Innovus Avaliações 

Sympathic handling of my problem.
Feeling that I was being listened to.

When you get through the people are friendly, helpful and responsive. I just wish the website was more informative, simple to use and use less jargon. The whole selling process for a property on a managed estate such as ours was a mystery - Deed of variations......., membership certificates and application forms ........

The staff on the end of the phone line were so kind & helpful & did so much to help me

I am a solicitor and I was dealing with Innovus in relation to arranging for a deed of variation to be executed and signed for a property I was acting in the sale. Innovus were responsive and very efficient. Quite often companies dealing with these types of matters takes weeks to even respond. Not with Innovus they come back to me often the same day and did all they could to ensure that the Deed was executed as soon as possible. They made the process a great deal easier. These types of matter can be a nightmare for a seller wanting to sell as soon as possible. Innovus made sure that everything was dealt with a quickly and speedily as possible.

Mariam has been a great help and support whilst taking steps to become more involved with FirstPort and taking part in the tender. Reliable in her communication with us, and supportive in advising or signposting where needed.

Excellent service, requested a copy of a document and received it in less than 5 minutes.

Good support and level of service. True partner who will support and find solutions.

Prompt and helpful response from Julia Burg at all times.

We have received great support from Mat Price. He has been both responsive and pro-active making the process run efficiently.

Mathew Price was extremely helpful during the recent tender process. He was professional, approachable, and quick to respond to any queries we had. His clear communication and support made the process straightforward and efficient.

Thaissa is an asset to your company. Excellent in her role and a pleasure to deal with.

I have spent the last couple of months working with Mathew Price from Innovus and he has made the process enjoyable. Mathew has been very responsive, answered all queries I put to him and has been incredibly helpful, enabling me to engage effectively in the process and get the most out of it. I would be happy to work with Mathew again.

Just so easy, even for a 75 year old non tech Neanderthal

We have been working with Innovus for 5 years and specifically the procurement and finance team. Over that time they have tried to help where possible with the payment issues from FirstPort but often struggled to get their colleagues to be as responsive as they are. Mat in the procurement team and Fran have been great when they can.

I am happy with Erhan Ali’s fire door inspection as he performed the relevant checks and as he recognized an element missing which has been reported and I am still waiting it to be rectified.

Always very helpful, and quick response from the Guys in the office.
Nuruddin Noorani & Luke Allen, especially helpful

Innovus are very good at collecting ground rent on time. BUT, they are not good at dealing with leaseholder complaints regarding property management. Rendall & Rittner has been a catastrophic appointment to Shepherd Court E14 and Innovus has to take accountability for the tripling of our service charge and not holding R&R to account for providing transparency around their charges. They are claims about R&R self-dealing contracts and increasing costs (eg: pest control has increased from 1200 to 6000 in 1 year - with no explanation to why). Meanwhile our building insurance has tripled but every work is charged to service charge account - it is a joke how much service charge (145,000) is collected for a small building with 30 units (no concierge or parking). The residents feel stuck! Innovus should take action, intervene and give notice to R&R to either get their act in order or replace them with a competent property manager.