John Clark Motor Group - Dundee Audi Avaliações 

509
O TrustScore é 5 de um total de 5

4,8

King's Cross Road, DD2 3PT Dundee, Scotland, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Dundee Audi like Aberdeen Audi do really look after their customers. Thanks to Hamish at Dundee Audi for looking after us when we purchased our new AudiA3. Thanks goes to all the staff who we met and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Another fantastic experience from James at Dundee Audi, this is my second Audi purchased both sold to me by James amazing customer service again. from start to finish James was professional and helpf... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Welcomed as always, treated well, not to pushy, everything explained well. Questions answered. Overall happy with our experience. Hamish our salesman very knowledgeable. Few things we were unsure of b... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

No offer of test drive. Not shown any figures on the computer. If I had I would have notice I was being overcharged by £600. Did not see email till I got home and had to phone to get this refunded. No... Ver mais


Detalhes da empresa

  1. Concessionária
  2. Oficina de Inspeção Veicular
  3. Mecânica de Carros
  4. Serviço de Motorista
  5. Concessionária de motocicletas
  6. Revendedora de carros usados

Escrito pela empresa

Dundee Audi forms part of the very successful and popular John Clark Motor Group and our dealership is located just to the north of Dundee city centre. Situated just off the A90, on Kings Cross Road, we are easily accessible from anywhere in the east of Scotland. Visit our showroom today to explore the full range of new Audi cars and talk to our experienced staff members. They will be able to book a test drive for you and explain our wide selection of finance solutions that make owning an Audi simple and straightforward. We also have a great collection of affordable, Approved Used Audi cars, which can all be viewed at our dealership. As well as sales, we have an extensive parts and servicing centre to support you throughout your Audi ownership. To begin your Audi journey with us today, don’t hesitate to give us a call, fill out the online enquiry form or come and visit us.

John Clark Motor Group

Escrito pela empresa

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Informações de contato

  • King's Cross Road, DD2 3PT, Dundee, Scotland, Reino Unido

  • 01382 220000

4,8

Excelente

O TrustScore é 5 de um total de 5

509 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(509)

2.453 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Audi a3 sline

The experience of us buying buying our new car was faultless from start to finish we where well informed and kept up to date with what was happening the sales man was very helpful and and is a great asset to the company

28 de junho de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Simon.

Many thanks for your review and feedback, which I will ensure is passed on to the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Sales staff courteous and helpful

Sales staff courteous and helpful. Handover staff Jacky excellent and knowledgeable and had a sense of humour. Showroom pleasant environment.

25 de junho de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning.

Many thanks for your review and feedback, which I will ensure is passed on to Jacky and the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Couldn't have been better

The sales team were really friendly especially the person handling our purchase

14 de junho de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Glenis.

Many thanks for your review and feedback, which I will ensure is passed on to the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Great service all round!

Following a negative experience with another car dealership, Brett at Audi Dundee could not do enough for us. Service was excellent from start to finish and I am delighted with my new car.
Thank you!

11 de junho de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Nicole.

Many thanks for your review and feedback, which I will ensure is passed on to Brett and the management team at Audi Dundee.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Ascari Blue RS3

Great experience, Nico was a great help and managed to get me the perfect car.

2 de junho de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Ewan.

Many thanks for your review and feedback, which I will ensure is passed on to Nico and the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Alison.

Many thanks for your review and feedback, which I will ensure is passed on to Brett and the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Brett has been extremely understanding…

Brett has been extremely understanding and helpful during of the purchase of my Audi A3.

2 de junho de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Scott.

Many thanks for your review and feedback, which I will ensure is passed on to Brett and the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 1 de um total de 5 estrelas

Beware of 'Approved' Audi: Undisclosed Faults & Unresolved Promises

My experience with Dundee Audi has been nothing short of disappointing. We trusted the Audi brand when purchasing remotely while I was overseas for work, and that trust has been completely betrayed.

The car arrived with a chipped windscreen - which we later discovered was actually documented on the MOT as a repair recommendation, but never disclosed to us. Looking back at our "walk around video" provided by the dealer, it appears to have tactically avoided showing both the windscreen damage and the problematic tyre, conveniently only showing the tyres from the "good side." When confronted, Dundee Audi promised to have the windscreen inspected and repaired, yet nothing materialised.

Just 10 days into ownership, the car developed serious central locking and electrical faults, leaving us unable to take the car out in public as it would not consistently lock. On top of this, the left side charging port appeared to be unlocked and flapped open while driving - this has appeared on numerous occasions. Again, Dundee Audi made promises - they would collect the car, provide a courtesy vehicle, and repair the issues. These promises remained unfulfilled.

