A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication p... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the... Ver mais
Got a great deal on a slightly shopsoiled electric road bike and at the free check service they fixed a gear change problem perfectly. Great attitude from all the staff and buying experience friend... Ver mais
I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Bicicleta
- Locadora de Bicicletas
- Conserto de Bicicletas
- Loja de acessórios para bicicletas
- Ciclismo de estrada
Escrito pela empresa
J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.
Informações de contato
The Old Fire Station, S65 1RF, Rotherham, Reino Unido
- 01709538374
- support@jejamescycles.com
- www.jejamescycles.com
3,8
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 31% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Adam at Rotherham
Adam at Rotherham, and his daughter, were both super helpful and knowledgeable. Great service and support with my new Megamo e-bike. Rob
8 de março de 2026
Avaliação não solicitada
Resposta da J E James Cycles
Hi Rob,
Thanks for the review, we hope you enjoy every mile on your Megamo!
All the best
Josh
JEJAME cycles
I purchased a cycle online from JEJAMES the whole experience was a delight from ordering to delivery and after service. Ordering was very easy, the delivery company (FEDEX) kept informed at every stage and actually arrive on time when they said they would be turning up.
I Had to pop my cycle down to James cycles in Rotherham and the service was outstanding I was actually WOWED everyone was so helpful and a gentleman call Josh from distribution who sorted out my problem someone who actually genuinely cared.
Thank you Josh for your outstanding and exceptional service. I would highly recommend to use this company.love my bike really great quality and worth every penny.
9 de março de 2026
Avaliação não solicitada
Resposta da J E James Cycles
Hi Lynn,
Thank you for taking the time out to leave us a review. We are super happy that you enjoyed our good ol' Yorkshire humour and service. Hope to see you again soon.
All the best
Josh
Terrible service and regard for safety
I bought a bike from JE cycles from Sheffield. There were many problems firstly as I left the store the bike broke on my way out the salesman said it was road safe it was not as it broke on my way home. I brought it back to get it fixed. It broke again and later he blamed me for not using the bike enough. I am never shopping their again
5 de março de 2026
Avaliação não solicitada
Resposta da J E James Cycles
We are truly sorry to hear about the recurring issues with your bike and the poor experience you had at our Sheffield store. This is not the level of service we aim to provide.
We would appreciate the opportunity to speak with you further to resolve this matter.
Please contact myself:
Sheffield. managers@jejamescycles.com
At your earliest convenience
Many Thanks
Shane Townsend
Store Manager, J E James Sheffield
Bike problems
Friendly happy staff get your problems dealt with quickly and smoothly
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da J E James Cycles
That's what we are here for Josh, I am glad we could help.
All the best
Josh
Sheffield store as…
Went to the Sheffield store as rebuilding my bike up from just the frame and never done anything like this before. They guys in the shop were so incredibly helpful, knowledgeable and fun! Bought some drivetrain components for a 1x11 conversion. They gave great advice on what would work and what wouldn't, and whaddya know, they were spot on!! Prices for the parts were also much cheaper there than in shops in my home town (1 hour drive away!!).
Will definitely go back there for more bike bits.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da J E James Cycles
Thank you for leaving us a review! We are delighted that you are happy with the service, hopefully we will see you again soon :)
Kind Regards
Josh
I TRAVELLED FROM WILTSHIRE TO BARNSLEY…
I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL I MET ELISE & TOM, THESE GUYS ARE SUPERB, KNOWLEDGABLE, FRIENDLY & PROFFESIONAL. I DIDNT GET THE GUYS NAME IN THE WORKSHOP BUT HE ADDED THE EXTRAS ON BIKE AS REQUESTED OVER THE PHONE AND HE TOO WAS PROFFESIONAL, FRIENDLY AND KNOWLEDGABLE. WELL WORTH THE 5 HOUR TRAIN JOURNEYS /3 TRAINS LOL).
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da J E James Cycles
Hi Eddie,
Thank you for choosing to travel to us, was a pleasure dealing with you.
Hope you have many miles of smiles on your bike.
