The quality of the bike fell short of expectations, considering it was advertised as having been through extensive checks in the Approved category. Credit due for replacing the clutch (once my local d... Ver mais
Localização
Trocar localizaçãoWellington Road, West Tullos, AB12 3EW Aberdeen, Altens, GB
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Veja o que dizem as avaliações
Looking to upgrade to a new motorcycle I popped into the Dundee dealership to discuss trade in and purchase options with Jim McGouldrick (actually based out of Aberdeen but covering Dundee branch that... Ver mais
A empresa respondeu
Working with Jacky Chan was an absolute pleasure! Jacky is diligent and professional. The best part - Jacky and John Clark Team stayed in touch with me the entire time, which only made the experience... Ver mais
A empresa respondeu
I’ve purchased three BMW motorcycles from Simon at BMW Motorrad Aberdeen. I cannot recommend them enough to anyone looking for absolutely top notch service. All three purchases were problem free with... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Mecânica de Carros
- Serviço de Motorista
- Concessionária de motocicletas
- Revendedora de carros usados
Escrito pela empresa
Located on Wellington Road in West Tullos we are just a ten-minute drive from Aberdeen city centre and very close to the A90, making us easily accessible from anywhere in the east of Scotland. With state-of-the-art facilities at our dealership and service centre, bringing your BMW motorcycle to us will mean you can take advantage of our MOT testing service, pre-season checks, body repairs and maintenance work, as well as new tyre fittings. All of our expert technicians have been directly approved by BMW and we only used approved BMW parts, so you know that your motorcycle will be getting exactly what it needs. Come and visit us today to and our friendly staff will be on hand to help you. Alternatively, give us a call or submit an online enquiry form and we will get back to you with a quote as soon as we can. We look forward to seeing you soon.
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contato
Wellington Road, West Tullos, AB12 3EW, Aberdeen, Altens, Reino Unido
- 01224 335 577
4,2
Muito Bom
164 avaliações
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BMW X1 - Excellent customer service
From booking of service appointment through online check-in, service personnel were very professional and helpful. Online process easy to follow. I had a couple of issues with the car that were added to the service list and required the car service date to be pulled forward by a week, This was accommodated without any delay. The costs for the repair were communicated to me for approval, prior to work commencing. Car service was completed, car cleaned and car released to me at the time advised. New service plan activated after discussion with JC rep. Very smooth operation, timings were accurate so I didn't have to waste time waiting at any stage the process. Overall excellent customer service.
19 de março de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Greg,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Fantastic service
Fantastic service , Nick made the whole process so easy. He was welcoming and no pressure at all . Highly recommend
19 de março de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Rachel,
Many thanks for your review and feedback, which I will ensure is passed on to Nick and the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Bike Service & MOT
Received a call asking if my bike could be serviced and MOT'd a day earlier than planned. No issues from my side so the bike got picked up with the courtesy van and dropped off again the same day. Good communication and friendly staff.
14 de março de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Colin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Warranty repairs
Initially they told me there was nothing wrong with the car which later proved to be wrong, after discussing the issues a few times over the phone / email and finally they acknowledged there was faults with the car and that they would assign the job to one of their master technicians and touch they seemed to have rectified the problems now, time will tell but overall they do quite a good job on the service desk regarding communication with you considering how busy they normally are.
29 de fevereiro de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Hi Gary,
Thank you for taking the time to send in a review - I am sorry to hear that your warranty repair wasn't as seamless as it could have been, unfortunately it looks like you may have selected the wrong dealership. Your review has come through to BMW Motorrad Aberdeen and we only deal with Motorbikes - as your feedback mentions a car - I think you might have dealt with the BMW Aberdeen team? Is there any way for you to change the location on your review so that the correct team see your feedback?
Many thanks,
Kate
My motorcycle was in for a recall…
My motorcycle was in for a recall issue, ( nothing Major ) it was all done within 90 minutes or so, had a lovely latte whilst I waited for for my motorcycle and before i knew it I was getting the key handed back to me telling me that the job had been done.
