Jollibee Avaliações 

The order speed is quite low, service still ok, the foods are nice but some are not fresh. I think they can improve the customer services and the food freshness, overall are middle, keep going up!

If only there was a half a star that was deserving! They can’t and won’t control the crowd or how people are managed, man handled, groped and despite being to their attention you get blanket stares as if they are doing ME a favour! Unkind, inhumane and uncaring would be an understatement ! Just go to the Leicester sq outlet between 1330-3!! Pathetic pathetic pathetic

Ordered food from whitechapel liverpool jollibees 3/10/26 at 8.10pm food for takeout they made the food to eat in then had to remind about the nuggets then gave me drinks without the pineapple juice kept checking the receipt of order bwt 3 times packed the order from eat in just into the bag i was dissatisfied with the whole experience staff service and order just to find out when got home missing item no peach mango pie what a let down spent over £30 for this service wouldn't recommend tried to contact numerous times through there complaints on site and email still nothing resolved even today.

I visited Jollibee Glasgow on 6 October with my family, travelling from Dundee because I had previously had a very good experience with Jollibee. Unfortunately, this visit was extremely disappointing and has completely changed my opinion of the restaurant.

Before placing my order, I specifically told the staff that I wanted freshly cooked, hot chicken and that I was happy to wait 30–40 minutes if necessary. I was assured that I would receive freshly cooked chicken.

I placed an order worth £32.98, but only around five minutes later I was told that my order was ready. When I checked the food, the chicken was not freshly cooked and was cold. I immediately returned it and again explained that I was happy to wait for fresh chicken.

The manager, Nikhil, then became argumentative. He insisted that the chicken was fresh and explained that they would first need to sell the existing chicken before preparing another batch. When I said I was willing to wait 30–40 minutes, he said he could not tell me how long I would have to wait. I found his manner very rude and inappropriate, especially in front of my family.

As I was no longer comfortable with the situation, I requested a refund and explained that I did not want to purchase the food anymore. Initially, I was told that a refund could not be provided. After I insisted, the refund was eventually processed, but the £32.98 has still not appeared in my account.

What was supposed to be a nice family trip from Dundee to Glasgow to enjoy a meal turned into a very unpleasant experience. My son was particularly upset by what happened and did not eat anything afterwards.

I have previously been a happy Jollibee customer, but unfortunately this experience has left me extremely disappointed with both the food quality and the customer service at this branch.

Based on this experience, I will not be returning to Jollibee Glasgow. Jollibee has unfortunately lost a loyal customer.

Ridiculously long wait; I’ve had beautiful food, in a proper restaurant, delivered faster. All was lukewarm, and the chips inedible. Shoulda gone to… anywhere else! Plus the constant bing bong as orders were shouted out! I actually wanted to leave within 5 minutes and ***** the cost!

They try be same as McDonald or KFC but they not serving coffee.... unacceptable, no more Joliebee.....

Really like the food at Jollibee and the quality far exceeds it's competitors. The issue I have with the UK Jollibee are the branches are far too small for the amount of customers using the branches for example Reading & Leicester Square. When you compare YouTube videos of branches say in America which are huge but seem to be empty, then the UK ones which are tiny and packed there is something clearly going wrong. This I believe is one of the reasons for so many customers complain about how long it takes to receive food, because the kitchens are tiny & crammed full of staff.

Reading branch only has 3 terminals to order, last week it was 6 deep thats 10 minutes wasted and a further 20-25 minutes for the food to arrive.

So Jollibee in future when choosing new restaurants you need bigger buildings and for the remaining ones which are far too small, further investment to improve operations and re-designs.

Have been twice in the last 2 weeks, to Cardiff and Leicester Square.
Chicken is...ok... staff are overworked and rude. Both times they've charged me for fries, but neither time have the fries been put into the bag. Both stores were super busy, but each time I've queued up and chased the fries error, I've been told no.
There is no way of contacting customer services to complain.
Long story short, you will be charged for more food than they provide, and they won't attempt to help you in any way

Went to Cardiff Jollybees. Everything was great. It was packed so the tables were a little dirty but I'm not expecting the underpaid staff to clean every table the millisecond a customer leaves so it's understandable. My food was good. Nothing too fancy but if you're expecting Gordan Ramsey level food at a Jollybees you're not gonna find it lol. It's good for what it is. Much more flavorfull than your average fast food place. Would be five stars if not for the fact you have to have a reciet to use the toilets since it is locked with a code. I understand wanting only paying customers to use your facilities but it makes it impossible to use them when the receipt printers are out of ink and you have no way to prove to staff that you're a paying customer. Other than that, staff are nice, food is decent, environment is nice, decor is nice, and it's just a vibe in general. I always go there every time I'm in Cardiff. Especially banging before going to a consert.

