Jonic Avaliações 

135
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Gail writing here. Mike doesn't knit! I contacted Customer Services while we were away as our fitted sheet, purchased at the same time as our topper, did not seem quite big enough and so wouldn't tuc... Ver mais

Avaliado com 5 de um total de 5 estrelas

We dropped into the showroom and met Megan who ran through the options. We were finding our three year old foam mattress uncomfortable and decided on a Jonic 2000 spring mattress. Spoke to Andrew who... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We purchased a two year old caravan with fixed single beds. The mattresses were awful, sagging uncomfortable and impossible to get a decent night’s sleep. After research we opted for Jonic and ordered... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant. Ordered 16th April, delivered 1st May. Delivered 2 weeks earlier than stated timeframe. Two custom sized shallow (16cm) pocket sprung mattresses for our motorhome. The second order I’ve pl... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante
  2. Loja de colchões
  3. Loja de produtos para trailers
  4. Loja de Roupas de Cama

Escrito pela empresa

At Jonic, we believe getting a good night's sleep on holiday is just as important as the holiday itself. For almost 20 years we have been handcrafting custom-made bedding, mattresses, and toppers for caravans and motorhomes. Our product line is designed to give you ultimate comfort so you can live life to the fullest. We take great pride in every aspect of our work, from our outstanding customer service to the craftsmanship of our skilled team, which is why we back our entire range with a 5-year guarantee.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

135 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(135)

10 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Happy customer

Very helpful and friendly. Good clear instructions on how to measure the mattress. Fabulous nights sleep super comfy.

19 de maio de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Fabulous customer personal service

Fabulous customer personal service. Quote/price/service/delivery outstanding. We had fitted sheets and mattress protectors made for our Carthago motorhome and LOVE them. Would highly recommend.

16 de maio de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Super service

Super service. Very helpful advice over the phone. The fitted sheets and mattress protector arrived on time and were excellent quality and fit.

20 de abril de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Excellent products and perfectly made

Excellent product. The topper and fitted sheets were made to a supplied template and they are perfect. Very helpful and personable service. Totally recommended!

16 de março de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Just fantastic!

Fantastic customer service from start to finish. Our fitted sheets and matress protectors arrived beautifully packed and are of excellent quality..well worth the price as we can see they will last forever! 100% recommend Jonic to everyone 5*

24 de abril de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Avaliado com 5 de um total de 5 estrelas

We used Jonic 10 years ago and used them again!

We used Jonic 10 years ago to make the sheets for our Autosleeper Gloucester which we were very happy with and they are still going strong as our daughter now has our Autosleeper and is using them. We have used Jonic again to make a spare set of sheets and mattress protectors for our new Carthago chic
e-line. Jonic were extremely knowledgeable, helpful and professional as always. Carthago altered the size of the beds for the 2023 model and Jonic were aware of this and asked us for precise measurements. The bedding arrived in time for our trip to Italy, as we were promised. Would highly recommend using Jonic!

12 de abril de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Jonic…highly recommended

I’d used Jonic before in my previous motorhome. It was a Swift Kontiki that would have not changed in quite a few years. My new one is a Frankia Platin. They’ve recently altered the size and shape of the rear bed. Jonic were aware of it and asked for measurements. The bedding arrived when expected and fitted perfectly.
Would recommend them. Ricey

21 de abril de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish…

Excellent service from start to finish and wow so speedy!! This is the second time I have used Jonic and I cannot fault this company. So patient and explained everything every step of the way. Big shout out to Charlotte, she's a star. 😊

14 de abril de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Replacement Mattress Bailey Unicorn

After deciding, rather last minute, that I wanted to replace the mattress in my caravan, I found Jonic on Google, I gave them a call and spoke to Charlotte, she was so helpful, I had lots of questions and she answered them straight away, I decided on the ‘London’ mattress for a Bailey Unicorn caravan. Used it for the first time Easter weekend (it fitted perfectly btw) and I’m so impressed with how comfy it is, it’s excellent quality and I’d recommend Jonic to anyone wanting to replace their mattress. Thanks everyone!

4 de abril de 2023
Avaliação não solicitada
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Resposta da Jonic

Hi Karen,

Thank you for your lovely words! We are really pleased you're happy with our products and our service!

Customer service is really important to us and we aim to be friendly and as knowledgeable as possible! 😁

Hope you are enjoying your new mattress!

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Excellent company to deal with

Excellent company to deal with, personal, friendly and an excellent product that arrived in good time. Would thoroughly recommend them to all.

6 de abril de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Judith,

Thank you for your lovely review! ⭐⭐⭐⭐⭐

I'm glad to hear you are happy with our products and service. Custom service is very important to us. 😁

Hope you have lots of lovely trips planned for the Summer!

