Delivery was very slow. Item was badly packaged and damaged. Would not really recommend.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medi... Ver mais
A empresa respondeu
I ordered from Jokers Masquerade yesterday and i'm over the moon with both costumes. I ordered the couples scarecrow costumes and they are brilliantly made and comfortable and really do look the part.... Ver mais
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume desi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.
Informações de contato
1 Garrick Road, NW9 6AA, London, Reino Unido
- 014 0354 0137
- trustpilot@joke.co.uk
- www.joke.co.uk
2,2
Ruim
16 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered the space hopper costume on…
I ordered the space hopper costume on the Saturday, found out that the address it was being sent to was my old address, so emailed them right away to change it.
Never got a response!. Till Monday morning telling me it was on its way to my old address Emailed again. Still waiting on a response
Victor Ritchie
22 de agosto de 2022
Avaliação não solicitada
Resposta da Jokers' Masquerade
Hi
Thank you for your review .We can see you have been notified separately. Sorry again for the inconvenience caused .
Fraudulent company dont touch.
12 de maio de 2022
Avaliação não solicitada
Product was faulty
I ordered the Geri ginger wig and it was nothing like the picture when it arrived. It was frizzy on the roots, very sparse and there were strips of the wig that were lifting. It couldn’t be worn. I asked for a replacement but there were no more in stock so I had a full refund which I received it last week.
5 de abril de 2022
Resposta da Jokers' Masquerade
Hi
Thank you for your review .We can see a refund has been issued and you have been notified separately. Sorry again for the inconvenience caused .
Price does not reflect the poor quality.
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume design was fun and delivered on time but that the quality of particular elements was really poor for the price.
The costume also needed adjustments to fit the age advertised range (e.g. adult sized mask provided for young children, so kids could not see out of eye holes).
More than a week later my review has not been published. So take the product reviews published on their site with a pinch of salt!
Jokers have been provided with my reference number along with this review and are welcome to contact me.
Disappointing.
28 de março de 2022
Avaliação não solicitada
Resposta da Jokers' Masquerade
Hi
Thank you for your honest review please check your emails as we have emailed you .
Excellent service quick delivery and…
Excellent service quick delivery and the quality fantastic
Can’t wait to wear my costume in work tomorrow for World Book day
2 de março de 2022
Resposta da Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Quick delivery and good quality.
2 de março de 2022
Resposta da Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Prompt service on the original…
Prompt service on the original delivery. When I opened the costume it was damaged. I emailed customer services. Kelly responded and arranged the delivery of a replacement within 24 hours. Good service and would use this company again.
4 de fevereiro de 2022
Resposta da Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Order came quickly and decent quality…
Order came quickly and decent quality materials used!
19 de janeiro de 2022
Resposta da Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Suit is for a hen party and nice fit
19 de janeiro de 2022
Resposta da Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items
Kind regards,
Customer Service
Very fast delivery
Very fast delivery, no problems at all , will definitely order again .
16 de janeiro de 2022
Resposta da Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Super fast delivery
Super fast delivery, excellent customer service. Product was perfect sizing.
14 de janeiro de 2022
Resposta da Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Resposta da Jokers' Masquerade
Thank you for your feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
To say I'm disappointed would be an…
It was order number JK41605.....To say I'm disappointed would be an understatement. The fried egg costume cost me £28 and I honestly wouldn't have paid more than £5 for it. Rubbish quality, looked nothing like the image. Shabb
30 de dezembro de 2021
Avaliação não solicitada
Resposta da Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email your order number so we can investigate further
Totally let down
26 de dezembro de 2021
Resposta da Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email further information so we can investigate further we have emailed you directly also.
Joke
Joke. Think I just made a recipe for recent delivery
24 de dezembro de 2021
Avaliação não solicitada
Resposta da Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email your order number so we can investigate further
Brilliant service and cracking Cracker
13 de dezembro de 2021
Resposta da Jokers' Masquerade
Hi
Thank you for your great feedback.
We are happy that you are pleased with our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Resposta da Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
excellent wig needed for fancy dress
excellent wig needed for fancy dress. Actually better than I had expected for the price. Very satisfied with everything, delivery and product.
9 de dezembro de 2021
Resposta da Jokers' Masquerade
Hi
Thank you for your great feedback.
We are happy that you are pleased with your items and our service.
Kind regards,
Customer Service
Resposta da Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Poor quality
Poor quality. Nothing like the photo. Feathers everywhere. Would not recommend.
8 de dezembro de 2021
Resposta da Jokers' Masquerade
Hello
Thank you for your honest review
We have emailed you directly to rectify this.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.