Journeys Avaliações 

Fui a journey de lancaster a comprar un spray pa limpiar tennis y las 3 que estaban mirandonos de arriba abajo que feo eso lo que dan son ganas de irse justo lo que hice

I requested cancellation of my order a few hours after I placed it and they waited until the shoes already shipped so that i couldn't get my money back

Bought A Pair of Mens UGG Boots Last Friday Feb. 21st and was told they would be here in 3 to 5 Business Days from that date. Then got an Email On Monday Evening saying my boots would be here Tuesday and didn’t get delivered. Got another Email yesterday at 9:20 saying My package was running “a little behind”
Due to carrier Delays and was estimated to be Delivered Today Friday Feb. 28th
When it Showed up in Independence Ky at Their FedEx Location at 2:18 pm today and won’t be here until tomorrow.
Journey’s is the Worst Website I’ve ever dealt with for trying to get shoes delivered on time not to mention the FedEx delivery dates and times changed so much I didn’t know when my package would arrive.
Dissatisfied with both parties and won’t be ordering anything from Journey’s website again just as FedEx needs to get their delivery and package times handled.
Wasted 8 days of My Time
Do not recommend either company.
UPS is Better!

My daughter ordered a pair of converse for my granddaughter with my card. They said my card didn’t pass the verification….but proceeded to hold the funds X 2 Two charges for nothing!!!
It’s been 7 days now and are still holding my money. We have reordered from the converse website and already received the shoes while Journeys over here still holding my money. I have contacted corporate but they are no help either. DO NOT EVEN ATTEMPT TO ORDER FROM THIS PLACE

Took them over a month to process my return, when their website states 2-4 weeks. I wanted a replacement for the pair of shoes I got and after waiting that long and contacting them 3 times, they said “oh nvm, you’re not eligible for a replacement because you picked up your order in store (?), we will refund you instead.” Got an email now saying that they’re not refunding me the full amount, and deducted $7.99 for shipping my returned item. Still waiting for my refund to hit my account and might honestly just take them to small claims court. This is ridiculous.

I only received 1 of 2 pairs/boxes of shoes I ordered for Christmas for my daughter. When I called in December they said they would have to investigate and wouldn't have an answer for a few weeks. I never heard back, so I reached out again. The FedEx proof of delivery photo was clear that there was only one box of shoes in the shipping bag. It took me three chats for them to reluctantly refund me for the one box of shoes that was not delivered. They said they were doing it as a one-time courtesy, like they were doing me a favor and immediately ended the chat.

Wrong item sent! Long wait times when calling for customer service (There once was a time when I waited for a representative for so long that my call dropped)! They made me go out of my way to drop off the incorrect item they sent me to a FedEx location before they would send me the correct item. The shipping label they sent me took quite a while to get here. I have never been so disappointed in a company. I will NEVER purchase from journeys.com again! TERRIBLE! HORRIBLE! No good!

Ordered new shoes and received clearly used shoes. The return policy for this company is terrible my shoes already arrived late then was told by text message ( which is how they communicate ) that I would receive my new return. Customer service sucks they don’t want to help. Can’t return the POS shoes in the store. My time stamps will show the delivery time at 12:24 and I opened my door and seen them opened them and called customer service at 12:50. Been shopping at journeys for 15 years for my children and I! Never again and I’m going to make sure I remind people of the poor job they did.

I bought all grandchildren boots. For my baby girl I used Google pay which gave old address even though I put in address to be shipped to. I called customer service and was kept on line for 30 minutes and was told this situation has to be investigated until Dec. 27. No email as of yet. I call, wait so long. Wait for call back. So now I'm out of my money. Poor service. They would rather lose a customer. I can't go to shopping anymore due to my illness.

Ordered my daughter boots on 12/10. showed my order shipped on 12/12. Tracking info wasn't added. Finally called on 12/23. Was told they would not ship me new boots or refund my money for 3-5 business days. Said i would be contacted on 12/30. Surprising nobody contacted me. Reached out via chat on 1/4. The chat wouldnt do anything to help. said someone would call me in an hour.....guess what no call!!! End game they are now out of stock of my item. Terrible!!

If I could give this company less than a one-star review I would. I wish I would have read all these reviews before I ever purchase from them because my online experience has been the same as everybody else's. It is okay if they send you the right item but God forbid they send you the wrong one. You would be better off. Just keeping whatever wrong item you got and counting your losses. I ordered a pair of shoes and they sent me a sale pair of the wrong color for half the price that I've paid for the shoe. I've been trying for 24 hours to get this rectified with no easy solution that does not include me jumping through 5,000 hoops. It seems like I'm never talking to the same person that I started talking to originally. And I have never had such a worse customer service experience than with this company. To be honest I can't see how they are still in business. But I can promise you I will never buy from this company again and have decided just to drive and return the shoes 45 minutes away and get my money back and never give them red hot dime of my money ever again.