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Highly recommend Jonic

From ordering my Island caravan mattress protector to receiving it within 6 days I was kept informed all the way through the process from ordering to who the carrier was so I could track my delivery. I especially appreciated the email which was sent only 2 days after ordering to say that they hadn't forgotten my order, it was then dispatched the next day. The protector arrived very well wrapped and in it's own zipable bag, which can be reused to store my product through the winter if necessary. The product feels lovely quality but I havn't put it on the bed yet. I will order again and can highly recommend this family business. Thank you
Update- fits my island bed perfectly 👍

3 de abril de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Sheila,

Thank you for your review! 🤩

We really appreciate you taking the time to give us feedback. The zippy bags are relatively new and are very handy!

Hopefully you have lots of holidays planned in your Compass. 😁

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Perfect fit

Great communication about my order and when it arrived, so pleased . I have never seen such a well fitting mattress protector!. Great quality and fit. Well done to the team , highly recommended

28 de março de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much for taking the time to leave us a lovely review! 🤩

We are so pleased to hear you are happy with the mattress protector, both in fit and in quality. 😁

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Great company.

Great company.. we have used them twice now, once with our motorhome and again recently with our caravan.

Excellent customer service and really good mattress. Delivered quickly and the quality of the mattress is as before.. Excellent

Thanks for making things really easy and again you gave exceeded expectations

17 de março de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hey Kevin,

Thank you so much, we really appreciate you taking the time to leave us a review! 🤩

We hope you have lots of holidays planned to make the most of your new mattress! 😁

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Quality mattress protector

Well worth the short wait to receive our order. The mattress protector fits perfectly and is of great quality. Not had chance to use it in earnest yet but I am certain it will give years of great service and do the job intended- thanks team for a great product.

18 de março de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Phill,

Thank you for your lovely review! 🤩

We are really happy to hear you are pleased with the quality of the bedding! The fitted bedding really does make all the difference.

Hope you have lots of trips away planned in your Chausson! 😁

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, cannot recommend them highly enough. I was worried that living in Scotland we would not get the order in time, but I needn't have worried. Superb.

14 de março de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Denise,

Thank you for taking the time to leave us a review! 🤩

We're so pleased we were able to get the bedding to you in time. The shaped island bedding really does make all the difference.

Happy holidaying in your Adria! 😁

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Excellent company, Have used this company twice now

Have used them twice now. 💯 guarantee them! Fantastic service, fully committed customer satisfaction and the communication from start to finish is brilliant.

8 de março de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Joanne,

Thank you for your lovely review!

We are so pleased you are happy with our service and we really appreciate you letting us know. 😁

Hopefully you have lots of trips away planned in your Buccaneer!

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Memory foam topper

Excellent service, this is the second time i have used Jonic and can't rate them enough. keep up the good work.

10 de março de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Steve,

Thank you for taking the time to leave us a 5 star review and for your loyal custom! 🤩

We hope to be of help in the future, in the meantime we hope you have lots of lovely holidays in your Bailey. 😁

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Absolutely overjoyed

I recently ordered summer and winter duvets and 2 sets of bed linen plus a mattress protector in 100% cotton. Website was very easy to navigate.I even received a courtesy call to check on the particular mattress in my caravan. Linen arrived 3 days later, beautifully packaged and outstanding quality. We picked our brand new caravan up on Saturday 4th March and duly fitted the linen but discovered the mattress was a one piece with folding bolster whereas the fitted sheet was for a mattress with separate bolster. Annoyed with myself for ordering the wrong thing I rang Jonic on Monday to admit my mistake and order the correct sheets. The customer service I received was of the highest quality, and the lady I spoke to said “no problem, we’ll get a set made and dispatched immediately and gave me a 10% thank you discount. A few minutes later, another lady ( the lady who rang initially to confirm the mattress type ) rang and said it was a mistake made at factory, that a refund would be made straight away and the correct sheets would be made and sent out post haste. True to her word, the refund was indeed immediate and the new sheets arrived Wednesday evening. Jonic are without a shadow of a doubt the most professional company I have ever dealt with. Exemplary customer service that other companies would do well to follow. I would recommend Jonic to anyone looking for custom bedding. We’ll done to Nicky and her fantastic team.

9 de março de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Martyn,

Thank you for taking the time to leave us another 5 star review! 😁

We always treat our customers how we wish to be treated, it's really important to us. If there's been a mistake on our part we will hold our hands up and rectify the problem.

Hope you have lots of lovely holidays in your Elddis caravan and we can be of help in the future! 😁

Best Whishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service very happy with my order. Will definitely use them again.

20 de fevereiro de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Thomas,

Thank you so much for leaving us a review!

We're really pleased to hear you're happy with our customer service and your bedding. 😁😁

Best Wishes
Charlotte & The Jonic Team x

Avaliado com 5 de um total de 5 estrelas

Bought this product for new caravan

Bought this product for new caravan. Website easy to navigate and quick delivery. Mattress cover well packaged and looks very good quality.

28 de fevereiro de 2023
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Julie,

Thank you for taking the time to leave us a great review!

We're pleased you found the ordering process easy. 😁

Happy holidaying in your lovely Bailey van!

Best Wishes
Charlotte & The Jonic Team

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