Have purchased from J5 many times, products are always great quality and delivery is low cost and always in good time. We have had one batch if tshirts that didn't have such hugh quality printing, but... Ver mais
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Just received my first order from J5Fashion, all I can say is WOW! The quality of clothing is great, Ordered early hours of Friday morning and received parcel midday Monday and the customer servic... Ver mais
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I have ordered 2 times from J5 Fashion. Mens Clothing & Women's Shoes the quality is good. My customers really loved the items. Dispatch was fast although due COVID-19 and the new Brexit regulations s... Ver mais
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Impressive quality, their T shirts are true to size and individually packed. The delivery was very fast and their customer service was superb. They responded to my emails and phone call when I wanted... Ver mais
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Detalhes da empresa
Escrito pela empresa
J5Fashion has been leading B2B Manchester’s (UK) wholesale fashion industry since 2007, selling both men’s and women’s clothing including plus size options. With over 20 years industry experience.
Informações de contato
132 Broughton Street , M88AN, Manchester , Reino Unido
- support@j5fashion.com
- www.j5fashion.com
4,6
Excelente
300 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da J5Fashion
Hi
We're totally over the moon after hearing these positive comments from you. We are glad that our services have exceeded your satisfaction. We value our customers' opinions and expectations more than anything else. Hence, if you have any suggestions for us, feel free to email us at support@j5fashion.com.
Thanks
J5FASHION
We ordered stock and couldn’t find our…
We ordered stock and couldn’t find our order history on the website for us to return. We have two items (that didn’t represent what was in the picture) that we need to return but cannot. We have emailed for a return but no one has gotten back in contact with us.
15 de março de 2022
Resposta da J5Fashion
Dear Customer.
Thanks for reaching out.
We are sorry to hear that you are having some difficulties registering your return. However, our records does not have any incoming emails from you. Hence, have requested the team to get in touch you from their end.
Further, we have LiveChat, WhatsApp, Web Enquiry Page and Contact Number available to access the support and service required.
We hope this helps and you will make the most out of the support made available to you.
Regards
J5FASHION
Great company have had some issues but…
Great company have had some issues but not always been j5 fashions fault sometimes it’s been the couriers fault but we worked together to sort these problems out the products are always great and good quality! Would definitely recommend! Could improve with how customer service is ran and where to contact as query’s are not always picked up but all businesses have areas they could improve thank you for my good will gesture too for the inconvenience
18 de janeiro de 2022
Avaliação não solicitada
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
J5 Fashion Review
My experience was a 8/10! Just keeping up to date with your website would be amazing, however the problem was recovered quickly! Maybe getting some more plus size stock too would be good. Thank you!
1 de dezembro de 2021
Avaliação não solicitada
Resposta da J5Fashion
Hi,
Thanks for providing with Feedback.
We really appreciate and will be forwarding this to our merchandise team to improve our services.
Regards
J5FASHION
Regards.
J5FASHION
Thank you very much
Thank you very much
Very fast delivery and efficient service
I’ve been purchasing from this company all the time. I love the quality of their products.
I will purchase again.
16 de novembro de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Quality product
Ordered some men track suit from this vendor. I’m pleased to say the material is definitely on point
Thick quality material worth the purchase and the shipping fees are not bad depending on how many packs you order. Shipping was fast. Will order from this vendor again.
12 de novembro de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Ok wrong sizes arrived it’s been nearly…
Ok wrong sizes arrived it’s been nearly two weeks no update.
10 de novembro de 2021
Always everything perfect
8 de novembro de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
I haven’t received my order and not…
I haven’t received my order and not able to track it. I’ve reached out to the whatsapp but no response
8 de novembro de 2021
Resposta da J5Fashion
Hi Lucinda
Thanks for providing with the review.
We have a successfully delivery shown in our record of your last order. I hope you have received and should be happy with the products.
Regards
J5FASHION
goods were different than in the photos.
11 de outubro de 2021
Resposta da J5Fashion
Hi
We are sorry that you weren't entirely satisfied with your order. We haven't had any contact from your end regarding your dissatisfaction with the product. If you could please email us at support@j5fashion.com, our customer service team are able to talk through returns or exchanges, if those are some options, you'd be interested in.
