Journeys Avaliações 

Worst company ever! I went into a local store and they didn’t have my size so I agreed for the shoes to be shipped to my home. Days later I check the tracking number and it shows that they were delivered … to a completely different address in a different state! The CSRs are very nonchalant about the inconvenience, they pawned it off on FedEx saying they had a glitch and they lost “hundreds of our orders”.The first CSR didn’t even do anything about it. The emails give you the option to text or chat for support only so they can tell you “we can’t do it through text or chat. Please call.” Waste of time. I called days later and that CSR put in a replacement order without my authorization and became upset when I asked for a refund. Here I am 2 weeks later without shoes or my refund. Oh- and they wanted to send me a paper check via mail and if I wanted it to a card it had to be a CREDIT card, not a debit card from the bank otherwise it would reject the refund. Ridiculous. And skip the generic “we are so sorry to hear about your experience” reply because your whole customer service system is a joke.

This store is horrible at replacing items they have sent incorrectly. Because of their ridiculous policy I will not be getting the item I wanted on time. I will never be ordering anything from this store ever again. If I could give this review 0 stars I would.

This is the worst ever online shopping experience I had. I would rate negative stars if I could. I don’t even know how this shoe company still exists! Defective shoes and unbelievably cumbersome return/refund process. The sole purpose of having a customer service team is to create problems for customers. I spent $20 to ship the defective shoes back and they insisted not receiving them. Do not waste your time and money on this store!

If i could rate it a zero i 1000% would. Ordered a pair of shoes on 8/12 and was charged immediately and went to check my email for the past 3 days (it is now 8/15) and i wasn’t sent a tracking number or even as much as a confirmation email to let me know what i ordered. woke up this morning to my account being charged an additional 60 dollars and now i’m in the negatives and i honestly don’t know how i’m gonna eat for the next few nights. I want to cancel my order now but it’s past customer service hours and looking at these reviews does not give me hope that it’ll be resolved. so unprofessional and all of the replies from the company are the same texts copy and pasted. Trash company and if I don’t get a refund Im throwing hands

I ordered a pair of sandals on 8/4, it is now 8/11. Chatted with an online rep (Judah G) for the details of the delay, and was told he sent a request to basically, wait. Since i said that does not help me, he kurtly ended the chat.
I opened another online chat (Sean N) requesting my order to be canceled and a refund issued. He said it cannot be canceled. The order is "processing" (well, yeah for 7 days now...) and even though it has not shipped, no shipping label was created, no tracking number generated, he convicted that he could not cancel the order. He reiterated several times that i would need to wait to receive my item and basically return it on my dime. Perhaps HE could not cancel it, but i'm sure his suprerior could. The inability to act, performing unethical business practices, and illogical dishonest methods detriment to customers in every possible way calls for a complete system reform. The rep Sean N was more sincere than Judah G, but also kurtly ended the chat on me. Well, i guess that's all they CAN do? They could raise the issue to a superior that CAN cancel the order, call the direct store to halt and cancel it, or perhaps do a few clicks on their computer... but instead, they choose to drive consumers to animosity. Cultivating rancor (in both reps and consumers alike) will inevitably cause disaster.

Customer service was having a party in the back ground when I called bc my acct had been charged twice and I was told there was nothing I could do about it and it will take 3-5 business days to be refunded I’m never shopping there again. Buyer beware!

I ordered online a pair of the saylor moon vans that my daughter been wanting. I went to order from the vans website but out of stock so I found the at journeys. Now I bought some shoes there like 2 years ago and was great costumer service etc.but online I would never! I got email saying package shipped but no tracking just said label created waited 2 weeks almost nothing. After I spoke with someone and was told my package was lost and they opening up a claims and it will take 12 businesss days to hear back from them by email! I said no, i just want a refund at this point...was told couldn't give me a refund until after the claim was done.Well claims was done and then told me they were sending a new pair out to me I said I didnt want a other pair sent to me I want a refund told me they couldn't give. refund bc it was already processing to be ship. still 3 weeks later no shoes, no refund and keep getting the run around! I will never buy from them again!

Saturday (09/07/2022) My girlfriend and her 2 kids,( I have to mention that they are latinos) entered the store located at surgaloaf mall in GA, there was 5 sales rep. ( all 5 african-.americans) behind the counter chatting among themselves, no one Acknowledged her presence nor attempted to help her. She made nothing of it, attributing the behavior to the anti social nature of youth nowadays, then a black lady entered the store, to her surprise, one of the representative immediately sprintered from behind the counter to greet her and offer to help, making my girl feel like she was invisible to them because she not african-american. Even the kids noticed the behavior and ask their mom, why they did not offer the help them and treated that black lady quite different from them......needless to say my girlfriend walked out of the store and went shopping somewhere else, where all shoppers are treated equally.

