Nikki was extremely helpful on the phone. Very customer focused and upbeat and she sorted out my order with ease. Insulation Superstore were able to find the stock I needed in the timeframe I needed,... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
BOUGHT CELOTEX 25MM INSULATION AS AN UNDERLAY TO TRANSPARENT CONSERVATORY ROOF. INCREDIBLY LIGHT SO NO GREAT STRAIN ON THE ROOF FRAME, OR ME, I'M 91. FINISHED OFF WITH SANDTEX SMOOTH. WHAT WAS A TO... Ver mais
A empresa respondeu
Unfortunately, we received a 25mm sheet of celotex instead of the 30mm one we actually ordered. Not sure anyone measures celotex sheets when unloading the delivery van (thin sheets aren't stamped with... Ver mais
A empresa respondeu
First time with insulation superstore and very pleased. They don’t let grass grow under their feet when it comes to getting an order out for delivery!! :-) Expected delivery in about 4 days but... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de materiais de isolamento
- também em
- Fornecedor de Isolantes
- Loja de artigos para reforma residencial
- Loja de roupas e acessórios de segurança
Sobre INSULATION SUPERSTORE
Escrito pela empresa
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Informações de contato
Burrington Way, PL5 3LX, Plymouth, Reino Unido
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good service and good delivery time
Good service and good delivery time. Will use again.
8 de outubro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da INSULATION SUPERSTORE
Good afternoon Mr Cross,
Thank you for leaving us this excellent review.
We really appreciate it, and thank you for your valued custom.
Kind regards,
Phil.
Good service and product
Good service and product, replaced the cheap rubbish the “installer fitted”
3 de novembro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good afternoon Andrew,
Many thanks for taking the time to review us. We're glad that this was good to replace the previous products that you had installed.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Nikki was extremely helpful on the…
Nikki was extremely helpful on the phone. Very customer focused and upbeat and she sorted out my order with ease. Insulation Superstore were able to find the stock I needed in the timeframe I needed, where many other suppliers could not. Great customer service and a good buying experience.
29 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good afternoon Simon,
Thank you for taking the time to review us. We massively appreciate your kind words about Nikki. We're very lucky to have her, and she will be delighted with your review.
Thank you once again and if you need anything else in the future, please let us know.
Kind regards,
Phil.
My order was processed nice and easy
My order was processed nice and easy, the delivery was nice and quick
15 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning John,
Thank you for taking the time to leave us this 5 star review!
We're glad it reached you quickly, and that the process was easy.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
The delivery guy was brilliant
The delivery guy was brilliant. So helpful.
21 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning Ben,
Thank you for taking the time to review us. We massively appreciate it and hope to see you again in the future.
Kind regards,
Phil.
Ordered roofing membrane good price and…
Ordered roofing membrane good price and delivered on time. Would use again.
9 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning LB,
Thank you for reviewing us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Damaged goods and poor service
I placed an order with yourselves and to receive the products undamaged. On day of delivery I received the products damaged. I informed the driver and insulation superstore within 1 hour. Nothing was done for a week until I called again, then they delivered the items again with damage and expected me to accept them.
I contacted the super store again within 30minutes. I am still waiting days later with no resolve. The communication is very poor, the customer has to do all the communication and chasing to get what is expected
13 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning Robert,
I am very sorry to hear of the damage caused to your order, and for the subsequent issues.
I shall ask our customer service team to chase an update and get in touch with you shortly. We look forward to speaking to you soon and getting this resolved.
Kind regards,
Phil.
Not such a good deal
Unfortunately, we received a 25mm sheet of celotex instead of the 30mm one we actually ordered. Not sure anyone measures celotex sheets when unloading the delivery van (thin sheets aren't stamped with their size in mm so you can't see the size) so we only realised it was 5mm thinner than what we ordered when we cut it to size and butted it up against its 30mm adjacent celotex sheet. Also, it seems we paid more for the celotex last week than the price today -the difference seems to have absorbed the £30 in reward points I had earned so that wasn't a saving either. Not such a good deal all round then sadly........ maybe time to go elsewhere.....
