Journeys Avaliações 

Terrible customer service. Sent me two different sized shoes and expected me to pay $7.99 to ship them back if I didn't email them pictures to prove it. They didn't bother to send me pictures when they shipped the incorrect product to me. They state "it's our return policy" and apparently they are willing to lose customers over their ridiculous policy.

Daughter made a mistake and used old her address. Customer service refused to change the address or cancel the order. Would rate them at zero of I could.

This company is keeping m sogyny and the P atriarchy crashing us out
The G Busters Crocs drop was avail in Men's or Size 9 and up ladies sizes
Who ever their buyer is, is missing a market
The Crocs were adorable and who doesn't love Ghostbusters Sad I could not buy them

Customer service was not helpful when shoes were labeled wrong and sent back to store by FedEx. I waited for a month and have at least 10 emails back and forth without help. Store who received shoes back would not resend my shoes and could not get through to customer service over the phone. Was a nightmare and will never shop with this company again.

Had a terrible experience with this company ordering a pair of shoes. Placed an order that then showed the shoes would be delivered 3 days later. A week goes by and they haven’t left their warehouse. After multiple calls and messages to customer service a rep told me they’d do a re-order and have my shoes over night delivered. 5 days later and still no shoes. Would avoid this company at all costs. Customer service and their warehouse is terrible.

Annoying emails with no content or ability to UNSUBSCRIBE. This company's emails are a nuisance!!

Tiara went above and beyond meeting my needs. My shoes weren’t in size at the store, she made sure to ensure me she could order them and they come in as fast as possible! Once they came in, she made sure everything was correct and got me everything I needed to go with them.

Shipped fast, shoes came in good condition, arrived on time. No problems. I love getting shoes from here. Sometimes the sales can be huge so watch out for them. I think people with very specific problems like to just come on here to give a negative review instead of finding ways to solve them so it makes them look bad. I saw someone mention the employees putting their dirty shoes on benches?? This is supposed to be a review for the website. If you have a specific branch problem then take it up with corporate. They cant help you here

Horrible experience today in journeys kids in Springfield Pa. Two girls at the register did not acknowledge us when we walked in. As we looked at shoes, they stood behind register and stared the whole time. When I asked for a size, I had to yell up the register. When she got the sizes, she proceeded to put them up on the counter and wait for me to come get them, instead of brining them to where I was sitting. Very odd behavior. Will not be coming back to this location

I went to the Journeys at Tanger Outlet in Glendale, Az.
Their customer service was excellent.
Friendly, efficient, and helpful.

They sent me a wrong pair of shoes. I never had that kind of experience in my probably over 100 online shoes purchases. I still have not received the correct pair yet, after I have gone through all the troubles of returning the wrong pair and chatting with customer services again and again. I ask for compensation. They only give me $10 for future purchase. Would I buy from this store again. Obviously no!

I purchased a pair of Ugg boots for my niece for Christmas and needed to return them since her grandparents bought her the same pair I finally got around to trying to return them to the store with the receipt the same box I never even opened the pair of shoes because my sister ended up telling me that her grandparents bought her the same boots so never even tried to give them to her the damn pricetags were even STILL on the bottom stapled because they'd been the last pair in that size so they let me buy the damn display!! When I went to go return them since I have no use for a youth size 6 Ugg boots the lady tried telling me that they weren't from their store! I was so confused I didn't even know what to say at first! I honestly thought she was messing with me at first. she asked me if I got them online I said no I got them right here from your store the receipt is right there she refused to take back the shoes I don't need and recommended instead that I try selling them online somewhere! I know that the economy is difficult for everybody right now but I can't afford to take a huge loss on these shoes!!! I KNOW where I bought them! I got the (LITERAL RECEIPT TO PROVE IT!!!!!) This is the WORST customer service experience I have ever received! Buy from zappos or something instead! At least they won't be rude as shit and refuse to take back shoes bought from their store.

i had a return at the adult store in Concords mills and i wanted to speak to the manager. The Co Manager was very rude. my husband needed a size down. i waited 16 mins for the manager to come in. she reeked of marijuana and was very unprofessional… never again!!! i’ll keep mr money. She also gave me some bogus cooperate number that no one answered. Take my advice. Shop Elsewhere!