Ordered Sunday received on Tuesday fast fast service. Order was perfect

If I could rate less than 1, I would. Don't order from here unless you happen to live near a journeys store because if things don't work out for you, you'll be paying the shipping cost to send it back. My shoes cost a total of $55.49 CAD and standard shipping will be about $35 CAD... I'll get my refund back but after spending that much to send them, I'll really only have gotten 19 bucks back. And they know this. I've talked to them and they literally do not care one small tiny little bit. They don't fit. I know my sizing in converse, so I got my size and they're too big. But their policy is "Not my problem. Ship back or don't. Whatever" what a disgusting policy. Reminding me I have a whole year to return them when I live in a province that doesn't have a journeys is frustrating because it doesn't change anything. Customer service is terrible, and their return policy is terrible. Just avoid ordering unless you live close to a store. But the fact that they don't even care about their customers, I just wouldn't even bother supporting them at all.

Absolutely horrible customer service it’s been three weeks since I ordered from there still haven’t received my order. They just tell me to deal with the shipper. FedEx tells me the contact the seller. This is so annoying I will not recommend them or will order there again myself! By the time your order arrives seasons have changed and it’s no longer needed 😅

Order kids floral vans, received a pair of new balance shoes. Contacted Journey and they were of no help asking me to return the shoes first before fixing the error. They dinally offer to set up fed-ex pick up to my surprise they are going to charge me to return the iteam they sent by accident . Total dissapointment, they dont offer any type of solution even after i stated i work 2 jobs.

I took my 10 year old grandson to journeys to look for a pair of shoes he picked out a pair that was 59 dollars and so I told him he could get them the lady goes in the back to get them and comes out carrying 3 boxes of different shoes for him to look at also now I get the whole upsale game you play but you should ask the parent or grandparent first! So she shows my grandson the different shoes and he picks out a different pair that she brought out so we go to the register and these shoes are 110 dollars!!!!! For a 10 year olds shoes needless to say I was totally caught off guard and embarrassed and upset that this lady tricked me but not wanted to upset my grandson I got the shoes ! So that’s okay you definitely got one over on me this time but never Ever again I will definitely be shopping elsewhere!!!

I know for facts, that I will NEVER EVER shop from this store again. They have the worse unrealistic return policy. Today I went to Town center in Boca, FL, to return 3 pairs of sneakers I bought for my daughters. One of them had a little bit of dirt on it. My daughter wore them once at home and realized they were too tight. I couldn’t completely clean up that area. Because of that they refused to take the shoes back from me. This is not the first time. They always give you hard time to return their shoes. No other stores and brand in US has this strict policy. Shame on them. I will NEVER EVER buy shoes from journey again. Disgusting …

After a wk of waiting on my shoes they suddenly cancel my order saying they didn't have the items! Both pair of shoes they all of a sudden had neither pair?? That's bs and so is how they run it there

It is now a new year and I still have not heard back about my order since Dec 24th very unprofessional and does not help their customers keep getting the run around about my missing 150$ shoes I called fedex they claimed delivered which it was not and told journey I never received and filed my claim no response and they told me still investigating no your not you just don’t care so I will take my money elsewhere

Recibi mis zapatos en perfectas condiciones, y a tiempo. Soy de boston.

This HORRIBLE tri County store REFUSED to replace a wrong shoe that their more than ignorant worker chose. I needed 8 in woman's for MY DAUGHTER who now doesn't have her CHRISTMAS shoes, why? Because Journeys employee gave me 1 size 8 in women's and 1 size 8 in men's, then REFUSED to fix it unless, get this, I PAY AN ADDITIONAL $5 ... For what? Oh because the price went up JUST TODAY smfh. I ALREADY OWNED THE DAM SHOES WHY SHOULD I HAVE TO PAY AGAIN????? And when I called Customer Service who assured me a Supervisor would call me back within 15 minutes has now not reached out and it's been 2 hrs.
THANK YOU for taking a Christmas Gift from a child because you hire incompetent workers....
Be PROUD of yourselves....

Never received my order but filed a claim with both Fedex and Journey with both pretty much saying oh well it said delivered to u on the 6th of Dec but I never got anything in my possession so the 7th was when I called it all in but here we are the 28th and journey told me i will not receive product or a refund because it was delivered to my address the 6th per Fedex tracking so I will not be a customer any longer because they showed they could care less about someone being out of 86$ on shoes that never came into their possession

Entire purchasing process was terrible. Charged twice for shoes and they claim 7-10 business days to return. Why would you charge me once the shoes are delivered if you already charged me when I placed my order? Customer service unknowledgeable and overall unhelpful. Will not be purchasing from them againand will be telling everyone I know to do the same