eBikebatteries.co.uk Avaliações 

Resposta da eBikebatteries.co.uk

22 de jun. de 2018

This review is entirely unfair and is disingenuous in the extreme, not to mention disrespectful. Marian is on the surface a polite and amiable person. However, over the time we have got to know him he has proved to be a very difficult and unreasonable person, not to mention extremely argumentative.

The very first time the battery was faulty Jimmy was undergoing radiotherapy treatment for his prostate cancer (thankfully now he is in remission with regular follow-up tests) and endured a very torrid time from November '17 to February '18, during which time he was fitted with a catheter. He cannot remember on that occasion what the fault was and whether or not it was through mis-use. While it was of course regrettable that we couldn't work on Marian's battery during this period, I should mention that Marian displayed little to no empathy for Jimmy's plight, and instead seemed far more concerned that he had to spend more money on batteries from elsewhere and questioned why we didn't have a contingency for him. I think this kind of attitude speaks volumes about a person's priorities and moral compass.

Since then however, every time Marian has claimed the battery has been faulty it has been self inflicted. He initially brought it back when upon inspection it was found that two balance wires had become completely detached from the lug holes that they're attached to. For this to occur a lot of pulling force would of had to have been applied. This is obviously mis-use and cannot be claimed as a warranty repair.

Jimmy also identified that the battery voltage was around 58v, far too much for a 48v (54.6v fully charged) battery. He advised that for this to occur the customer had to be using a charger for a 52v (58.8v fully charged) battery. He warned in no uncertain terms that the charger in question should not be used again and that continued usage would result in the same end result with very high chance of damaging the cells.

Despite us being able to provide fact based evidence that the battery had gone faulty due to mis-use, Marian was very reluctant to pay to have the battery fixed. He seems to have a very odd notion of what constitutes a warranty repair and seems to be of the opinion that he can mis-use products (at least batteries) and then insist that they're under warranty and be repaired for him in record time and free of charge.

A few weeks later Marian returned complaining the battery had developed a fault again. And once again, Jimmy tested the battery to find the cell voltages to be up in the 58v bracket. So, despite multiple warnings not to use the battery charger previously used, Marian ignored Jimmy's advice. And herein is Marian's problem - he thinks he knows best. He sites that he used the same charger for other batteries as if it has some kind of scientific relevance.

Jimmy duly spent hours re-balancing the cells (coming in on weekends when we're officially closed) and when Marian came to collect the battery he once again refused to pay for Jimmy's time and effort. This is when things came to a head and Marian's true character was revealed; he is a master wind-up merchant. He remains calm and technically polite, yet he adopts a pig-headed and stubborn tone - he feels by adopting this stance he can claim the moral high ground, when he can clearly see he is getting under the skin of the other party and eliciting a negative reaction.

He has no electronics or technical knowledge, yet flat out refused (refuses) to accept any of Jimmy's technical explanations as to why his battery was faulty and why it didn't constitute a warranty repair claim, constantly citing that the charger is used to charge other batteries ad infinitum - as if that's all the evidence one needs to form a scientific conclusion.

While it is unfortunate that Jimmy did lose his temper with Marian, it should give you an insight into just how unreasonable, obstinate and argumentative Marian is. He refuses to listen to empirical evidence and just keeps repeating opinions or unrelated things as if they're facts. He is like a stuck record which is what resulted in Jimmy's outburst.

At this point I, as Jimmy's son, stepped in to attempt to diffuse the situation and asked Marian to stop being so unreasonable and argumentative and at the same time implored Jimmy to calm down. I reminded Marian that Jimmy was a recovering cancer patient and that it wasn't fair to wind him up as he was, to which his response was something like: 'Yes, you've told me that before'. Still complete indifference from Maran but this time with the added insult of a barbed dig, as if to say 'Yeah, yeah, yeah, that excuse is getting a bit old now guys". The guy is actually unreal and emotionally stunted.

And to add insult to injury, Jimmy let Marian get away with paying £50.00 for the repair instead of the £100.00. When I explain to Marian that a plumber charges around £90.00 per hour and Jimmy has spent a lot more time and effort on the battery than that he just looks back blankly and starts playing the victim again!

In concluding, as per what Marian has already been told - he is lucky that his battery is working at all due to the over-charging. The cheaper battery he speaks of probably uses cheap Chinese cells which will not be able to match the performance (power or Ah) of one of ours. Apparently it has 5Ah more capacity - based on what exactly? If that battery goes wrong let's see how he gets on with a warranty claim.

Resposta da eBikebatteries.co.uk

9 de out. de 2017

Customer used a tube with end caps to send battery in. Irrespective of how well he thinks he secured the ends, and irrespective of what actually happened in transit (theft, loss etc) the package did not meet UPS packaging standards. While this is an unfortunate turn of events, Insat has no responsibility (legal or otherwise) to provide a replacement battery.

We certainly aren't cowboys as the customer states.That we are the go-to company for an increasing number of bike shops and individual customers where ebike batteries are concerned is proof of that. In fact, we are the premier UK ebike battery specialist - please feel free to visit www.pedelecs.co.uk/forum for independent, unbiased thoughts and reviews about our work.