19 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning,
I'm sorry to hear about the issues faced on your order.
Unfortunately, I'm unable to locate your order details from this review - but if you could kindly email feedback@cmostores.com with your IS order number, we shall be happy to help.
Apologies once again, and we look forward to speaking to you soon.
Kind regards,
Phil.
Competitive prices
Competitive prices. Excellent service.
15 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Hi David,
Many thanks for taking the time to review us. We're glad that this was competitively priced, and that you're happy with the service received.
If you need anything in the future please let us know.
Kind regards,
Phil.
Excellent insulation tubes,came well…
Excellent insulation tubes,came well packed and advice when not to use.Very handy came well boxed and quickly!
20 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning Philip,
Thank you for leaving this review! I'm glad to see that this arrived well packaged and quickly.
We appreciate you choosing to shop with us, and if you need anything else in the future please let us know.
Kind regards,
Phil.
The insulation is super nice !
The insulation is super nice !
It was What I expected.
I’d recommend same to anyone needing same.
Delivery was good, everything was ok
21 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good afternoon,
Thank you for taking the time to review us. We massively appreciate your recommendation, and thank you for shopping with us.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Resposta da INSULATION SUPERSTORE
Good afternoon,
Thank you for taking the time to review us! Great to see that this reached you on time and at a competitive price!
We hope to see you again in the future.
Kind regards,
Phil.
Resposta da INSULATION SUPERSTORE
Hi Kevin,
Thank you for reviewing us! We're please to have been able to deliver a 5 star service.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Thank you for your good customer…
Thank you for your good customer relations. You promptly resent are product that got lost in the post.
15 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning Pippa,
Thank you for taking the time to review us! We're sorry for the original item getting lost, and thank you for your patience whilst this was resent.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Resposta da INSULATION SUPERSTORE
Good morning,
Many thanks for the 5 star review! We massively appreciate it and hope to see you again soon.
Kind regards,
Phil.
Absolutely effortless transaction with…
Absolutely effortless transaction with Insulation Superstore, from ordering to receiving the order it was seamless. Will definitely be my ho too from here on.
6 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning Julie,
Thank you for taking the time to review us, and we look forward to seeing you again soon.
Kind regards,
Phil.
Resposta da INSULATION SUPERSTORE
Good morning Marcin,
Thank you for the 5 star review! If you need anything else in the future, please let us know.
Kind regards,
Phil.
Your delivery partner DX delivered it…
Your delivery partner DX delivered it to the wrong address 🤦🏼♂️. I needed the tool to do a job the next day and subsequently had to purchase another tool from elsewhere. I now have two tools as I managed to track the item that was delivered to the wrong address. May I suggest that you change your delivery company as they are stupid
6 de outubro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good morning Carl,
I am sorry to hear about the delivery issues on this order, and you needing to purchase elsewhere as a result. I completely understand that this must have been frustrating.
Thank you for bringing it to our attention, and if you need any further assistance please let us know.
Kind regards,
Phil.
The goods are not in stock as advertised
Their website advertises that they are in stock and will be delivered in 1-2 days. This is not correct. Insulation Superstore are just a middle man. Ordered some render paint and it was shipped direct from their supplier. The first two were damaged because they were shipped loose and not packaged correctly. I had to keep chasing my order and nobody knew anything at Insulation Superstore and I had to keep contacting them. Finally the third arrived undamaged. Requested that if I was not in to leave with neighbour, but the £100 paint was just left on the driveway by the courier. It took about 3 weeks to finally get my order.
4 de setembro de 2026
Avaliação não solicitada
Resposta da INSULATION SUPERSTORE
Good afternoon Hannah,
I am sorry to hear that - it sounds like this was quite a frustrating experience!
I'd love to look into this further, because we absolutely need to challenge suppliers when issues arise. I'd also like to look into why you had to contact us, rather than us proactively giving you updates.
If you could kindly email feedback@cmostores.com with your IS order number, I shall be more than happy to look into this further.
Apologies once again, and I look forward to speaking to you soon.
Kind regards,
Phil.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.