Jokers' Masquerade Avaliações 

15.526
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Delivery was very slow. Item was badly packaged and damaged. Would not really recommend.

Avaliado com 1 de um total de 5 estrelas

Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered from Jokers Masquerade yesterday and i'm over the moon with both costumes. I ordered the couples scarecrow costumes and they are brilliantly made and comfortable and really do look the part.... Ver mais

Avaliado com 2 de um total de 5 estrelas

Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume desi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Fantasias
  2. Loja de artigos para festas

Escrito pela empresa

Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

16 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(15.526)

5 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Perfect for my needs

Item arrived and was exactly as described. Turned up well in time for planned party.
I'd definitely use again based on my positive experience.

17 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 4 de um total de 5 estrelas

The clothes fit as I'd hoped for

The clothes fit as I'd hoped for. The trousers are elasticated, but that's to be expected for a fancy dress outfit. The value for money isn't amazing, but could be far worse.

16 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 4-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

The first suit I ordered was to small…

The first suit I ordered was to small although the size order was what I normally wear. The second suit was the next size up and fitted well and I had no complaints.
The product was packaged well and arrived within 2 day which I was impressed with.
One or 2 neighbours has see the suit and said how well it fitted.

16 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

The item arrived as per promise

The item arrived as per promise, and it looked like as advertised. Thank you.

16 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

Very easy purchase of a Star Wars…

Very easy purchase of a Star Wars themed suit. Suit is great and fits nicely for my frame. Trousers are smaller that advertised but fit me fine. Postage was quick and cheap. Many thanks.

13 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

Red wig for The Red Witch in GOT.

The wig is just the right shade of red and very luxurious ! Love it! Will be perfect for my costume of The Red Witch from GOT.

13 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 1 de um total de 5 estrelas

The costume I ordered was a Dr Evil in…

The costume I ordered was a Dr Evil in size XL. Was it XL? Was it heck! I got the top on before realising there was a size problem and unfortunately the only way I could get out of it was with scissors! Ruined! Amazon came to the rescue with their identical XL and guess what, it fitted fine. So not only did I pay a slight delivery premium, had I been able to return it I'd still have to pay return delivery and all because I believe someone put a standard size in an XL package. In two minds about seeking a refund via my credit card provider for goods that weren't as described. I haven't contacted the company concerned because frankly I don't trust them to deal with what is actually a complaint. Nevermind.

12 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

We have a process for faulty items which includes free returns labels, which is why we must be notified of any issues so we can rectify this for you. This is made clear on our website.

Kind Regards
Customer Service

Avaliado com 5 de um total de 5 estrelas

The item was such good quality

The item was such good quality, much better than I’ve had off other fancy dress sites and for such a reasonable price as well. Good sizing and size guides available. Item arrived super quickly as well!
Deffo will use the site for future costumes

11 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 4 de um total de 5 estrelas

JOKERS! Brilliant!

The outfit arrived in good condition, service was fast and professional. I was really happy to see a fancy dress website which offered PLUS SIZE outfits, so many other websites failed to do so. So thank you again!

11 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 4-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

Costume was of decent quality

Costume was of decent quality, a good fit & looked good, esp with the extra items, boot covers, belt, cape.
Very pleased with it.
Also the service was very good, with the item arriving in the time expected.

10 de agosto de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 1 de um total de 5 estrelas

Put an order in on Thursday paid 7.99…

Put an order in on Thursday paid 7.99 for next day delivery,

event is today Sunday and it still has not arrived.sent an e-mail regarding the issue.still no reply. having spent 75 pound which is wasted now. I can say I am not best pleased.

11 de julho de 2021
Avaliação não solicitada
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi



Thank you for your feedback.



We are really sorry to hear that about your experience



Please provide your order number so we can investigate further

Avaliado com 1 de um total de 5 estrelas

Jokers removed my original review

Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medicine… company did not deliver my purchase due to an "incorrect address" then told me they would refund me next week once goods were returned. Then i had an email saying it will take upto 30 days to get a refund as they were unsure when the item would be returned by the royal mail. I contacted them and the response was I needed to be "patient".

Absolute joke

30 de junho de 2021
Avaliação não solicitada
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi



Thank you for your feedback.



We are really sorry to hear that about your experience



Please email your order number so we can investigate further

Avaliado com 5 de um total de 5 estrelas

Excellent product

Excellent product, fast delivery and really happy with the quality of the bunny costume I ordered. It was really affordable too so I was shocked how good the product was. It made our Easter and many other children’s Easter and lifted their spirits. Thank you.

5 de abril de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

Always deliver on time and with…

Always deliver on time and with excellent customer 2

3 de abril de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

Great outfits good laugh

3 de abril de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

Easter bunny outfit looked amazing…

Easter bunny outfit looked amazing everything included

2 de abril de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

Absolutely love this site and love my…

Absolutely love this site and love my deluxe Easter bunny... the kids at school will love it

1 de abril de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

The item has been chosen for an event…

The item has been chosen for an event which we hope to take place in May. The theme is to be the most outrageous. This will definately take some beating. It looked really good when I tried it on.

24 de março de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, arrived very quickly.

24 de março de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

Avaliado com 5 de um total de 5 estrelas

My daughter loves her new Anna dress…

My daughter loves her new Anna dress great price great service

22 de março de 2021
logotipo da Jokers' Masquerade

Resposta da Jokers' Masquerade

Hi

Thank you for your 5-star feedback.

We are happy that you are pleased with your items and our service.

We look forward to your next purchase with us.

Kind regards,

Customer Service

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