jewellerybox.co.uk Avaliações 

2.095
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great company very pleased with the service. Great items and prices the delivery was so quick as I have ordered multiple things some wasnt right style very easy to return or exchange. When I email... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love my new wedding band. Although there were a few issues getting the sizing just right, I can’t praise this company enough for how they handled everything. The staff were incredibly und... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.095)

70 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Beautiful 9ct Gold Bar Stud Earrings

I was looking for some bar stud earrings to replace some very old gold plated one's so was delighted when I came across Jewellrybox.com and found some 9ct gold one's for not much more than I had paid for the plated one's years ago.
The delivery was very fast and I couldn't wait to try them on, they are so pretty, elegant and comfortable. I'm very happy with this purchase and will buy from jewellerybox again!

25 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great online store

Great online store. Have ordered from them a few times. Items have always been of lovely quality and quick delivery. Great customer service. Will continue to follow and order more in the future

18 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ever hesitated about ordering jewellery on line - don’t be with this seller.

I have never ordered jewellery from the internet so was wary. I shouldn’t have been the two hearts linked silver and blue pendant and chain is beautiful and both myself and the recipient are delighted. I was kept informed of delivery and the pendant was well packaged. I have no hesitation whatsoever in recommending this seller

22 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was delighted when I opened my little…

I was delighted when I opened my little package. The silver chain is so bright and dainty - perfect for my special pendant, and the design means the chain doesn't get tangled, as so many do. It arrived quickly and carefully packaged.

15 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a great company

What a great company. Beautiful earrings and great price.

And it arrived quickly. Everything that you want! I love shopping with Jewellery Box.

❤️❤️❤️

16 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

AMAZING!

Absolutely thrilled with my personalised men’s ring! The craftsmanship is top-notch, and the engraving is done beautifully. It fits perfectly and looks even better in person than I expected. Shipping was incredibly fast, which was a great bonus. Highly recommend for anyone looking for a unique, high-quality piece! The price was Incredible!

9 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jewellerybox is my absolute go to for…

Jewellerybox is my absolute go to for jewellery!! I would never shop anywhere else for such beautiful, unique pieces.
I only ever buy real gold for myself and there prices are so reasonable and the quality is amazing.

7 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality product and excellent customer service

Firstly the quality of the product. I purchased the 9ct large gold locket and it was everything I hoped it would be. Secondly I purchased it with the wrong length of chain and the staff could not have been more helpful in making the change I needed.

13 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent!!!

Excellent quality bracelet which my daughter loves. I will definitely be buying more pieces from here.

25 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

1st time buyer and definitely…

1st time buyer and definitely recommend. Bought a fingerprint ring of my late dad who passed on new year's day and came was so happy with it. Came super quick. Im able to wear it to his funeral. I've ordered a charm for my daughter and can't wait to receive it. Thanks Kelly

13 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My £800+ nightmare!! I spent over £800 - lost over £600

I spent over £800 on jewellery from JewelleryBox.co.uk, but unfortunately, a staggering 90.6% (48 out of 53 items) proved to be defective. Issues included:
* Charms detaching immediately
* Stones falling out after the first wear
* Clasps breaking instantly
I have NEVER experienced this high level of frustration from ANY company before. Despite requesting a refund, I encountered significant difficulties. Communication with customer service was inconsistent, with contradictory statements regarding the refund status. They sent my refund to a closed account and are claiming that it is successfully completed. I am still waiting for my refund as of January 2025 when I was promised it back in December 2024. Also, I have 12 emails spanning 2 years regarding refunds. If I was actually refunded, I would have 14 emails confirming refunds.
In contrast, I have successfully received 9 refunds from seven other companies for various reasons at the time of this closed account. The refund evidently bounced back to them and they are choosing to keep my money.

*JewelleryBox.co.uk clearly prioritizes profits over customer satisfaction. I strongly advise against purchasing from this company*.

Lessons Learned:
* Thoroughly research any online retailer before making a purchase.
* Read customer reviews from various sources.
* Document all purchases, communications, and any issues encountered.
* Be wary of overly low prices, as they may indicate poor quality.
Disclaimer: This review reflects my personal experience and may not be representative of all customers. However I do know that Jewellery Box flags and deletes bad reviews. This review is my third attempt.

MAY 2025 UPDATE: With regards to that ridiculous response for the benefit of other customers, I contacted my bank 3 times, they did receive the refund, then they sent it back to Jewellery Box. ALL CLOSED bank accounts do this. So of course, I received NOTHING! It's MY choice, never to use Jewellery box again, others can at their own risk, but I would NOT recommend it.

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da jewellerybox.co.uk

Thank you for taking the time to leave a review. We truly strive to ensure all customers have a positive experience and that we provide excellent customer service while resolving any issues as quickly as possible so we apologise that you are left disappointed.

After reviewing your case, we can confirm that all products returned to us have been refunded or repaired as agreed. Regarding the refund, we have verified with our payment provider, that the transaction was processed successfully. However, we understand that you have mentioned the refund has not been received. To assist us in investigating this further, as mentioned we kindly request confirmation from your bank stating that the funds have not been received. This will allow us to escalate the issue with our payment provider and work towards resolving the matter.

We also noted that your last order with us was in March 2024, and we have not had any new orders since then. If there is any confusion regarding this, please let us know so we can address it appropriately.

In regard to the issues with the charms, we provide secure fixings on our charms. Unfortunately without the requested further information on how these were attached and therefore lost, we are unable to work with you to identify the cause and find a potential solution.

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