JSAUX Avaliações 735

Ordered the FlipGo Horizon 144Hz portable monitor set. The item arrived with one of the monitors cracked right in the middle, most likely due to rough handling by the shipping company.

I contacted JSAUX support on the same day, sent the item back, and got a replacement set with no issues. The whole process was very smooth, and the support team was very responsive. I'm impressed!

I ordered a bunch of JSAUX stuff for my steam deck off Amazon, I was so excited when they arrived, I got it all of it except for the kickstand that is supposed to come with the mod case. Luckily their support team was able to send me one free of charge and it was no hassle at all. Thanks Nancy

I bought the JSAUX FlipGo 16" portable monitor from Amazon a few months ago, and I'm really glad I did—once I got a good unit!
Right off the bat, this thing is a game-changer for someone like me who's always on the move. The dual 16" screens in that clever flip/clamshell design give me so much extra real estate without lugging around multiple devices. It's perfect for multitasking—whether I'm working on spreadsheets, coding, browsing with references open, or just extending my laptop screen while traveling or at coffee shops. The build feels solid, the magnetic stand (or whatever mounting options it has) is super convenient, and the overall portability is excellent. Brightness and color look sharp for productivity, and it's a huge productivity boost compared to a single laptop screen.
Unfortunately, the first unit I received developed a blank screen issue after just a couple of months of normal use. When I'd power it on and open it up, both screens would stay completely black—no response at all. It was disappointing after how much I was enjoying it.
But JSAUX (and Amazon) handled the return and replacement perfectly. They approved the return quickly, and I got a brand-new replacement sent out without any hassle. The new one has been working flawlessly ever since, and I'm thrilled with it all over again. That level of customer support turned a potential negative experience into a positive one.
If you're someone who's constantly on the go and needs more screen space, I highly recommend the JSAUX FlipGo 16". Just know that while rare defects can happen (like with any electronics), the company stands behind their product. Five stars for the monitor itself and the great service!
Would buy again (and hopefully won't need to replace this one anytime soon 😄).

I ordered a ModCase for my ROG Ally X, the one I received had a loose kickstand that wouldn't stay on the back. I contacted JSAUX costumer service and they promptly sent me a replacement. The ModCase itself fit perfectly and has no issues and is great for protecting my Ally X.

Awesome customer service. I had a small issue and they jumped at the chance to help. Response time was fast and a resolution was easy.

I wrote to JSAUX support and my issue was handled by Nina. It was a great experience on how it was sorted out. I really appreciate it. Thank you so much.

Had a broken kickstand on my mod case and reached out to support. They were really helpful and sent me a replacement one. Was quick and seamless, really appreciate their support and after care for their products and customer experience.

I ordered a docking station for my steam deck and it unfortunately stopped working a little while after a I bought it. I contacted them hoping I would be able to get a replacement and luckily I was able to. They helped me immediately. Great customer service.

Excellent clear communication. They were able to replace my USB hub the following day, I couldn't have asked for more. Thanks Ashley!

I had an excellent experience with Jasux customer service. They took the time to walk me through troubleshooting and didn’t rush the process. When it turned out the issue was the HDMI cable, they replaced it under the extended warranty without any problems. Really impressed—highly recommend Jasux.

Fast international delivery ,item was exactly as described and overall great experience.

I recently had an issue with two magnetic wireless chargers, and the support from JSAUX was top-notch. I worked with Nancy, who was professional, patient, and quick to find a resolution. After troubleshooting several devices, they immediately offered a replacement or a full refund. As a business owner in the mobile gaming industry, I value companies that stand behind their products. I’ll definitely be coming back to JSAUX for my future console docks and accessories. Highly recommended!

I bought the JSAUX HB0603 dock for use with gaming handhelds, and while the dock itself works perfectly, the adapter I received with it doesn't work. Support was quick to reply and set up to send a replacement.

Mai visto un customer support così, spettacolare!!

I purchased a FlipGo external monitor 6 months ago. One of the 2 screens went black, so I reached JSAUX for a guarantee claim. Ashley from JSAUX was great when immediately took my claim and served me with the means to return the equipment and eventually provided me with a new equipment honoring the guarantee in a very smooth process. The claim process went smoothly and to my entire satisfaction. I recommend JSAUX as a very serious and honorable supplier.

The company took care of my warranty claim quickly and efficiently.

Ich habe das DisplayPort-zu-USB-Kabel von JSAUX nun schon eine Weile. Nachdem der ursprüngliche Artikel nach über einem Jahr leider einen Defekt aufwies, habe ich mich an den Verkäufer gewandt.
​Zwar habe ich anfangs nichts gehört, aber nach einer längeren Wartezeit meldete sich der Support proaktiv per E-Mail bei mir. Man entschuldigte sich aufrichtig für die Verzögerung – meine Nachricht war wohl im Spamfilter gelandet. Als Geste der Kulanz wurde mir sofort ein kostenloser Ersatz angeboten.
​Das neue Kabel wurde gestern geliefert und funktioniert einwandfrei. Auch wenn die Wartezeit insgesamt etwas länger war, bin ich mit der Abwicklung und dem Ersatzprodukt absolut zufrieden. Ein wirklich toller Service, der zu seinem Wort steht! Vielen Dank an Ashley vom Support-Team.

Bought the Flipgo portable dual monitor which fits my working style. Unfortunately it stopped working a few months later. I am in Thailand and JSAUX does not have a service center yet. Thanks to their excellent after sales service. They walked me through the return process and resend a working unit to me. It was a smooth experience supported by a very understanding service team. Hope JSAUX will have more presence in Thailand soon.

JSAUX stands behind their products! I have been buying their long cables for my iPhone and iPad for a few years and I have been very happy with them. On my recent purchase one of the cables was not working and I contacted them directly. They got back to me within 24 hrs and replaced my cable at no charge which I received a few days after my initial correspondence with them. I would recommend their products and their company highly to anyone who is interested on purchasing their products.

I got my bundle during the year end sale. It's the first time I've ever owned a jsaux product, and I was really excited.

I love the anti glare screen protector for my Ally X Xbox. Easy to install, very beautiful on the screen. I was given a complementary screen protector when I bought my device, when switching out that screen protector with the jsaux version, there is an undeniable difference. I did get a tiny bubble pocket at a small spot at the side, but still 10/10.

The Carrying Case for Handheld Consoles is much bigger than I expected, which can feel bulky. But it fits everything I need perfectly and compactly. Plus points for the hard shell, though I did think it it could be sturdier (comparison to the hard case for my switch) May be better to get a console-specific hard case if you want to have the console fit prefectly (no movement in the case once closed) 8/10

Finally I accidentally bought the wrong model for the ModCase, which is devastating since I was looking forward to the ModCase. However, customer support was extremely helpful, and very transparent regarding the refund. Ashley adviced me about the cost of the shipping (as I am not in the US), and went above and beyond to help partially refund the cost of the product (again, greatly appreciated as the currency exchange made the mistake painful). 11/10, really appreciate the support crew!

Overall, great great experience. Thank you!