All the best
J E James Cycles
Ordered a set of specialized Krypo…
Ordered a set of specialized Krypo pedals once opening the box I noticed the pins and the inner pedal had all completely corroded and were deteriorated. Emailed there support with photos and also tried to contact there number with 0 response. For the first time using them I definitely won’t be in a rush to use again.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da J E James Cycles
Hi Ben,
Sorry to hear about this, the product was box fresh and therefore we must have received the pins ourselves like this. However we did respond to your email straight away and resolve this issue - I am unsure regarding you trying to call (if it was a weekend we are closed) so I cannot comment on that, however we are a small business and only have one man answering the phone. We certainly try our best and I hope you would be willing to try us again, especially after a quick and easy resolve.
Kind regards
Josh
Excellent communication and guidance…
Excellent communication and guidance through the cycle to work scheme. Bike checked and prepared prior to delivery. Great support.
Thank you
26 de janeiro de 2026
Resposta da J E James Cycles
Thanks for taking the time to leave us a positive review Spencer.
Resposta da J E James Cycles
Thank you for the review Kay :)
Visit to shop to collect pedals ordered…
Visit to shop to collect pedals ordered online. Simple online ordering and pick up the following day
25 de janeiro de 2026
Resposta da J E James Cycles
Thanks Martyn - hope to see you again soon.
Good reliable online retailer, quick service and good delivery charges
Bought a couple of times from here over a few years, always good service. This time Specialised 2FO shoes at a great price. Very comfy, haven’t used in anger yet as I’m still waiting for the new bike (from Saracen). Delivery was really quick even right after Christmas.
29 de dezembro de 2025
Resposta da J E James Cycles
We hope your bike has finally turned up Colin, we're eager to hear how good the shoes are at shredding with anger :)
All the best + have fun
J E James Cycles
Great shop in Sheffield with good stock…
Great shop in Sheffield with good stock levels at decent prices and staff were really helpful
29 de dezembro de 2025
Resposta da J E James Cycles
This makes us happy to hear. Thanks for visiting Craig, hopefully see you again soon.
J E James Cycles
Very good and efficient customer…
Very good and efficient customer service and very competitive price
29 de dezembro de 2025
Resposta da J E James Cycles
We always try our best Pete, thanks for the kind review.
J E James Cycles
Resposta da J E James Cycles
That sounds like us, thanks Jim :)
J E James Cycles
A great bike shop that I have used…
A great bike shop that I have used since being a kid in the eighties. Nice service.
29 de dezembro de 2025
Resposta da J E James Cycles
Thanks Ian, we're here whenever you need us. All the best, J E James Cycles.
Perfect
Just bought a new e-bike all the staff were so friendly and put me at ease as it’s a while since I had a bike. They were above and beyond getting it ready for the day after buying it. Then on collection I was shown how to use the bike so all in all can’t fault anything as they were helpful and honest from start to finish. So thank you, team.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da J E James Cycles
Thank you for taking the time out to leave us a review Archer. We hope you are enjoying the new bike!
All the best
J E James Cycles
Resposta da J E James Cycles
Thankyou Les.
All the best- Josh
Resposta da J E James Cycles
Hi Lynda,
Thank you for taking the time to leave us a review. We appreciate it :)
All the best
Josh
Great Service
Always have a good experience at J E James in Rotherham. But wanted to pass on my thanks to Nathan for sorting a warranty issue out so quickly. I dropped the bike in at 10am and by Midday the following day Nathan had already sourced and fitted upgraded parts to help prevent the same issues it’s my crank happening again. Great service as always.
22 de novembro de 2025
Avaliação não solicitada
Resposta da J E James Cycles
Hi Sam,
Thanks for the review. I have passed your comments on to Nath and the team. We will see you again :)
Josh.
Resposta da J E James Cycles
Hi Harry,
I have checked on this and I can see that we did reply to your email the following day 11/11/25. Please just double check your email inbox or possibly your junk / spam folder in case it has filtered us out.
Thank you for being an awesome customer, we will finally get you sorted once you reply back to us :)
All the best -
Josh.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.