Have purchased from J5 many times, products are always great quality and delivery is low cost and always in good time. We have had one batch if tshirts that didn't have such hugh quality printing, but... Ver mais
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Just received my first order from J5Fashion, all I can say is WOW! The quality of clothing is great, Ordered early hours of Friday morning and received parcel midday Monday and the customer servic... Ver mais
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I have ordered 2 times from J5 Fashion. Mens Clothing & Women's Shoes the quality is good. My customers really loved the items. Dispatch was fast although due COVID-19 and the new Brexit regulations s... Ver mais
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Impressive quality, their T shirts are true to size and individually packed. The delivery was very fast and their customer service was superb. They responded to my emails and phone call when I wanted... Ver mais
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Detalhes da empresa
Escrito pela empresa
J5Fashion has been leading B2B Manchester’s (UK) wholesale fashion industry since 2007, selling both men’s and women’s clothing including plus size options. With over 20 years industry experience.
Informações de contato
132 Broughton Street , M88AN, Manchester , Reino Unido
- support@j5fashion.com
- www.j5fashion.com
4,6
Excelente
300 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was very impressed with the quality…
I was very impressed with the quality of the items that I received today! I was very hesitant due to problems with my last supplier but I’m so happy I’ve gone with you guys and can’t wait for future orders! Everything is just so good quality! Thank you
19 de agosto de 2021
Avaliação não solicitada
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Great value and amazing quality
Great value and amazing quality. Always deliver on time.
13 de agosto de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Resposta da J5Fashion
Hi,
We are sorry that you weren't entirely satisfied with your order. We apologise for the inconvenience. Our returns system is one of the easiest methods that our customers really praise. We are sorry for you to feel this way. If you would like to suggest anything to improve our services on, please email us on support@j5fashion.com.
Kind Regards,
Team
Great quality clothing and great…
Great quality clothing and great prices, also great, for items out of stock, they'll will email you when back in stock, which is good for your popular clothing
2 de agosto de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Too expensive for quality
14 de julho de 2021
Resposta da J5Fashion
Hi,
We are sorry that you weren't entirely satisfied with your order. We apologise for the inconvenience. Our returns system is one of the easiest method that our customers really praise. We are sorry for you to feel this way. If you would like to suggest anything to improve our services on please email us on support@j5fashion.com.
Kind Regards,
Team
Avoid
Avoid. I try contacting them on live chat and they completely ignore me, order 2 packs of Dresses, we don’t receive one of them and they sit there calling me a liar, saying they sent it out etc when we definitely hadn’t received them, said they’d store credit us when they never did.
Sent us the wrong items multiple times, some have holes, rips etc and they ALWAYS ask us to pay for the inconvenience, we spent £36 sending a pack of shoes back that were poor quality and now was all stuck down with glue. This shouldn’t be the case with faulty items, if YOUVE sent faulty items YOU should pay to sort this.
I’ve lost tons of money ordering from this business as they never want to sort things
Been sat on delivered one their live chat for 20 minutes now, still being ignored, never answered any of my emails, atrocious customer service, don’t know how they’re still running.
13 de julho de 2021
Avaliação não solicitada
Resposta da J5Fashion
Hi,
We are sorry that you weren't entirely satisfied with your order. We apologise for the inconvenience. Our support system is one of the easiest methods that our customers really praise. We are sorry for you to feel this way. If you would like to suggest anything to improve our services on, please email us on support@j5fashion.com.
Kind Regards,
Team
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Great quality just a lot of the stock…
Great quality just a lot of the stock sent in the same colour when it said mixed online happy to order again or so to store and pick myself
6 de julho de 2021
Resposta da J5Fashion
Hi,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5FASHION
Items where faded and defective with…
Items where faded and defective with hole in shorts
4 de julho de 2021
Resposta da J5Fashion
Hi,
We are sorry that you weren't entirely satisfied with your order. We apologise for the inconvenience. Our returns system is one of the easiest method that our customers really praise. We are sorry for you to feel this way. If you would like to suggest anything to improve our services on please email us on support@j5fashion.com.
Kind Regards,
Team
Good quality clothing exelent prices
Good quality clothing exelent prices
Even better delivery thank you
Will do more business
20 de junho de 2021
Resposta da J5Fashion
Hi Paul,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards
J5.
Generally Good all round
15 de junho de 2021
Resposta da J5Fashion
Hello,
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards.
