Very nice sales girl who I dealt with two years ago really wasn’t looking to change my car but mentioned to Harriet the colour I fancied but didn't see any, Harriet said there was one in the corner.... Ver mais
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Localização
Trocar localizaçãoBalmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB
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Veja o que dizem as avaliações
Beth very helpful ,the only complaintI have is that there is no hand book —I am 85 and it is all very well for young people who know what they are doing with apps etc but at my age I would like a... Ver mais
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Mini Countryman - recently purchased and I have to say the sales process was handled seamlessly by Beth, extremely knowledgeable and attentive at all times (even providing Email updates after hours!).... Ver mais
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Warm welcome from all staff. Brocton, our Guide Dog puppy is made especially welcome. Pleasant spacious showroom, lots of cars on display. No pressure from the staff just helpful support if requi... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Mecânica de Carros
- Serviço de Motorista
- Concessionária de motocicletas
- Revendedora de carros usados
Escrito pela empresa
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contato
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, Reino Unido
- 01224 335555
4,8
Excelente
259 avaliações
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Harriet was a terrific help
Harriet was a terrific help during the purchase process. She answered all of my questions and on the day i collected the car, she talked me through the handover in detail.
23 de outubro de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Afternoon, Mr Smith.
Many thanks for your review and feedback, which I will ensure is passed on to Harriet and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Very disappointed
Very disappointed. The experience of purchasing a used car from John Clark Mini (Aberdeen) was not what you would expect from a so called reputable company.
Pressure sales to meet month end, required full payment to meet deadline yet anted to arrange handover of the car 4 days later. At handover we were an inconvenience as we arrived when staff were having their Burger King as a group, really welcoming after a 3 hour journey. Handover took 15 minutes & we were told that e will know more about the car than Eason selling it so she didn’t en leave the building. Just gave us. Keys & pointed to the car parked outside.perhaps keen to return to hat we had interrupted.
Not good & compared to previous experiences most definitely one of the poorest & unprofessional
1 de setembro de 2024
Avaliação não solicitada
Resposta da John Clark Motor Group - Mini Aberdeen
Hi John,
Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.
To this end, I have passed your feedback to our Management Team for review.
Kind regards,
Kate
Profits before customer safety?
Jennifer was very helpful, but I was very surprised that John Clark Aberdeen were happy to sell me a car in full knowledge that there was deep damage to a tyre sidewall extending into the canvas carcass of the tyre. I was assured that the tyre was both safe and legal, which I did not believe, and, on seeing the tyre today my local garage agreed with me.
31 de julho de 2024
Avaliação não solicitada
Resposta da John Clark Motor Group - Mini Aberdeen
Dear Neil,
Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.
To this end, I have passed your feedback to our Management Team for review.
Kind regards,
Kate
Leonie Simpson The sales person we have dealt with now…
The sales person we have dealt with now for the 3rd new mini Leonie Simpson Aberdeen Gies out her way to get things done and to look after her customers
18 de junho de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Neville,
Many thanks for your review and feedback, which I will ensure is passed on to Leonie and the management team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Pain Free Process!
My experience with Harriett at John Clark Motor Group Aberdeen could not have been better. I am about 200 miles from the dealership and Harriett was incredibly helpful, always responsive, answered all my questions and made buying my new car a great experience. I would absolutely recommend them and use them in the future.
15 de junho de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Laura,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Great Service Staff and Reception
Great Service Staff and Reception.
These ladies know how to treat customers. From start to finish they keep you updated, technically explain in simple terms the work carried out and all with a professional but friendly manner. Credit to John Clark empire.
19 de junho de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Kevin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Routine Service
Everything completed on time and in a friendly manner. The complimentary wash and vac is always a plus.
14 de junho de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Mrs Kettle,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
John Clark Mini Centre in Aberdeen are awesome…
John Clark Mini in Aberdeen are awesome and huge thank you to Lisa (Service) and Jackie (Reception)as always smiling and making you feel really welcome and as though you are their best customer. Service was top class and nice coffee too. Easy to get to and really pleasant showroom and facilities. Our go to Mini centre and wish other dealers were same 👍🏻
3 de junho de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Darren,
Many thanks for your review and feedback, which I will ensure is passed on to Lisa, Jackie and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Good communication from the service…
Good communication from the service staff, accurate assessment of the car!
20 de maio de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Mr Butler,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Very good customer services 😊👍
17 de maio de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Adrian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Excellent service from my initial call…
Excellent service from my initial call to dropping car off, updates and then collection
13 de maio de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Kenneth,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
You went above & beyond to help me get…
You went above & beyond to help me get my car fixed in time for a long road trip
Thank you
9 de maio de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Emma,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Friendly and helpful staff
Friendly and helpful staff. Cleaned my car - even though it was only in for a recall.
25 de abril de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Wendy,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Buying process nice and easy with Sales…
Buying process nice and easy with Sales .. however car needed to go back to have work completed … only comms from Manager came after we made contact, no follow up to make sure car was fine, which we found unusual as other Abdn car dealer did this. Glad to say car is all good!
28 de março de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Mini Aberdeen are the best
from booking the appointment to picking up my car afterwards the staff at John Clark Mini Aberdeen could not have been more helpful and attentive
19 de abril de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Courteous and committed Team…
My car recently had an engine diagnostic test at the Clark MINI Aberdeen Service. As an inexperienced, female vehicle owner, I was treated with the utmost professionalism, understanding, and courtesy, by everyone starting from the booking line operator through the onsite advisory team and a senior technician who took the time to explain things in person, having given a thorough check to the vehicle. I felt I was dealing with a trustworthy and committed Team. The local courtesy lift was also appreciated, thank you.
1 de abril de 2024
Avaliação não solicitada
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Paul,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The customer comes first!
Jason and the team were excellent from
start to finish. A brand new Mini bought & collected in under a week! I wouldn’t go anywhere else than John Clark 😊
14 de março de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Fluer,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Was taken promptly ,work required to be…
Was taken promptly ,work required to be done was explained to me and loan car was ready
21 de março de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
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