JOSEPH Avaliações 981

I'm giving one star because they hold and use your data despite requests not to, so against your wishes , putting you at risk of hacking.
Its already happened to me from another well known fashion store.
Under Data Protection, if you request them not to retain it and they do, then that is illegal.
As to the clothes they have become more and more mediocre, dreadful cuts, poor quality fabrics,depressing unflattering colour palettes with none of the vision style or wearability of its founder, Joseph.
Its now just cynical assembly line styling to please the shareholders

Very easy way to contact the company and have answer.

Exceptional assistance. Thank you!

I needed to return an item and in my small town, there was no DHL courier service available. Joseph uses DHL so could not make the return arrangements for me. I returned the package via another courier and received an immediate refund of the shipping cost. Jess was fantastic; very responsive, cheerful and polite and went the extra mile to make sure that my experience was positive.

Super quick feedback - very much appreciated!

I received excellent care; the problem was followed up and resolved very quickly. I highly recommend Joseph.
Christopher who took care of me was professional and efficient.

Absolutely swift response and incredible support by Jess

High quality fashion, finishing level and customer care

JOSEPH’s customer care reflects the same sophistication as their collections — polished, responsive and impeccably managed.

I bought a beautiful dress to wear for a formal occasion. Advertised as “elegant” which indeed it is until you wear it. Don’t buy the Sandy crepe dress unless you plan to only stand in it. It creases quickly and badly (front and back) even if you sit even briefly. Don’t wear anything over it or God forbid put on a seat belt ! Joseph accept that the fabric creases easily but still think it’s fit for purpose for a dress that is supposed to be elegant. It is clearly not a casual garment but Joseph refuse to accept that it is therefore a formal one. To their customer service “elegance” equates to looking nothing short of dishevelled. Lessons learned - buying from a supposedly reputable brand is meaningless, as is how much you spend with them. Don’t assume they have thought about the wearability or functionality of their clothing. I’m a long standing customer but that’s the end of my custom with them.

Have been waiting for my order for 2 weeks now , have sent 3 emails, no response, called on Wednesday to be told it hadn’t left the warehouse and they would call the warehouse then call and email me to say what was happening with my order - I’m still waiting for a response
Very disappointing customer service, shall now let my credit card company sort it out

I was given a 20% off on-line or in-store. I’d been looking at an Ivory cashmere jumper for a while. Not sure on sizing I decided to do their on-line survey. It asked things like age and weight in lbs and height in ins etc. I was rudely informed they didn’t have clothing for my profile. Well I’m 66 years old, 5ft 2ins tall, I’m a size 12 with average proportions. So what is the problem? I found the whole experience offensive. I’m sticking to Max Mara who have suited me for years.

Not only do I love the quality of the clothes, their customer service was fantastic. I ordered one blazer which simply wasn't right for me and the material was too thin. The whole returns process was easy and customer support team was very prompt in answering any questions.

Great clothes with high quality, fast delivery and super great client services. I ordered from them and bought in shop since 5 years, never been disappointed !

My order still hasn't arrived but we have paid in full. Pls call m eon 07780600290

I was so impressed by the phenomenal Customer Care led by Jess. I am delighted with the dress I bought and was even more delighted with the delivery and wonderful service. I cannot recommend this highly enough!

Great Customer Service

Great delivery and great communication with the customer service

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