J5
Great prices and products
Great prices and products, only let down is there are frequent deliveries of missing batch of items so have to chase them up. Customer service is great though, always resolved and sent for next day delivery.
14 de junho de 2021
Resposta da J5Fashion
Hi Correll,
We thank you for this constructive feedback.
We are happy to know that our customer service has performed well. Coming on the missing or pending styles ( if any ), the team does notify before shipping the order.
We suggest checking your junk/spam folders as emails can get lost there.
Regards
J5
Clothes come damaged and no email back…
Clothes come damaged and no email back from the company.
10 de junho de 2021
Resposta da J5Fashion
Hi Kirsty,
Thanks for your feedback.
We have looked into the system and have found the team has responded back on the same day requesting further details. Please access your junk/spam since the emails can get lost there sometimes.
We urge all our customers to access the other channels of communication ( Customer Care Number, Whatsapp, LiveChat, Text message) made available to you before reaching the Trustpilot.
We have requested the supports team to email you from their end and this shall hit the inbox soon.
Should you require any further assistance, please feel free to use any of the means to reach out to us.
Regards
J5 TEAM
AMAZING!! Love this shop
Great quality clothing, amazing customer service, good prices, fast delivery!!
5 de junho de 2021
Resposta da J5Fashion
Dear KC Clothing.
We are absolutely over the moon after hearing such positive feedback from you.
We are glad that our services are exceeding your satisfaction. We value our customer's opinions and expectations more than any other things. Hence, if you have any suggestions for us then please feel free to email us at support@j5fashion.com.
Regards,
J5 TEAM 😀
Very Good Service and will use again.
5 de junho de 2021
Resposta da J5Fashion
Hi Simms,
We thank you million for the positive feedback.
Customer satisfaction is our top priority, and we are glad to know we are in line with our targets. We would appreciate if you have any suggestion to improve our current services.
You can email us at support@j5fashion.com with any.
Regards
J5 Team
I have emailed 3 times about a item i…
I have emailed 3 times about a item i received it looks nothing like the picture and i have not had 1 reply
4 de junho de 2021
Resposta da J5Fashion
Dear Customer.
Thanks for providing us with the review.
We are sorry to hear that you have not been responded yet.
As unfortunately, no contacts have been found at the given email address. We have made more than one platform ( LiveChat, Customer Enquiry Forms, Customer Care Number, Whatsapp and Social media in addition to emails ) available to our customers to get in touch with us. Upon checking thoroughly, no requests have been logged through any of these platforms either.
This is solely our customer's duty to access all the options before leaving us a review. Customers are required to understand that in the current business environment staff members are working from home and encounters numerous email.
We have requested our support team to initiate the communication from our end now. Since, we aim to provide the best possible service with no comprises to the tight situations.
Henceforth, please look forward to receiving an email (keep an eye on the junk/spam folder).
Regards
J5 TEAM.
J5 is excellent, UPS not good for me at least
hi,
I made recently an order and as always I have question regards the shipping.
I receive the answer very quickly via whatsapp.
the J5 team is very helpful but I think that there is a problem with UPS because in my last order it tool more than 1 month until I received the order.
the last order you sent it via fedex and they already contacted me for releasing.
1 thing that you can do is to send directly to the customer the shipping company and the tracking number.
4 de junho de 2021
Avaliação não solicitada
Resposta da J5Fashion
Hi Rami,
Thanks a million for constructive feedback.
We have an auto emailing system in place where the tracking details are sent out straight away after booking customer delivery. I understand sometimes the emails get lost in the junk/spam folder. Hence, would request you to keep an eye on these folders too.
Further, coming on shipment carrier. We will request our dispatch team to try their best to ship your orders via the preferred carrier.
We can hope they can manage where possible. We will welcome any further suggestions at support@j5fashion.com.
Regards,
J5 Team 😀
First time buyer
Communication was great all throughout the transaction. Very competitive prices and collection was welcomed too.
4 de junho de 2021
Avaliação não solicitada
Resposta da J5Fashion
Dear Customer.
Thanks for providing us with the review.
We are very happy to read your feedback. We aim to exceed our customer expectations. Hence, wondering if you can provide us with any suggestions to turn your feedback into 5 stars.
You can email all the thoughts over to support@j5fashion.com
Regards,
J5 Team
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