6 de março de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon Wayne,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Stick with JCMG instead of 3rd party garage
We always get great help & service from John Clark.
SMS & updates on what's happening with the vehicle & sound advice too.
We foolishly had a Bosch turbo replaced at the Bosch centre - which wasn't installed properly, but John Clark fixed the issue.
22 de fevereiro de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon Bruce,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Service with ease!
Managed to fit me in for a service with 24 hours notice, slick way of dropping off car now. Lots of good communication throughout the process of servicing my car and when it was ready to pick up.
1 de março de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Friendly service and vehicle completed…
Friendly service and vehicle completed ahead of schedule
21 de fevereiro de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Greig,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Car went in for a recall
Car went in for a recall, all work was done as expected and on time. Technician carried out and vedioed a car health check, which I found very helpful in understanding the condtion of the car.
5 de fevereiro de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Mark,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great place to buy my next car.
Great experience from start to finish even the staff were great couldn't fault anything keep up the good work.
3 de fevereiro de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motorad Aberdeen unparalleled service
John Clark Motorad Aberdeen, always go above and beyond.
My bike had a recall and they came and collected my bike, did the job and delivered it back to me the following day. Superb!
7 de fevereiro de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Jason,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Service as usual
5 de fevereiro de 2024
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Stephen,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The guys were great
The guys were great. Knew what I wanted and kept me updated throughout the process.
4th bike I've bought there and I'll be back for my 5th.
30 de dezembro de 2023
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Morning Ally,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
HiR18B
Hi, nice professional service, the seller is always very helpful and can answer any questions about motorcycles. This is my 3rd motorcycle purchased in this garage.
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Called a couple of times to book a…
Called a couple of times to book a service with collection for my bike and left a message for a call back but didn't get a call back. Then booked online and call back was fairly prompt.
15 de janeiro de 2024
Poor communication and had to leave my…
Poor communication and had to leave my car in the garage for 5 days in total to get a sensor fitted not impressed at all.
21 de dezembro de 2023
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Hi Mr Ritchie,
Thank you for taking the time to provide us with feedback, unfortunately your review has come through to BMW Motorrad Aberdeen who deal solely with bikes. As you have referenced a car, we were wondering if there is an option at your end to update the location of the garage you did visit so that your review goes through to the correct team to look into?
Kind regards,
Kate
John Clark Motor Group
Bmw Recall
For me, this is very professional service. Twice my car was fine, everything was fine. The contact with me and the car report were perfect
19 de dezembro de 2023
I was told I would receive a free valet…
I was told I would receive a free valet and vehicle safety check as my car was recalled to have a new airbag fitted. I was also told it would take some time so arranged a courtesy car while the work was completed. I took time off my work to make sure I got my car to the dealership on time. On arrival I was informed it would only take twenty mins so I just waited. Car was returned with no valet or check and I had taken time off work for no reason. Not great service I'm afraid. No way of me replying or changing review to BMW Cars. Can you do this for me. Thanks
20 de dezembro de 2023
Resposta da John Clark Motor Group - BMW Motorrad Aberdeen
Hi Mr McKenzie,
Thank you for taking the time to send in a review - I am sorry to hear that you did not receive your free valet, unfortunately it looks like you may have selected the wrong dealership. Your review has come through to BMW Motorrad Aberdeen and we only deal with Motorbikes - as your feedback mentions a car - I think you might have dealt with the BMW Aberdeen team? Is there any way for you to change the location on your review so that the correct team see your feedback?
Many thanks,
Kate
John Clark Motor Group
My new 1300GS Triple Black came with…
My new 1300GS Triple Black came with all whistles and bells at a competitive monthly price. Had to get a tracker fitted to comply with insurance's demand and got it just in time for Xmas. A truly great present to myself
22 de dezembro de 2023
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