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Inessa Avaliações 

70
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ana,I really appreciate your support, and I have been very pleased with your excellent customer service. I faced a problem with my very first order because of Royal mail. I am going to be regular cu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Well to be completely honest my wifes health has improved emencley but because been taking them for a short while now she feels she is becoming slitely emune to them.. perhaps time for something... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company appears to delete real reviews. Also states that the omega 3 is friend of the sea certified but does not have the legitimate certificate attached. The products sound great they just lack... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Vitamins the best... actually keep me alive.. When my 60 days are up I'm on tenterhooks with one left waiting for delivery. Any chance of shortening by a day or so. I have 60 days worth and your wa... Ver mais

Detalhes da empresa

  1. Loja de vitaminas e suplementos
  2. Serviço de fitness e nutrição

Sobre Inessa

Escrito pela empresa


A Note From the Founder:

I founded Inessa as a nutrition and functional medicine clinic back in 2009.

As the clinic grew, there was one thing that really stood out to me; that quality nutritional supplements could be incredibly effective, and when used alongside a healthy diet, could dramatically improve a person's health.

This was something I had experienced for myself, after being diagnosed with a lifelong autoimmune condition in 2001. The prescribed medication made my hair fall out among other side effects, but didn’t improve my symptoms and so the recommended next step would be to undergo life changing surgery.

At that time, the importance of nutrition and diet was not as well understood as it is today, but as it was a disease of the digestive tract, I felt there had to be something there. Determined to find a solution, and still being monitored by my medical team, I started researching and self-testing to find a way to fix my health.

A year later I was confirmed in remission - a combination of diet & supplements had fixed me where drugs had failed. My medical consultants assured me my remission was temporary (I was given an estimate of a year to relapse), but it is over two decades on, and I have not had to take immunosuppressant drugs since.

Later, as a qualified nutrition professional, I noted that there was no shortage of practitioner brands creating quality, science-based products. Many of these products are not available on the high street - in order to gain access, you’d often have to see a nutrition professional, which not everyone can afford. I also observed that across the industry as a whole, customers would take multiple products to achieve the nutrient combinations and results they desired - this was not only impractical, but also horribly expensive.

Additionally, there were so many supplements out there, how was the average consumer meant to know what to choose?

So I decided to create my own products, searching out the UK’s leading product developers, laboratories and researchers to work with me to create a streamlined range which makes no compromises on quality or effectiveness. At Inessa, we create clinical grade products, and make them available direct to you, at high street prices.

Over the years, our Essentials Range has garnered a devoted following (we love the many messages we receive from customers from all over the world!) and we continue to roll out more targeted products for specific wellness needs. These are the products that I wish had been around when I was in practice.

We believe our Advanced Multivitamin with 100mg CoQ10 to be the most effective once daily complex in the market - it replaces many of the products that practitioners often suggest to support various health concerns. It was a very proud moment for the Inessa team to have been UK Amazon's bestselling multivitamin throughout the peak of the pandemic, and by way of thanking our customers for their trust, we used the extra profits we made throughout that period to fund meals for NHS staff who were working around the clock. Inessa is honoured to partner with the charity Think Through Nutrition, who do incredible work, and in addition to monetary contributions, we provide access to our technical platforms and formulation and production facilities, as required, to support their programmes.

Because of our clinical roots and the fact that we are independently owned, we put health above prioritising company growth and profits, so we never cut corners in our offerings. If you've ever dealt directly with myself or one of our wonderful team, you'll already know that we never try and sell anything that isn't right for you, and are happy to recommend products from other companies if we feel that what we offer isn't the best choice for your needs.

We are constantly looking for ways to improve our formulations as new research emerges, however, health is about so much more than just supplements. Inessa started life as a clinical practice, so the next few months will see us come full circle and we'll be introducing more in depth evidence-based health content, digital functional medicine protocols, and more personalised health and fitness services, for a 360 degree approach to health and wellness.

Our pledge to you, our customer, is to solely produce products that we believe to be of benefit as the science stands, to simplify the minefield that is the nutraceutical space, and to provide you with content and educational resources which have scientific evidence to support their use.

The team and I look forward to being part of your wellness journey.

Liza Marogy

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Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

70 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(70)

30 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have missed all of my children’s…

I have missed all of my children’s colds this year as I have been taking the Immunity Complex from October until now, February. They are the best thing I have taken for cold prevention and I will now do this every year!!!

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Impressed

I’ve been using supplements for nearly a decade due to my autoimmune disease, and this is the first brand where I’ve genuinely felt a difference. I started 3 months ago with Magnesium and by night two my sleep was finally deep and restful. Adding Relax + Calm made it even better! I later tried the Multivitamin (I love that includes CoQ10) and my energy has noticeably improved... I even feel like I’m getting fewer colds.
When a product truly delivers, I feel compelled to spread the word . Thank you, I’m officially a fan!

