Jones Homes UK Avaliações 

416
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From my first visit and meeting Karen, I knew that Jones Homes was a decent Company and the house's were built to a very good standard. Karen was very helpful and informative..we wish her all the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From first seeing the house, deciding to buy it and to moving in nothing was too much trouble. Communication was always uplifting especially when we were selling our old house and were finding thing... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

We have had a really poor experience with Jones Homes customer service after moving into our property. They have refused to carry out repair work to our house on more than one occasion despite this be... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer service team are fantastic. On the few occasions we have been unfortunate to require remedial work done, Ben M who has attended the property has been great. He is an friendly and polit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Construtor
  2. Desenvolvimento Habitacional
  3. Desenvolvedora de imóveis

Informação fornecida por fontes externas variadas

Jones Homes has an enviable reputation for building new homes in desirable locations throughout the North West, Lancashire, Yorkshire and the South East. Locations Include Wilmslow, Bolton, Macclesfield, Rotherham, Preston, Blackpool, Kent.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

416 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(416)

71 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Dan has been very considerate with…

Dan has been very considerate with working in the house with our newborn, he has gone above and beyond with his work and done so in a professional manner.

28 de maio de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Mr Bonett for your feedback and for taking the time to share your experience with us! Dan will be delighted with your kind words.

On behalf of us all, we wish you many happy years with your Jones home.

Avaliado com 4 de um total de 5 estrelas

A warm welcome given by Jones homes…

A warm welcome given by Jones homes with flowers and champagne. The home had been cleaned and hoovered ready for my furniture. Little touches including hand soap and towels on the downstairs bathroom, just showed how the small touches made it a stress free day. Thank you Junes homes
de

15 de maio de 2024
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Resposta da Jones Homes UK

Thank you for your feedback and for taking the time to share your experience with us!
On behalf of us all, we wish you many happy years with your Jones home.

Avaliado com 5 de um total de 5 estrelas

We moved into our beautiful new home 4…

We moved into our beautiful new home 4 weeks ago. There have been a few snagging points as to be expected with a new build property, but everything has either been dealt with or is in hand. Carl the site manager at the Bolsover site has been brilliant and very professional in every way. Nothing is too much trouble for him to make sure we are happy with everything. We would highly recommend Jones Homes to anyone looking to purchase a quality new build home.

24 de maio de 2024
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Resposta da Jones Homes UK

Thank you Elaine for your kind words! Carl and the team at Bolsover will be delighted.
On behalf of us all, we wish you many happy years with your Jones home.

Avaliado com 5 de um total de 5 estrelas

5* Customer Service

Thank you to everyone on the Sunfield estate in Wilmslow for making moving into our new home such a positive experience. Everyone we have come into contact with, from builders we have passed on the road to contractors coming into the house, have been so polite. There is building works to the front and back of our house but we have never been affected by this, thanks to the professionalism of everyone on site. Everyone who has come to the house to resolve any snags has come on time and have been very respectful of a sleeping baby too! Special thanks to Julie, Phil and Charlie for all their hard work thus far; we really are very grateful

24 de maio de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you very much for taking the time to leave a wonderful 5* review of the support you have received from the full team at Sunfield.

Please know that your kind words and compliments have been passed on.

Wishing you and your family many happy years in your new home.

Thank you and all the best,
Jones Home North West

Avaliado com 5 de um total de 5 estrelas

A special thank you to Julie!

A special thank you to Julie Roberts at Sunfield. Throughout the process of securing our plot, Julie was beyond helpful and exceeded our expectations. She made the entire process smooth and supported me and my partner every step of the way! She is extremely knowledgeable, friendly and would always keep us updated/put us at ease. We highly recommend her services and we wish her success in her future endeavors.

17 de maio de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Sara for taking the time to leave a wonderful 5* review of your reservation experience with us and the support you received from Julie.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Home North West

Avaliado com 5 de um total de 5 estrelas

Excellent builder, I would highly recommend!

Great team who couldn't do enough for us throughout our moving process. The houses are beautiful and the after care once moved in is excellent. I would highly recommend buying a Jones home. We absolutely love our new home !

