JSAUX Avaliações 735

Objects break down, you can’t avoid that it’s their nature. What makes a difference is the human factor. How that unpleasant event is handled in order to make you feel understood, not alone, well supported. At JSAUX the customer care team masters that concept, they are simply outstanding. My monitor broke down and I sent it to their laboratory for repair, since the shipment came from overseas, custom in Europe found some wrongdoing in the process and rejected the parcel (not JSAUX fault of course) the constant update on the situation from the customer car team especially Miss. Ashley, was unbelievable, not a single moment I felt alone or not supported. I was always kept informed about every news on my shipment. In this way we could work together in the best way possible in order mitigate the problem. Now a new monitor is on its way to me and can’t wait to have it. Great product, great Company, great team. Thank you Ashley, you should be proud of yourself. Very good job.

Charger went out after only 3 months. They corrected the problem and sent me a new one asap! Got sent to me so fast. Great service!

Great customer support, immediately delivered a replacement when a case broke

Amazing products, innovative and a great after sale service. A piece of switch 2 grid broken after 3 month use was replaced for free.

I have purchased the protective case for Switch 2, antiglare screenprotector, JoyCon charging grip, and the 3in1 dock adapter. The case fits the Switch 2 perfectly and fits much more comfortable into my hands. It can make noises if gripped strongly and has raise the weight of the whole device. Still much better gaming experience and it does still fit the original switch dock. The screen protector fits precisely and does reduce glare quite well. the 3in1 adapter did not output any image at first but it was fixed by firmware update (thumbs up for great customer support). Not it is fully functional and much easier to take with me when I travel than the original dock. Overall satisfied with my purchases.

I bought a Steam Deck case, which was quite affordable but of high quality. The stand it came with gave out after a few months, but the JSAUX team provided me with a new one free of charge.

Very responsive after sales service when I had an issue with my charging cable - sent me a new one with no fuss at all. Would definitely use them again.

Excellent experience with JSAUX, had an issue with a power bank I had ordered off of Amazon so I contacted customer services and Nancy went above and beyond to get the issue resolved, lightning fast responses and made sure that everything was taken of. Highly recommend JSAUX, a delight to deal with.

I purchases a modular hardcase for my Steamdeck from JSAUX via Amazon; unfortunately the kick stand module pin snapped and meant that I wasn't able to use this feature. I decided to contact customer service directly just to enquire if a replacement module was sold and how I might go about getting a replacement. I wasn't expecting much truth be told but I was really impressed by the customer service. They asked me to provide the order number and a picture, which I felt was reasonable after that it was really smooth sailing. The agreed to post my out a replacement module, customer service with quick to respond and communication was very clear. I was honestly very impressed and that is not something I say often. Would absolutely recommend the company for the customer service alone.

Great experiance, wonderful products like the thermal upgrade for rog ally and battery upgrade. When I had issues and connected with their support I got quick response with help and got a replacement of damaged product. Truly wonderful

I bought their All-in-One Carrying Case for the Switch 2 a couple weeks ago, and it's really great! It's sturdy and it has a lot of compartments to put all your equipments! Probably the best All-in-One case out there for the Switch 2 so far. Furthermore, The customer service went all out and made an exception to give me a free replacement for the EVA foams that came with the case and which I unfortunately lost. I really wasn't expecting it, but I was pleased and touched by this extra favour! All in all, 10/10 service and products! Looking forward to check out their other products and future products they will bring!

Experienced a display connection issue with their FlipGo Horizon Pro. It was a kickstarter project, so finding support via their website was limited. However, their team continuously reaches out on updates via email, so I simply replied to one and within 24hrs I got a reponse with helpful guidances, step by step, to resolve the issue.

I can't speak for all, but I got a really helpful support team member who was really patient and aimed to resolve the issue with me, so I really appreciate it. Thank you.

Package got lost due to no shipment information. support team was incredible and reshipped my package once they were made aware of the situation.

Very good service and communication it's really 5 star. You can buy without stress, JSAUX will give you a very nice experience.

I contacted JSAUX support after my Steam Deck dock stopped charging/working correctly. After a brief troubleshooting step and sharing a short video, their support team quickly identified the issue and arranged a replacement with no hassle.

Communication was clear, timely, and professional throughout. They provided tracking information, followed up after delivery, and made sure the replacement unit was functioning properly once received. The new dock arrived quickly and has been working perfectly.

I genuinely enjoy using the Steam Deck dock itself, and this experience gave me confidence in both the product and the company behind it. Based on the quality of support and how smoothly the warranty was handled, I’ll be using my JSAUX dock with confidence and will absolutely consider the JSAUX brand favorably for future purchases

I had an issue with the kickstand on my ModCase. The plastic nib broke. I let support know and within a week or so, I received a replacement part. Excellent service in my opinion.

JSAUX is not only a great company for gear for whatever gaming needs you might have but they are also there for you after the purchase to help out with any problems you may come across. After getting a dock that had connection issues, they were there for me to help diagnosis it to see if there's something that we could fix together. After a helpful walkthrough that found my dock wasn't fixable, they shipped a new one out to me asap. The professional people at JSAUX deserve the good reviews cause they earn them every time.

Awesome customer service. Quickly responsive and problem solving. Love it ;) thank you

The Jsaux team is top-notch. Not only did they rapidly send me a replacement unit when my Steam Deck dock started having issues, but when I had an issue with the replacement unit that they sent, they sent me another one that's Workign great! Most companies would've told me to kick rocks after the first replacement unit was sent out. They have made me a loyal customer for life!