JOLLIBEE LEEDS
I was disappointed by the comment made by a staff member named Rosario (date of Visit August 2, 2026 ) after we placed our order. She asked if all three of us were together and then remarked, “Is this the only order and there are 3 of you?”

We had already finished our meal and were simply ordering takeaway for another family member. It was inappropriate to make assumptions about our order, and the comment came across as rude and unprofessional.

Customers should be treated with respect and without judgment. I hope this feedback helps ensure that staff are more mindful of how they speak to customers in the future, as comments like this can negatively affect the overall dining experience.

A shame (Leicester Square Branch).
Had been frequently visiting and found the staff to be very kind, friendly and pleasant.
Sadly my recent experience was not. Used the payment machine to select, order and pay. However after paying no receipt or order number came out. Did speak with the cashier but they could not find my order. Thought I might not have been charged so proceeded to go to a different machine to make the same purchase 4 minutes later. This time I received a receipt and order number.
two days later I checked my credit card account only to find that Jolllibee Leicester Square had indeed charged me twice (£27x2). I tried to contact them by telephone and through their website to explain the situation and requested to be refunded the double charge only to be ignored.
Not the money but the principle and the disrespect as to what happened and to be ignored. Never be returning.
Please be aware of the device machines to place your order.

We travelled from Worthing to London (Leicester Square) because we already know and enjoy your food, and the food itself was great as expected.
Unfortunately, our takeaway order was missing two items worth around £10. I contacted customer service by email and was asked to provide my bank details for the refund, which I sent promptly. However, after providing the requested information, I have not received any response or update regarding the refund.
While the food was excellent, the customer service experience was disappointing. The missing items were one issue, but the lack of communication after I provided the necessary details has been particularly frustrating.
I would appreciate an update on the refund and hope this matter can be resolved soon.

We went to the Leicester Square restaurant. Now I'm used to Jolliebee in the Philippines and its also spot on. But seriously Jolliebee you should be ashamed of your UK restaurants. Not only is the wait time too long but when the food finally come out my Chicken Burger was cold, loaded fries were cold and even the gravy was barely warm. It's seriously under staffed. If you want to showcase the Philippines you're doing a bad job! This is the second bad experience at the restaurant and won't be going back anymore.

Visited cardiff jollibee today with friends and was so disgusted, the service was appalling, the tables were disgusting no where to sit that was clean, no serviettes, the food tasted stale and warmed up in the microwave slightly as it was cold, we had 35 chips in our loaded chips that were also cold the gravy had no date on it and tasted not normal and was cold. I went to the toilets to clean up after food and that was an other level. I've seen a pigs pit cleaner and smelling better the soap was even water. This place needs to be shut down spent £58 for leftover food.

Visited Jollibee Leicester Square on the 18/02/26 , first time visiting and will be my last !! From ordering to waiting for food and was told there order system was not updating so made no difference when you ordered as it was pot luck when you got your food ! I stood there packed in like a sardine for over 30 minutes and was looking at my order on a tray for 20 minutes , one minute it had 2 medium fries sat on there next minute they had flown off onto someone else’s order !! If the chicken still had legs I am sure it would have made a run for the exit . When I did get my food it was cold due to being left waiting for it’s disappearing sides of fries , I thought I was seeing a magic show in the west end of now you see them now you don’t ! Just don’t bother with Jolliebee as this bee is not very Jollie

Went to Jollibee Leicester Square today, and I was so disappointed with the service I received, my order was incomplete, so I had to go back to the counter twice. The waiting time for food was not acceptable and toilets were disgusting.

good food, recommend the plain rice or loaded fries

Took more than three hours to deliver my order eventually just eat cancel my order, this is in Jollibee Newcastle branch and my birthday was ruined!!! I didn't even get any compensation and the staff were so rude to me when I tried calling and asking what happened to my order said to me ask just eat!!!

In jollibee in Nottingham on 26/11//25 I placed a simple order , there should have need no problem with it , but the memer of staff kept asking me questions anout it , that would have been okay , but I could not understand a word she was saying , so I just said yes to everything , I got the food and eat it , but it was too much like hard work to make my self understood , I will not go in again .

Pinoy style, masarap at mura