Very helpful staff they don't grab you as soon ad you walk through the door which is a big plus for me. Kevin our salesman made very good and made buying a sofa a very pleasant experience. No long wa... Ver mais
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Veja o que dizem as avaliações
Incredible experience with JJ. From start to finish...the most professional companies I have met. Outstanding customer service with top products at bargain prices to boot. Special praise to the deli... Ver mais
I was a little remiss on my review of joseph james and i apologise fir missing out the most important person who was kevin who actually took us through the process of buying our 2 lovely sofas which w... Ver mais
I’m always dubious when ordering online as obviously you can’t see/feel the item/material. After exchanging some messages with the very helpful staff, I decided to risk purchasing the sofa! It... Ver mais
Detalhes da empresa
Escrito pela empresa
We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders. This stock is sorted, quality checked, photographed and uploaded to our website. As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas. The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.
Informações de contato
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Respondeu a 23% das avaliações negativas
Normalmente responde dentro de 24 horas
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Sarah was so helpful helping me to…
Sarah was so helpful helping me to choose a sofa , I was very indecisive and her professional approach really helped me to choose my dream sofa 😊
Gary and Laura were absolutely amazing
Gary and Laura were absolutely amazing, very friendly and extremely helpful!
Definitely will be recommending Thankyou very much
Excellent from start to finish
Excellent from start to finish. Fantastic staff and company, a rarity in this day and age…
Great service after I bought a suite…
Great service after I bought a suite last year another sofa in the same colour and make came up for sale Joseph James let me know and I’m now enjoying another new sofa
Good service from Adam
Sofa was damaged and when I asked for a…
Sofa was damaged and when I asked for a refund the woman I spoke to was rude and kept putting off giving me a refund telling lies saying she issued it on the 5th of may but she was lying eventually I spoke to a nice lady who worked for customer service and she said she stood over who ever the other person was and watched her transfer my refund I finally got it a week ago
Quality cannot be relied on
Chairs delivered, but had a number of minor faults, seemed to be made up of the odds and ends left over. One was marked (but not badly), the underside of one had been repaired, one foot was wrong, one wrong (too long) screw was fitted which was obvious once sat on, some washers missing. I've been able to fix these, but the claims of high quality control are not true in my experience. Offered me £25 back (on £500 order) which I declined. I would recommend viewing the products before buying, don't rely on their assurances.
Sarah was very helpful
Sarah was very helpful, letting my grandma take her time and offering many options and even recommending her the matteress brand she had been with years.
Great service
I bought a sofa from here and they were great. They stored it until I got the keys to my house and arranged delivery quickly once I had them. The delivery guys were really helpful and friendly. Would definitely buy from here again!
Fantastic service from start to finish…
Fantastic service from start to finish all dept, product amazing, highly recommend
Great new sofa
Professional services and delivered on time I would have no problem buying from them again
Great product but a couple of scratches…
Great product but a couple of scratches on the legs of the table. Not perfect but close😊
Gary was great from start to finish so…
Gary was great from start to finish so helpfully and polite and tendered for our every need highly reccomend
David lyon
Maybe the best customer service I’ve…
Maybe the best customer service I’ve ever had?
I went to furniture village, found the table we want, and by luck stumbled upon Joseph James, who had the exact table in stock. The photos looked different to what I had seen in person, so within the hour they sent me pictures and videos.
After a helpful WhatsApp chat, I ordered. The service after that is also top notch. Fast delivery, a full video for quality control BEFORE sending.
Cannot fault it, this will be my go to for furniture for a long time. I’ve recommended to tonnes of people already.
Brilliant service
Khan was very helpful and helped us decide between several different good sofas with good knowledge of which sofa would offer us what we needed
EXCELLENT CUSTOMER SERVICE
Beautiful large showroom - we went on a monday morning and had the showroom almost to ourselves. The staff left us to have a good look around before asking if we needed help. We chose our sofa - and found some dining chairs to add to our order. We later added a new table by telephone and all were delivered on time by polite and helpful staff. We really appreciated the messages keeping us informed about our order. Brilliant service all round!
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