The problems continued to multiply. The charging ports now refuse to open. While I take responsibility for not inspecting the tyres until about 4 weeks in (my wife is a busy mother of four, and I was away for work), when I finally did examine them within 10 minutes of seeing the car, I was absolutely disgusted. The tread appears below minimum requirements and one tyre has a slash in it - another issue actually listed on a previous MOT but never addressed by the dealer.

Perhaps most telling, Audi's own Customer Service representative admitted the car "should not have left the forecourt" in this condition. We've now been forced to formally invoke our Consumer Rights to return the vehicle.

After less than 600 miles of ownership, we're dealing with multiple serious issues that should never exist in an "Approved" vehicle. The stark contrast between this experience and the excellent service we've previously received from Volvo is night and day.

Save yourself the headache and look elsewhere. An "Approved" Audi, it seems, doesn't mean what you'd expect it to.

30 de abril de 2025
Avaliação não solicitada
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good afternoon Mr Duffy,

Thank you for taking the time to leave us a review. I'm sorry to hear you are unhappy with the condition of your vehicle and the service received. This is not the level of service we strive to provide to our customers.

I have passed your comments onto our management team who will look into the matter and someone will be in touch with you shortly.

Kind regards,

Avaliado com 4 de um total de 5 estrelas
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Micheal.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

The personal approach of Gareth and the…

The personal approach of Gareth and the team was simply first class. The atmosphere in the centre is relaxed and you feel you are getting full attention and the best service.

24 de maio de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Alistair.

Many thanks for your review and feedback, which I will ensure is passed on to Gareth and the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Brett was brilliant very experienced…

Brett was brilliant very experienced nothing was any bother to him

25 de maio de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Thank you for the great feedback! We're so pleased to hear Brett looked after you so well — it's clear his experience and positive attitude made a real difference. We'll be sure to pass on your kind words. Enjoy your new car, and we hope to see you again soon!

Thank you,
Tom

Avaliado com 5 de um total de 5 estrelas

Knowledgeable

Knowledgeable, friendly and welcoming staff.

17 de maio de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Thank you for the kind words! We're delighted to hear that you found the team knowledgeable, friendly, and welcoming — it’s always our aim to create a positive and stress-free experience. We look forward to welcoming you back again soon.

Thank you,
Tom

Avaliado com 5 de um total de 5 estrelas

I did not feel pressured

I did not feel pressured, it was good to know my car had equity and the car I have chosen is wonderful such a smooth ride and fits my golf clubs no problem!
I would recommend Brett to friends and I felt I had got a decent deal and it was turned around quickly given I was starting a new job the following week from selecting the car from stock. Keep up the good work!

22 de maio de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Thank you for the fantastic review! We’re so pleased to hear that Brett made the experience relaxed and pressure-free, and that everything came together quickly — just in time for your new job. It’s great to know the car is a perfect fit (golf clubs included!), and that you felt confident in the deal. We’ll be sure to pass on your kind words to Brett. Thanks for being a valued customer — we truly appreciate your support.

Avaliado com 5 de um total de 5 estrelas
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning, Fiona.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

New car purchase

When I went in I had no idea what I was looking for, spoke to James and he found me the perfect car for my families needs and couldn't be more grateful. The whole experience has been fantastic. The most simple purchase of a car I have had so far in my motoring journey. I really appreciated how responsive to all my questions James was and he left no stone unturned throughout the whole process.
On the day of picking up the car, the conversations we had when all the paperwork was complete really did just round off what was a brilliant experience. I will be recommending all my family and friends to use this branch.

14 de maio de 2025
Avaliação não solicitada
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to James and the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Mark Dolan made us very welcome in the…

Mark Dolan made us very welcome in the showroom everytime we visited. The transaction was fuss free & any issues were dealt with promptly. Jackie from the handover team also made an invaluable contribution to the transaction helping us set up & understand the car controls,displays &other tech.

9 de maio de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Mark, Jackie, and the management team at Dundee Audi.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Avaliado com 5 de um total de 5 estrelas

Excellent and very helpful

Good, straight forward purchase. Brett was excellent arranging everything for me within a few days.

Thanks to all at Dundee Audi.

11 de maio de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Afternoon, Joyce.

Many thanks for your review and feedback, which I will ensure is passed on to Brett and the management team at Dundee Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Avaliado com 5 de um total de 5 estrelas

Great SQ5 buying experience Will be back

Great SQ5 buying experience Will be back

10 de maio de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Dundee Audi.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Avaliado com 5 de um total de 5 estrelas

Brett did all he could to get me on the…

Brett did all he could to get me on the road with my new car as soon as possible. I was kept informed through the whole process. Great service at collection where I was shown round the car in full detail.

2 de maio de 2025
logotipo da John Clark Motor Group - Dundee Audi

Resposta da John Clark Motor Group - Dundee Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Brett and the management team at Dundee Audi.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

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