Do not order from this company I ordered a pair of timberland boots they sent me a different color there I did not even order I want the right color that I ordered .... Update they did give me my money back

Nightmare! I will never buy from this company again. I bought two pairs of shoes and received one correctly and a few days later, another, completely wrong pair. Returns have been ridiculous. Of course, this was a Christmas gift , so I'm left with no present after many empty promised from Journeys. Never again!

WARNING!! DO NOT BUY FROM JOURNEYS ONLINE!! Journeys completely ruined my daughter's Christmas, what they did should be illegal!! I ordered the Ugg's Tassman Slippers , weeks ago, they had stock, along with other places , I unfortunately chose JOURNEYS , they accepted my order, took my money and a few days ago I got a text msg saying my order is canceled! Without any explanation, I still have not even been refunded, after spending hours with customer service, I got a sorry explanation that there was high traffic during my purchase and they did not have the stock and said this happens quite often!!! So they screw people on the regular without regard !!! I know it's a pair of shoes but my daughter won't understand why she doesn't have her most wanted Christmas gift! I also could have ordered them elsewhere at that time as there was stock and now is sold out everywhere, unless ur paying triple , I am not! The sheer audacity and disregard is embarrassing to such a big company especially around Christmas time. JOURNEYS YOU HAVE LOST 1 LOYAL CUSTOMER ! FIX YOUR STUPID SYSTEMS AND STOP BREAKING LITTLE KIDS HEARTS !!!!!

I ordered a pair of boots for my GF for Xmas. This was on 12/14.

I received an error at check out that said "Were sorry there was issue processing your order" OK, no problem..so I tried again. I got the same message.

Just to make sure there wasn't any recent fraud on my checking account which might have caused me to have insufficient funds I check my bank account only to find that Journeys placed 2 ACH holds on my account for both transactions totaling $442.

I got online with their Chat support who told me my order didn't pass their "3rd party fraud verification" - fair, but then why hold the funds if your system deemed my transaction to be fraud?? Why not just decline the transaction??

I was then told Id have to wait 3-5 days for the hold to be released . Here we are day 5 and they still have not given me the funds back.

I went again to their online chat and was told to wait until the end of the day today (the 5th day of the "3-5 days" they quoted me)

I said "what actions should I take if the funds aren't placed back in my account by the end of the day" and they said "just chat us back " then disconnected the chat as if they would have a different solution than apologizing and doing absolutely nothing about it.

How is a company allowed to get away with this nonsense?? THEIR system deemed my order to be fraud - great I can appreciate the security measures however, how can you justify declining an order and then holding on to $400+ of a customers money for a week?? Be better. Your systems and processes are terribly flawed and your customer support is trash. I've been in que with phone support for 23mins and have yet to speak to someone.

Never buy from Jorneys. I made a purchase. It didn't fit I took it back to the store. I got full credit for it and bought another. That was more than then the first one I paid full price for item in the store then when the item shipped i got charged again. Nobody even told them they could even touch anything in my bank account. And they still did without even asking. So I got charged double. And they overdrawn my account without even telling me. And don't wanna help me pay the $27 charge. That's ridiculous, don't buy from journeys.

i went shopping at journeys in the palisades mall and had the greatest experience! coco was my sales rep. she went above and beyond to assist my father and i. i will definitely be back.

I have ordered from them for years. I made a order lastnight and was charged last night woke up today was charges again. I called customer service they told me its a holding fee and would be given back in 3-5 days i was never aware they where going to do that and customer service basically told me nothing could be done and i had to wait to get my money back. Dont order online they will charge your accounts for whatever amount they want!!!

I bought men shoes in october (90$). After less than one month of unintensive use (1 or 2 days a week), lthe material of the shoes is torn in places. I contacted customer services to have a refund or a replacement . First, they ask few details like adress to help. But eventually after 3 weeks of recovery, they They indicate that there is no major defect even though the shoes are borderline good for the trash and it is more than 30 days after purchase. They therefore offer a $10 voucher to be used on a minimum purchase of $75... To be avoided, dishonest and unprofessional. Very poor quality products

Worst experience I have ever had online. First they charge me 2x the amount of the shoes. And proceed to tell me that’s how it works 🤦‍♂️ the put a hold apparently then charge separately and you get the hold back in 3-5 business days.(we will see fingers crossed.) and then the shoes come and they sent the wrong ones. Now I have to either go to journeys or fed ex to return the pair they messed up and I was double charged for before they send the other one out? And just hope my money goes back on. Btw the transactions were already cleared through the bank, so I’m sure I’ll be calling again in 3-5 days. Wtf is wrong with this company? Never again!!!! Don’t do it!!!