18 de maio de 2024
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Resposta da Jones Homes UK

Thank you Miss Pledger for your kind words. We are thrilled to hear of your enjoyable journey to owning your new Jones home. The team at Gateford Park will be delighted to hear your feedback.

Kind regards,

Jones Homes Yorkshire.

Avaliado com 5 de um total de 5 estrelas

Moved into new build in Teasel Green

Absolutely fantastic customer care from both the Sales advisor (Janette A.) and the site manager Billy L. (Site manager). Janette was very helpful and patient with us by walking us through all the extras and choices for selecting materials for our new home. She was great at communicating the progress of the build with us and any additional information Jones Homes required as part of the buying process. Billy has been great at addressing any additional issues with the house after moving in (of which they were all minor and very quickly fixed). All in all very positive experience.

15 de maio de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Miguel for your 5* review and for taking the time to share your experience with us! Janette and Billy will be delighted.
On behalf of us all, we wish you many happy years in your new Jones home.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Special thanks to Gateford Lynn

Special thanks to Gateford Lynn, David and Graham
Provide good service with following up and looking for their final items to finish up soon.

2 de maio de 2024
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Resposta da Jones Homes UK

Thank you Mr Lam for your 5* review and kind words! The team at Gateford Park will be delighted to hear your feedback.
On behalf of us all, we wish you many happy years in your new Jones home.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Stratton- jones homes

Julie Roberts on the Sunfield site has been helping us recently with alot of decisions. She has been so helpful and has gone above and beyond for us. Thank you so much x

3 de maio de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Sophie for taking the time to leave a wonderful 5* review of the support you have received from Julie on our Sunfield development.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Home North West

Avaliado com 5 de um total de 5 estrelas

Sales team and site team all very…

Sales team and site team all very helpful and made whole experience of buying and moving easy

5 de abril de 2024
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Resposta da Jones Homes UK

Thank you Fiona, for your feedback and for taking the time to share your experience with us!
On behalf of us all, we wish you many happy years in your new Jones home.

Avaliado com 5 de um total de 5 estrelas

We’ve had an amazing experience and so…

We’ve had an amazing experience and so much support from Denise over our move to a Jones’s home. We never thought it would happen and we visited the site every weekend and nothing was too much trouble for her. She is very knowledgable and a lovely person, we are very happy to be finally in our home.
Alison and Gary

30 de abril de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you very much for your review. We are delighted to welcome you to Moorfield Park. We will ensure your thanks are passed on to Denise personally.

Avaliado com 5 de um total de 5 estrelas

Dan Hunt helped sort out some snags at…

Dan Hunt helped sort out some snags at our new build and did a brilliant job. Professional, friendly, and clearly takes great pride in his work.

I'd feel secure in knowing Dan was at hand to deal with any future snags we might have.

26 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Chris for your kind words! Dan will be delighted to hear your feedback.

On behalf of us all, we wish you many happy years with your Jones home.

Avaliado com 5 de um total de 5 estrelas

Family firm

Janette and Billy were so friendly and helpful and the whole experience benefited from that.could not have wished for more Janette went above and beyond.
Good family firm well built houses not thrown up like some companies.

30 de abril de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Carol for your feedback and for taking the time to share your experience with us! We will ensure your comments are relayed to the team.
On behalf of us all, we wish you many happy years with your Jones home.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Sales staff - wonderful


During the soft launch, we visited the show homes and were taken care of by Julie. Afterward, we visited the homes several times and finally secured our plot. Throughout the entire process, Julie was a tremendous help, supporting us every step of the way and ensuring my happiness throughout. She went above and beyond, and nothing was too much for her. Julie truly exceeded all expectations.

I have recommended family and friends who are moving to visit Julie and Sunfields as the purchase process was super smooth and stress-free.

19 de janeiro de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Jade for taking the time to leave a glowing 5* review of your reservation experience with us and the support you received from Julie.

