Very nice sales girl who I dealt with two years ago really wasn’t looking to change my car but mentioned to Harriet the colour I fancied but didn't see any, Harriet said there was one in the corner.... Ver mais
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Localização
Trocar localizaçãoBalmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB
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Veja o que dizem as avaliações
Beth very helpful ,the only complaintI have is that there is no hand book —I am 85 and it is all very well for young people who know what they are doing with apps etc but at my age I would like a... Ver mais
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Mini Countryman - recently purchased and I have to say the sales process was handled seamlessly by Beth, extremely knowledgeable and attentive at all times (even providing Email updates after hours!).... Ver mais
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Warm welcome from all staff. Brocton, our Guide Dog puppy is made especially welcome. Pleasant spacious showroom, lots of cars on display. No pressure from the staff just helpful support if requi... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Mecânica de Carros
- Serviço de Motorista
- Concessionária de motocicletas
- Revendedora de carros usados
Escrito pela empresa
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contato
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, Reino Unido
- 01224 335555
4,8
Excelente
259 avaliações
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Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
"I recently picked up my new Mini…Quelle JOIE!
I recently picked up my new Mini....this is the sixth Mini I have bought from John Clark Aberdeen....therein must lie a positive story..it certainly does ..it is people who create a most pleasant stress free experience....Thomas Higgins was patient with me...( one of the mature older generation ).., He was most knowledgeable, friendly and yet business -like in his approach, very mannerly and extremely polite ..mark out of ten? 10!
John Rose
8 de março de 2024
Avaliação não solicitada
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning John,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning James,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great service, friendly staff.
I was kept up to date on all the work required throughout the day, and they gave me a lift back to town when the car had to be kept overnight. Great service, friendly staff.
5 de fevereiro de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Afternoon Douglas,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Perfect as always !!
16 de fevereiro de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Dobbie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
My Mini Clubman SD was recalled by BMW…
My Mini Clubman SD was recalled by BMW Mini and I was very happy with the service provided by John Clark Mini in Aberdeen.
8 de janeiro de 2024
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Stuart,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
New Mini Clubman
My wife was looking for a new car and we decided to have a look at John Clark Mini. We met Harriett Bryant, who was very helpful and put us under no pressure to buy. My wife test drove a Mini and enjoyed driving it.
I have to say we got a good fair deal on our car as a trade-in for a new Mini Clubman. Can't thank the people at John Clark Mini, especially Harriet.
23 de novembro de 2023
Excellent and thorough information
I dealt with the same person who helped my wife choose her new Motability vehicle - the top of the range 2.0 litre 3-door hatch with the Premium Plus package. I wanted to get information on the PCP costs for the 1.5 litre 3-door hatch with the Premium Plus package. Jenny was excellent to deal with and I decided to go ahead with the deal
22 de novembro de 2023
Staff were very helpful and…
Staff were very helpful and professional,good job completed
17 de janeiro de 2024
The team at mini did a brilliant job
The team at mini did a brilliant job
I had no desire to buy a new car but after visiting the showroom and chatting options through I couldn’t help but treat myself to a refresh. Harriet was knowledgeable and great to work with
14 de novembro de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Claire,
Many thanks for your review and feedback, which I will ensure is passed on to Harriet the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Honestly the worst car dealership I…
Honestly the worst car dealership I ever had to deal with I was supposed to get car on 3/10 but nobody phone for over a week to say the car are getting a recall the the sales person was very rude I was phoning and the said stop phoning us for updates then on 25/11 the car came they had puf on wrong reg
4 de outubro de 2023
Avaliação não solicitada
Resposta da John Clark Motor Group - Mini Aberdeen
Hi Mike,
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. This is not the service we strive to provide and I would like to find out some more information if possible.
If you can send your full name, registration and who you were dealing with to kate.lyttle@john-clark.co.uk so that I can pass this on to our management team to review that would be much appreciate.
Kind regards,
Kate
John Clark Motor Group
Your staff were professional and…
Your staff were professional and helpful all the way very pleased
4 de setembro de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Harriet at John Clark MINi was the…
Harriet at John Clark MINi was the person helping me with all my mini queries and put together a package for me that was absolutely perfect!
At no time did I feel pressured or felt like I was dealing with a salesperson.
She was brilliant from start to finish
18 de outubro de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Julie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Nice and easy drop off and pick up of…
Nice and easy drop off and pick up of car.
26 de setembro de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Euain,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Perfect service once again.
I cannot praise Aberdeen Mini up enough. The service from first initial phone call, to face to face with the receptionist, service team, body shop team, it is always first class. This week being no exception. Special thank you to Kim and Thomas:)
8 de novembro de 2023
Avaliação não solicitada
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Trisha,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Amazing service let down by sloppiness.
The amazing service was that they found me a car last minute, as mine wasn’t fit for the road, which I really appreciated. However, the service dept didn’t reset the break fluid service check which means I have to go back and get this (admittedly minor) reset. That said, there is always the niggle at the back of your mind ‘did it get done?’ and even though they promised me that it was, you still wonder…
27 de outubro de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Dear Mr Galloway,
We are sorry to hear you were not 100% satisfied with your recent visit to MINI Aberdeen. I am glad to hear that the team were able to supply you with a car at short notice - we do always try our best to accommodate our customers and on this occasion we apologise for any inconvenience the second visit to our site caused.
I have spoken to the team and they have assured me that the reset was completed. I hope if you need any assistance in the future you don't hesitate to get in touch.
Kind regards,
Kate
Resposta da John Clark Motor Group - Mini Aberdeen
Good Afternoon Joyce,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
We bought our mini in September with…
We bought our mini in September with Harriet and she was absolutely brilliant!!! Would highly recommend her, nothing was too much trouble
6 de setembro de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Afternoon Camilla,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Collected car
Collected car, gave it a thorough inspection and completed MOT & service with no issues.
Car returned as promised on time and spotless.
17 de outubro de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Certainly do not meet or exceed expectations
The vehicle was booked in for a service and MOT. The day before we were advised that the MOT facility was out of action. They could do the service but not the MOT. We chose to reschedule everything rather than make two journeys into Aberdeen. When we eventually took the vehicle in at 0830 we were advised that it might not be finished that day. It wasn’t and had to stay in overnight. Not great at all.
4 de outubro de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Hi Lynn,
I am so sorry to hear you were not fully satisfied with your recent experience at MINI Aberdeen. This is not the standard of service we strive to provide and we would like the opportunity to try and turn your experience around.
I have passed your feedback on to our aftersales managers and one of our team will be in touch ASAP.
Kind regards,
Kate
John Clark Motor Group
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