PS: Please consider making Collagen and Creatine :)

24 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pregnancy vitamins

I have been using the pregnancy vitamins, and calcium and magnesium. The supplements have kept me healthy through pregnancy and breastfeeding, I was particularly impressed that after a quite large amount of blood loss giving birth my iron levels quickly came back to normal with these. The subscription service is easy to alter if needed. Would definitely recommend!

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Inessa

Resposta da Inessa

Hello,
Thank you so much for taking the time to leave your feedback. We are delighted to have supported you through pregnancy and breastfeeding, and thank you for trusting our products during this very important and special time. If you need any nutrition or lifestyle advice for this next stage, our nutrition team are always happy to help, and you can book a free call either through our website, or by contacting customer service on hello@inessawellness.com.

Best wishes,
Inessa Team

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I use their Magnesium and Omega 3 Oil and have had no issues. Prompt customer service response when one item was missing from my delivery. The item was sent out a couple of days later and there was regular and reassuring contact from their customer service team. I am very happy to keep ordering from them.

31 de maio de 2025
Avaliação não solicitada
logotipo da Inessa

Resposta da Inessa

Thank you, Claire, for taking the time to leave a review and your feedback for our customer service team.

Best wishes,
Inessa Team

Avaliado com 5 de um total de 5 estrelas

Great customer service !

Don’t trust the reviews on here!
I read the reviews on truspilot after purchasing and I was very worried about whether I would receive a refund on my order, as I had to return it because I ordered the wrong thing. Lots of people on here had said they had never received any reply from Inessa when asking for a return and refund so I was very worried! I can state this is definitely not the case! I raised my concerns to the customer service team via their contact form and they replied to me very quickly and refunded my order straight away.

They also explained that the reviews on trustpilot aren’t verified, so it’s definitely worth bearing in mind before you make your decision. The review request from the website are sent out after purchase as well so they aren’t fake ones as I was sent one too.

I thought it would be worth writing a review of my positive experience as a lot of these reviews seem a bit over the top with the negativity !

18 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible company & products

like so many other reviews on herethe products are no good & you can't contact them & there is no way of cancelling your order as the link doesn't work, don't be taken in by them.
I'm going to report them to trading standards as they are a real scam company.

24 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Some of the best vitamins on the…

Some of the best vitamins on the market—I’ve been using them for a while. I had a surplus with my repeat subscription, but after emailing them, they replied the same day and confirmed they had paused it for me!

25 de janeiro de 2025
Avaliação não solicitada
logotipo da Inessa

Resposta da Inessa

Hello Joseph,

Thank you so much for taking the time to leave feedback for our product and customer service team.
Best wishes,

Inessa Team

Avaliado com 1 de um total de 5 estrelas

They never respond. AVOID!!

I have email the only email address on their website for customer support over 10 times now and over 5 weeks. I have had NO response at all. There is no other way to contact them but in the one email they provide that they don’t respond to. All the products I have received are dry poor quality. Avoid. They will never respond to you.

18 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID...

AVOID...
I have contacted the company via email so many times regarding cancelling my subscription, but without response, and they kept charging me and sending me their product.
WHY THEY DO NOT HAVE A PHONE NUMBER TO CALL THEM DIRECTLY?
AVOID AVOID AVOID

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My Mum ended up in hospital with Deep…

My Mum ended up in hospital with Deep vein thrombosis due to the 20,000% Vit B12 of your daily NRV. She is now taking 6 months of blood thinner medication - I have reported this company and their dangerous supplements and kept all proofs!

Disgusting that you can't cancel your subscription until you have had 2 deliveries of these dangerous supplements. Customer Service doesn't respond to emails - absolutely appalling

Recommend to anyone to cancel your bank card so the subscription doesn't come out! Me my Mum and my sister have all had to do this!

9 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible pregnancy vitamins

Pregnancy multinutrient was very intolerable. You have to take 2 large capsules to get the full dose and they smell and taste very, very strong and triggered my sensitive stomach quite badly. Even after a few hours, the horrible taste from the capsule would linger.
Managed to organise a refund however cost a bit to send via recorded delivery, and then they claimed they hadn't received it in their warehouse. Very slow, inefficient customer service, had to chase them a few times for my refund.
Quite a shame as the ingredients seemed to be well formulated, but the end product is no good at all.

18 de setembro de 2024
Avaliação não solicitada
logotipo da Inessa

Resposta da Inessa

Hello,

We are very sorry to hear that you did not find our product suitable. The old formula did have a strong smell, which some people found difficult to tolerate in pregnancy, but the product has since been reformulated. We are very sorry to hear that you had a negative experience with customer service and have since made changes. We hope that you found a product that was more suitable for you, and wish you all the best.

Kind regards,
Inessa Team

Avaliado com 5 de um total de 5 estrelas

Good product

The multi vitamins has definitely improved my health - more energy, better sleep, nails actually growing etc. I'm sorry to hear that other customers have had issues with cancelling orders - I've swapped and changed in the past with no problems at all.

20 de setembro de 2024
Avaliação não solicitada

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