It's nice to hear you have been recommending our Sunfield development to your friends and family. I'm sure Julie would be more than happy and accommodating to help them find their new dream home.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Home North West

Avaliado com 5 de um total de 5 estrelas

A Thank You for Exceptional Service and Support

I just wanted to say a big thank you to Denise Wilson for all her help with this purchase at Moorfield Park. I really appreciate the quality customer service, friendliness of the staff, good site construction and technical service, brand reputation, security and beauty of the chosen location, aesthetically pleasing houses, and Jones Homes` corporate approach. Thanks again!

22 de abril de 2024
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Resposta da Jones Homes UK

Thank you for your 5* review Mr Pertev. We are thrilled to hear of your enjoyable journey to owning your new Jones home. We wish you many years of happiness in your new home and will most certainly ensure we pass on your thanks to Denise.

Avaliado com 5 de um total de 5 estrelas

Superb customer service by Julie Roberts

We have had couple of visits to the sales offices of Sunfield Wilmslow and what a pleasure it was to be hosted by Julie Robert! Not only she is thorough with her job but has exceptional customer centricity. She listened to me and provided options which would work for our family the best and went out of the way to assure that she and Jones Homes would do everything they can to make it easy for us. Employees like Julie is hard to find and Jones Homes are lucky to have her lead this exceptional development. Looking forward to collaborate with her in future and wish her all the best for her future endeavours.

4 de maio de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Ankur for taking the time to leave such a glowing 5* review of your experience with Julie at our Sunfield, Wilmslow development. It's great to hear how your needs were being met and options provided for you and your family.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Home North West

Avaliado com 5 de um total de 5 estrelas

Thank you to everyone at Gateford Park

Thank you to everyone at Gateford Park! We had an amazing experience from start to finish. David & Lynn were really helpful throughout and since moving in Graham, has been very attentive and sorted our issues (all minor) very quickly, making the transition into our new home very easy. Would 100% purchase again!

2 de maio de 2024
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Resposta da Jones Homes UK

Thank you Kesiah for your kind words and 5* review! David, Lynn and Grahame will be delighted. On behalf of all at Jones Homes, we wish you many happy years in your new home.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Just want to say a massive thank you to…

Just want to say a massive thank you to the amazing Julie Roberts at Jones Homes. After a long 4 month process I have finally reserved my property. Julie has been incredibly helpful & attentive throughout the whole process, nothing has been too much for her. I definately wouldn’t have done it without her. Thank you Julie for all your support. Clare ☺️

3 de maio de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Clare for taking the time to leave a wonderful 5* review of your reservation experience with us and the support your received from Julie.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Home North West

Avaliado com 5 de um total de 5 estrelas

5 stars to Customer Care Employee Chris Denny

I’m writing this review about Chris Denny who is part of the Customer Care team. We had numerous problems with our house from cracks all over the place to gaps that shouldn’t have been there. Chris was the miracle man who basically sorted everything out. What an asset he is to Jones Homes. Over the past 3 years we have seen numerous different customer care employees. Some were completely incompetent some were just lazy and some were all talk and useless at the job. However Jones homes absolutely found a diamond when Chris Denny walked through their door. Total professional who turns his hand at so many different jobs. He managed to help sort out all of our issues. He has just finished doing some redecorating, he is tidy discreet and ultra polite. I’ve been working from home this week and I hardly noticed he was here. I wish Jones Homes had found him 3 years ago as we have had some horrors here but I’m glad they have finally employed a really excellent worker. Thank you so much! Just to be clear this 5 star review is totally for Chris Denny and the work that he has done in our house.

A quick word about one of the directors Terry Brown. Terry has been very fair with us and did his best to sort out all our issues some of which have been very challenging fingers crossed everything is finally fixed 🤞

1 de maio de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Roderick for your kind words! Chris will be delighted.
On behalf of us all, we wish you many more happy years with your Jones home.

Avaliado com 5 de um total de 5 estrelas

Mike Barrett is a credit to Jones…

Mike Barrett is a credit to Jones Homes! He went the extra mile to make sure our shower was out of service for the shortest time possible ….
He cleaned up after himself and his workmanship excellent…
Thank you Mike!!!

26 de abril de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Mrs Cahill for taking the time to leave a glowing 5* review of the service you received and experience with Mike.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Home North West

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