Journeys Avaliações 

I placed an online order. Order details and email said "Delivery: 3-5 Business Days". It is day 8 and my order has still not even shipped. They would not let me cancel and said that I have to wait to receive the order and then take it in person to a Journey's store to receive a refund. Terrible experience.

I'm not one to normally write negative reviews but am so disappointed and want others to know my experience before purchasing things that need to be shipped. The customer service I received instore was wonderful - 5 stars. However, the process of ordering and shipping to my house has been terrible. I ordered a pair of birkenstocks on the 22nd of November. I received a box on the 29th that was beat up and only had one shoe in it. It wasn't even the correct color or size. I was told the fastest way to handle this was to go in store and return them and reorder. That's what I did. I was told they had 8 left in stock so I took care of it the same day. 11 days later and I still haven't received the shoes. I contacted customer service through text (a nice service offered) and was told that my order was canceled on the 4th of December due to being out of stock. I was not notified about the cancelation, never recieved an email with my order number either. To top it all off instead of just sending me a refund on the debit card I used, they have started the process of sending a me a check that will take 2-3 weeks to recieve. Now I'm out $175 two weeks before Christmas and had to find somewhere else to order my daughters big gift. I will never order anything from journey again. I was also told if I had notified them by the 7th they could have changed my refund to put it back on debit card. Again, I never received any notification about the cancelation otherwise I would have taken care of it the day it was canceled!

Journeys Kidz at Jersey Garden Mall.
The sales woman Emily Del Rosario did an amazing job with helping me to get shoes for my little one. She gets 10 stars. If you are looking for someone with patience in retail please go to Journeys in Jersey Garden Mall.

Went to tanger outlet on kings rd in myrtle beach and met 2 of your employee, macayla, and Catherine. And they are very helpful and knowledgeable, thank u guys!!!!!

I should have looked at reviews of Journey's before I ordered something from them. The whole process has been problematic from the get-go. I placed the order for a pair of Vans and received a confirmation email telling me it will ship soon. I hear nothing for ten days, so I call and they tell me that its just sitting in a store in Charlotte, NC. Finally, after 3 weeks, I get the shoes... they are too big. So I initiate return. They tell me they will charge $8 to return them, and it will likely be 4 weeks before I get a replacement pair. Its safe to say I will NOT be ordering from Journey's ever again.

Journeys in Newport Mall , Jersey City, NJ.. JYS 1265
Great customer service from salesperson ,Ramses! Such a nice young man , so patient, polite, & helpful. They didn’t have my daughter’s size but he ordered them online for me. The young lady at the register who was assisting Ramses ( bc he was new) was also amazing. Both of these employees were professional and accommodating. We would definitely shop again at Journey’s Jersey City ( 1265). I think Ramses will have a successful employment there.

i ORDERED 2 PAIRS OF SNEAKERS ON 10/4/2023. MONEY CAME OFf my card and all was normal. i noticed today Journeys took another 132 off my card. so at this time the 132.00 they took when i placed the order is pending and the additional money they tapped my card for today has posted. how does this make sense. customer service is a joke. i was basically told when you order they do a soft auth then a hard charge when the item ships. I asked the rep how that makes sene. basically you are charging ppl twice. the pending charge should posted and that it. i will never shop with them again. its fraud honestly. now i have to wait 12 days for the pending charge to release.

I took my daughter into the store in Wisconsin dells on August 25th. It was her birthday and she really wanted a pair of Converse shoes. They didn't have her size so we ordered the item there and had it shipped to our house. The first item we received were the wrong shoes. They sent me a return label to send back the wrong shoes and they said that they would send out the correct shoes immediately. I sent the shoes back within 2 days, and they never sent out the correct shoes. We waited for 2 weeks. I called them they apologized and promised me that they would send them expedited shipping and we would receive them within one to two days. Four days later and we still have not received the shoes, again! I called there again and they said they had no record of me ever calling in to have the shoes sent out and they were still wondering when I was going to return the original pair. I explained to the person what was going on and told them that it has been almost a month. That I would just like my money back. They said they couldn't help me with that, so I asked for someone higher up. They told me there was no supervisor that I could talk to, and the only thing they could do is put in my order number to the escalation unit. That it would take them three business days to contact me back by email and that even if they did approve my refund. It would be sent back by a check. I won't hold my breath on that. What a joke! I will never order anything from journeys ever again!