Maybe I just got lucky.
I ordered Doc Martens in size 7 for Women.
They arrived 4 days after the order was placed.
It's been the Boots that I ordered in the right size and brand new.
No complications at all.

If I could give less than one star, I would.
I placed an order on March 14. One of the items was back ordered, and I wasn’t advised of that…
Anyway, one pair gets delivered, I checked back and was told the back ordered item would ship by March 31. Great. Except it never shipped. I contacted then again, was told they don’t have an eta on the back ordered shoes, so I requested a refund. I was told the charge would “fall off” in 3-5 days. It’s been 2 weeks. I have reached out to them countless times, haven’t gotten any response. POOR CUSTOMER SERVICE and they’ve stolen $125 from me.

Do not order from Journeys.

I would rate 0 if I could. I’m taking this to small claims court!! This is ridiculous.
This company is a SCAM. From the multiple comments, it’s clear this happens often, and I feel so stupid for not having looked it up before buying, just to save 10 bucks on a pair of Timberland boots.

I got my order around February 20. The size was too small for me. As soon as I put the boots on, I realized they couldn’t be used and asked to return them. I did. ONE MONTH AFTER MY ITEM WAS RETURNED, after I had to send MULTIPLE MESSAGES TO REMIND THEM ABOUT MY REFUND, they told me they couldn’t refund my money because the item was damaged. THERE IS NO WAY IT WAS DAMAGED. I haven’t even used it.
I’m sure they don’t even know which item is mine—they might have even lost it themselves. That could explain why it took so long; it’s like they’re not keeping track of their items. Or worse—and this is also possible—since the item was in perfect condition, they just decided not to refund my money and keep the item themselves. With this terrible customer service and these reviews, I guess they have to scam hard to stay afloat.

I asked for proof that my item was damaged, and of course, they couldn’t provide any.

I’m posting this review on as many platforms as I can. If they manage to resolve my issue, I will update all of them with a 5-star rating. But I already know they won’t. If you don’t see my 5-star rating here, it means they failed.

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I wanted to provide you with an update: After numerous problems, calls, and emails, when I initiated the process to take them to small claims court, they finally refunded my money.

I would recommend purchasing shoes anywhere but journeys. I purchased a pair of shoes online that appeared to be used. I contacted customer service and was told that I would have to ship them back since the store wouldn’t take them back in that condition However, journeys refused to ship my replacement until they had a tracking number for the pair I had returned. To make things worse, I was told I would have to wait up to two weeks for journeys to ship out my order, which I was surprised you would think they would want to expedite an order due to their mistake. It has been one week since I received an email saying my order would be shipped in one to two business days and have heard no communication. I will be canceling my order and hoping I actually get refunded what I paid

HORRIBLE SCAMMY COMPANY!!!!! I order a pair of shoes that were way bigger than described, returned them immediately in brand new condition of course, and I never got refunded. They refused to do it claiming they never received them, then after pressing them they saw they did indeed receive them and that I need to wait up to TWO MONTHS for the refund to process. Two months went by, no refund. I reach back out and they told me I'll need to call them, to which I did multiple times and never got a call back. Finally two weeks ago I received an email from them saying my return has been process and to wait ten days. Well, it's been over two weeks and STILL no refund. Both afterpay and my bank say to reach out to the merchant (Journey's) but Journey's claims both afterpay and my bank are liars, and that they sent the refund. Long story short- they kept my brand new shoes I returned AND my money. Horrible thieving company. I used to wonder how they've survived bankruptcy over the years and now I feel I've found my answer- from STEALING FROM PEOPLE. BUYER BEWARE! I've reported them to everywhere I can. Let me know when all of you are doing a collective lawsuit for your stolen refunds because I'm in!

Ordered online, the order did not arrive on time , paid for 3-5 business day shipping , contacted theor customer service to be told that the boots are in some store across the county waiting to be sent ( a week after I received an e-mail that the booths are shipped )
If I have not contaced them , most likely they would never knew the boots are still waiting to be picked up for delivery. Asked ot cancell the order as it is arrivibng way after the date I need it, customer service just apologied and that was all. No action , no service.
Update: the “text” customer service representative was able to issue me refund ( hopefully posted with in 2 weeks)