However, we have made this clear in all the product descriptions that products may vary to studio lighting effects. I hope you as a customer would read all the information made available prior to reaching out to the platforms we cannot provide with real-time assistance needed.
Hoping the above will help.
Regards
J5FASHION
Delivery took a week to arrive even…
Delivery took a week to arrive even though paid for next day
5 de outubro de 2021
Resposta da J5Fashion
Hi Bobby
Thanks for providing a review.
As per our system records, we can assure you the order was shipped in time and expected to be delivered the following day. We apologies on behalf of the carrier for the delays.
Further, we would request you to please contact our support team to access the available help prior to reaching out to the platforms we cannot provide you with real-time assistance needed.
I hope this helps.
Regards.
J5FASHION
Every cardi I bought was damaged
Every cardi I bought was damaged . Therefore I had disappointed customers
4 de outubro de 2021
Resposta da J5Fashion
Hi Nicola
Thanks for providing the review.
We apologies if you have received the default stock. We have checked our records and did not find any communications from your end to aware us the item received has a manufacturing fault.
Hence, we would appreciate, if you can follow our general return procedure and allow the team to sort this out for you. We understand sometimes product receive can display some manufacturing issues which is absolutely a norm in wholesale. Therefore, have a quite simple and straightforward return process in place.
We hope you will access the support made available to you.
Regards.
J5FASHION
This company have tried to completey…
This company have tried to completey rip me off after I returned stock, they are refusing to give me full refund, I had to pay a further £20 to return the parcel and on top of that they don’t communicate over the phone and think they are right.
They are refusing to give me back £150 and they say it’s a restock charge. They’ve received the goods back in perfect condition, yet still refuse to give my money back.
Don’t shop with these con artists….
19 de setembro de 2021
Resposta da J5Fashion
Hi,
Thanks for providing the review.
We have strict policies in place due to product value atrophy and the cost of labour. We suggest all customers to read our return policy and proceed accordingly. Further, we have additional options in place you can opt to by reaching out to the correct team.
Regards
J5FASHION
Happy customer
Great customer service, quick to reply and clothes are of amazing quality and affordable for new buisness
18 de setembro de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Bad customer service
I have ordered on several occasions but this time on my order , they sent the wrong colour set and one of the sets was not even wrapped. It also has a stain on it.
We subsequently called them to get it changed but who ever answered the telephone was dismissive. Told us to email and take a picture.
This was not the way to handle our problem.
We deal with lots of wholesalers and none of them treat you in this way.
Other wholesalers are happy to accept returns and they deal with any issues straight away.
It does make me question whether I would use them again. It’s not really the way to treat customers. I think I may go to other wholesalers that treat the customers in a better way.
16 de setembro de 2021
Resposta da J5Fashion
Hi Heather.
Thanks for your review.
Unfortunately, we have not found any emails in our inbox and our return process is amazingly simple and straightforward. All you require is to raise it via the online returns https://www.j5fashion.com/online-returns/ and post them back.
You only need to contact returns@j5fashion.com in case if you have an issue proceeding online
I hope this helps.
Regards
J5FASHION
I have just started a clothing page and…
I have just started a clothing page and wanted stock fast to check quality before launching! Love this items! They have a few that a see through so they weren’t Great but still good enough to sell on !
13 de setembro de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
J5 are awesome
J5 are awesome! The quickest delivery and I love the styles they have. I’ll continue to use them and maybe we can collab in the near future ;)! Thanks guys!!
10 de setembro de 2021
Avaliação não solicitada
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Some bits were see though and not true…
Some bits were see though and not true to size, overall fairly unhappy and will not purchase again.
9 de setembro de 2021
Resposta da J5Fashion
Hi,
We are sorry that you weren't entirely satisfied with your order. We apologise for the inconvenience. Our returns system is one of the easiest methods that our customers really praise. We are sorry for you to feel this way. If you would like to suggest anything to improve our services on, please email us on support@j5fashion.com.
Kind Regards,
Team
Great products
Great products, great service and quick delivery. Items are flying out of the shops!
8 de setembro de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Very efficient company delivered…
Very efficient company delivered quickly everything was correct 10 out of 10 I will definitely be using this company quite a lot
5 de setembro de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
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