Do not purchase anything you do not physically have in your hands. I went into our local store, ordered and paid for a pair of shoes for ship to home through the associate at the store. The company cancelled my order the next day by e-mail. It has been 3 weeks, several e-mails and phone calls, and I have not received my refund. I will never do business with a company that blatantly steals money from unwitting customers. Never again.

Ordered my Fila white leather shoes and got them in 3 days on 9/7/2023 very good and both shoes matching and size 9 ..I would suggest Journeys online shoe shopping

They canceled my order and did not even send me an email. So I had to reach out to them asking where my order was. They said it was canceled due to being "out of stock" but it is available in all their stores nearby, so it was definitely possible to complete my order if they had any level of customer service. All they had to say was "We really do apologize for this matter".

I’m not a person to write reviews however I ordered a pair of shoes and a shirt from Journeys Ca. Shortly after Journeys sent me an email stating “ We're sorry to inform you that your payment for your Journeys order xxxxxxxxxxx was declined. To provide a new payment method, please call us at (855) 211-2349”. Please note the money for the order was taken out of my account including an additional $22. I replied to the email— no response. I called the number provided— representative wasn’t the greatest. They had also told me that I would receive a cancellation email. I have yet a reply from Journeys and a cancellation or confirmation email. I have never had any problems with Journeys Ca until now and I feel as if I was scammed from Journeys Ca as I got no response or my money back. I don’t recommend ordering from their site. Use an alternative such as Boathouse.

Bought vans shoes for our 10 year old. He wore them 2 days. Soles are literally ripping off the shoe. Journeys says this is 'normal wear and tear', and they cannot exchange them. He wore them for 2 days! Shameless profiteering at this store, no regard for their own customers. I am embarrassed that I ever thought to shop there.

I ordered a shoe mon August 12th, 2023 but it was delivered it to the wrong home. Maybe in another area. I’m not sure because the billing address and shipping address were not the same as they were when the order was placed. There is photographic evidence that the order clearly went to the incorrect home. When I contacted Journeys and told them what happened they stated they would not refund or replace the shoes because it “says” delivered. I even sent photos showing my home and the wrong house that FedEx sent my package to. I called and emailed several times and was told a replacement with a tracking number would be sent out. After not receiving an email being sent after a week. I contacted them again today (August 25th). Now Journeys is stating to me that a “decision” has to be made regarding a replacement and they will “email me”. I asked how long would it take and they again say to wait “a few more business days”. I feel as if they are stalling so that my time to get a refund runs out. I asked them if I should contact my bank instead and was told we will not help you if you contact the bank. Well, I mean are you really helping at this point though Journeys? This has been a horrible experience and I will no longer spend my money with or be recommending this company.

I was in this store yesterday. In the middle of crazy back to school shopping. I was tired and a little moody my wife and kids and felt with CoCo at the Cape Girardeau Mo store in the mall. This girl was amazing not o my dis she keep a smile on her face the whole time we joked around she made the shopping experience so so much better. She ran back and forth u til the kids decided what they wanted. Never got an attitude or anything. And gave it kids can be jerks some times. She handled it like a pro. At the end while checking out we meet her boss Carissa. Let me tell you they both had us laughing made it great.. because of These 2 girls we will be back I appreciated the amazing customer service and great attitude thanks girls.now we look forward to many more visits to this journeys.

My $100 shoes were delivered to the wrong house, the picture taken proves that but Journeys would not reimburse me and told me I have to contact Fed Ex. I filed a claim with Fed Ex and am waiting for their investigation to conclude. Journeys has horrible customer service! They should replace my shoes or reimburse me and then file a claim with Fed Ex themselves!!!! I will never buy from Journeys again!

