a business

I will update as the situation progresses

This review reflects my personal experience as a customer and is based on documents in my possession including a structural survey report, formal complaint correspondence, communications with relevant industry bodies and a binding decision from the dispute resolution ombudsman. It is written in good faith and is intended to provide a fair and accurate account of events as I understand them.

I am willing to correct this review if any factual inaccuracies are identified.

The solar panel were fitted very neatly, after consultation with ourselves over positioning. And when they came back to fit the battery and inverters, again they consulted with us as to positioning and completed the job without any fuss. A job well done.

From start to finish my experience with In2gr8ted Solutions has been absolutely spot on.
Nick gave me every bit of information I needed, helped me completely understand what I’d be purchasing alongside the numerous benefits that come along with it. Nick was fantastic to work with, he clearly knows what he’s talking about, and explained in layman’s to me, which was extremely helpful.
The team were really patient with me, no harassment, complete space to make up my mind, but available if I had any queries.
Upon receiving my quote, I was over the moon at the price, it was extremely competitive and I couldn’t believe I’d found such a good deal!
By the time it came to receiving my contract, Nick had explained everything so well that I completely understood everything in there which was great.
From initiation to complete install it has taken less than 2 months (including the Christmas break)!
The guys who came to do the install were all so courteous when coming into my property. Dan, Alex, and Liam were all so polite and personable. They all did a smashing job, answered any questions that I asked with no judgement (I ask silly questions). The guys were also extremely mindful of my cats which was extremely important to me!
Julie handled my invoice, which I had a query about, she answered me so promptly and resolved the query in a matter of minutes.
I haven’t got a bad thing to say, honestly, I couldn’t have asked for a better experience.
Looking forward to getting all my paperwork and making some money from my energy!
Thank you all so much!
Toni x