Delivery was very slow. Item was badly packaged and damaged. Would not really recommend.
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Veja o que dizem as avaliações
Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medi... Ver mais
A empresa respondeu
I ordered from Jokers Masquerade yesterday and i'm over the moon with both costumes. I ordered the couples scarecrow costumes and they are brilliantly made and comfortable and really do look the part.... Ver mais
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume desi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.
Informações de contato
1 Garrick Road, NW9 6AA, London, Reino Unido
- 014 0354 0137
- trustpilot@joke.co.uk
- www.joke.co.uk
2,2
Ruim
16 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fabulous service doubled up with a…
Fabulous service doubled up with a quality product
7 de dezembro de 2021
Resposta da Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Excellent service and product
Super easy to order, delivered within 48 hours and the costume was top class. The description on the website was spot on and the pictures clearly detailed the quality, style and colours.
Lots of really positive feedback about how good the costume was too.
Would 100% recommend.
6 de dezembro de 2021
Resposta da Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Resposta da Jokers' Masquerade
Thank you for your amzing feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Quick delivery
Quick delivery, two days! Suit is of a great quality. Should turn a few festive eyes! Great stuff.
2 de dezembro de 2021
Resposta da Jokers' Masquerade
Thank you for your lovely feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Excellent service
2 de dezembro de 2021
Resposta da Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Santa Paws
Very happy with my purchase.(My dog,not so much!!).He wore it well at the Christmas lights turn on. Service as usual was excellent and I have no hesitation in recommending this company.
1 de dezembro de 2021
Resposta da Jokers' Masquerade
Thank you for your amazing feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
Don’t let reviews scare you
I bought an outfit before I read the reviews and became very worried. But although the outfit was absolutely fine just wrong size I returned it and had my refund back in my account within 2 weeks even with the halloween rush.
Annoying that I had to pay postage to return and lost my delivery fee but better than losing the full amount
4 de novembro de 2021
Avaliação não solicitada
Resposta da Jokers' Masquerade
Thank you for your honest feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
I ordered the cousin IT costume and…
I ordered the cousin IT costume and it’s hilarious, everyone loved it, great service from this place too.
2 de novembro de 2021
Resposta da Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
You cancelled my order two days before…
You cancelled my order two days before party sorry no 5 stars hear
2 de novembro de 2021
Resposta da Jokers' Masquerade
Hi
Thank you for your honest review on Trust pilot.
We are so sorry your order was cancelled due to out of stock.
We can see a full refund was issued
Sorry for the inconvenience caused
Costume good quality and arrived in…
Costume good quality and arrived in time for Halloween. Would use website again.
1 de novembro de 2021
Resposta da Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards,
Resposta da Jokers' Masquerade
Thank you for your amazing feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards,
Fast delivery and a great costume.
Fast delivery and a great costume.
Money well spent !
1 de novembro de 2021
Resposta da Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards,
Resposta da Jokers' Masquerade
Thank you for your great feedback. We are happy that you are pleased with your items and our service.
Costume was bigger than expected but…
Costume was bigger than expected but glad as it will hopefully do him next year too thank you 😊
1 de novembro de 2021
Resposta da Jokers' Masquerade
Thank you for your great feedback. We are happy that you are pleased with your items and our service.
Fantastic quick service
1 de novembro de 2021
Resposta da Jokers' Masquerade
Thank you for your amazing feedback. We are happy that you are pleased with your items and our service
Brilliant service all round !
Came in time and was just what we wanted. Brilliant service
1 de novembro de 2021
Resposta da Jokers' Masquerade
Thank you for your great feedback. We are happy that you are pleased with your items and our service
Pricey for a poor quality item.
1 de novembro de 2021
Resposta da Jokers' Masquerade
Thank you for your feedback. We are really sorry to hear that about your experience . please check your inbox as we have emailed you directly. Apologies for any inconvenience caused . Kind regards, Customer Service
this company's poor customer is sadly no Joke!
Joke is what this company's customer
service is. I would give a zero star
if I could!
Purchased a product and advised of a 48 hour guaranteed delivery - which is why I bought the overpriced product with postage costs being one half of the product costs.
Ony after it hadnt been delivered was I told - no deliveries via Royal Mail over the weekend!.
It was "tracked" and even though the item was small enough to go through the letter box it remained in the sorting office instead of on me at Sunday's parade 🥲
Now these clowns want the item sent back at my expense and will only refund the item costs - NOT the postal costs which would both ways are way more than the item's value.
DO NOT GIVE these tricksters your custom! 0/10
25 de outubro de 2021
Avaliação não solicitada
Resposta da Jokers' Masquerade
Thank you for your feedback. We are really sorry to hear that about your experience . please check your inbox as we have emailed you directly. Apologies for any inconvenience caused . Kind regards, Customer Service
Absolutely disgusting customer service
Absolutely disgusting customer service
I received my costume and tried it on it was to small so I put it straight back in the packaging and returned it.
I got told that my refund had been declined as the costume had been worn, rip off merchants
20 de outubro de 2021
Avaliação não solicitada
Resposta da Jokers' Masquerade
Thank you for your feedback. We are really sorry to hear that about your experience . please check your inbox as we have emailed you directly. Apologies for any inconvenience caused . Kind regards, Customer Service
love it 😀 so real the costumes
5 de outubro de 2021
Resposta da Jokers' Masquerade
Thank you for your 5-star feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards,
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