Purchased $400 in shoes plus a $70 back pack on a different day. Associate took name and phone number and email address on 7/23. Told me about points earnings, received email about items that was part of my purchase (store did not have one pair in my size in stock and shipped directly to me). Shopped in different store the next week and got a back pack for $70, associate pulled my account up with my email address. Went to website two weeks later to check points, NO points. Called toll free number, was told I have to claim points within 7 days online. What other store does this bait and switch? More importantly, why collect this information at the counter AND start emailing me if I am not earning points from the purchase date? AND Journeys is texting me as well. Nope. Taking $470 worth of products back.

I called to inquire about my package that was intended to be delivered yesterday 8/8/23. I received an email saying it was delivered while I was at work. After work there is no package. I wait until the next afternoon, again after work to see if maybe the package was delivered after the fact. Nope. I call customer service and I am told that because the delivery driver took a picture of the package that there is nothing they can do for me. So I get transferred to a supervisor, who reiterates that because a picture by a delivery driver was taken that she can’t do anything. Can’t replace the item that I paid for, cannot track where it could have gone, couldn’t process a refund for the item either. How can nothing be done? I go to the police station to make a report and I am told for a lack of better words, that “it’s great I filed it, but respectfully there is nothing the police can do.” HORRIFIC CUSTOMER SERVICE. I have bought shoes exclusively from journeys since I had my first job at 16. Never had a bad experience until now, and I am flabbergasted, I spent over $40 in shoes to be delivered for them to never get to me and be told “oh well”. RIDICULOUS. if I could write a bad review on every platform I would. And I will.

Springfield mo store, kendall is the girl working, I paid for a pair of vans they upped charged me, I turned around and went back and told him the sticker on the shoe was a different price. She told me she could not do that, and she would not give me what the shoe price was so they gave me a refund, she got super hateful. I asked her name she told me Kendal and then she said do you want me to spell it for you? Manager was standing right there and never said a word to her. I told the manager I’d go above her and she refunded me and then turned around and told me she’d sell me the shoe for the correct price customer service in there was absolutely pathetic that Kendal girl stood there and argued with me as a customer, right in front of her manager…

So to start off I traveled to a journeys outlet so my husband and I could have matching red hey dudes for the fourth of july. My husband's size was in store mine was not. So we asked I'd we had them shipped would they arrive by the fourth. Not one but 2 associates assured me that they would. This was on 06/24/2023. Its now 06/29/2023 and my shoes are still in processing. I called customer service and got hung up on the first time. Then I had to call again. Where I'm now being told my shoes won't arrive until the fifth by the latest. I've been told for 3 days now that they would have a tracking status by the next day. I explained I only bought the shoes for a specific day and occasion. Had we been rightfully told that they couldn't arrive by the 3rd. I offered to pay for expedited shipping. I'd have gone to another store, anything to have these shoes on time. In which they told me where we have your account noted and will reach back out to you. That they don't know why they haven't shipped and If I was this disappointed I could return them when they arrive. The customer service is ridiculous. They lied about their shipping policies and tried to tell me this day 2 of waiting in shipping. It's been 5 days, excluding the weekend it's been 3. No reason they should still be processing and the fact that they lied to begin with you would think they would have better service to fix this mistake. Instead they said they can't do anything and to call back if they don't arrive by the fifth. Proceeding to end the call by telling me to make sure I check put their online sales. They can't even get the shoes I already purchased to me why would I ever buy another pair from them? Do yourself a favor go somewhere else. ANYWHERE else. Famous footwear has much better customer service. They at least told me If i ordered online I would get a better deal but they wouldn't arrive by the fourth. Not lie just to make a sale. Then tell me we'll your shoes will arrive 24-48 hrs later than originally promised and I can return them then. Save your time and energy because this company doesn't care about anything other than making money off their customers.
Edit**
Now my status has moved from processing to tracking number not found. So my order is now just disappeared 🙃