JulieTwistProperties Avaliações 

73
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Estate agent didn’t show up for the viewing. I rang the office after waiting in the rain and they only picked up after 10 mins of constant ringing. They conveniently said oh the agent must have just g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Julie Twist is a top class operation and highly professional from the top down. It was a total pleasure working with the team there and special thanks to Louis who gave us great advice on how to price... Ver mais

Avaliado com 5 de um total de 5 estrelas

Luke was fantastic estate agent providing us with a great overview of the house and went above and beyond to find further information for us. The team's response to our queries were instant making the... Ver mais

Avaliado com 5 de um total de 5 estrelas

When the previous tenant moved out, JT's team - Darren, Mollie, Yvonne and Eleanor handled everything for us brilliantly. From administering the move-out, marketing and viewings; sorting out prospect... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Dinheiro e Seguros

Escrito pela empresa

We are Manchester’s residential property specialists: our market knowledge is unrivalled! Our first-class customer service ensures that we retain our clients throughout the property cycle and achieve excellent recommendations.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

73 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(73)

9 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Estate agent didn’t show up for the viewing

Estate agent didn’t show up for the viewing. I rang the office after waiting in the rain and they only picked up after 10 mins of constant ringing. They conveniently said oh the agent must have just gone upstairs (the flat was on the ground floor), we have quite a group for this viewing so he’ll be right there”. I rang the bell multiple times upon arrival incase anyone was inside the flat. The company says he was in, they’re lying. I waited until 15:20, as they had said he’d be around for another viewing at 15:15. He was not there because I’m not sure how massive this one bed flat was that the viewings were taking more than 20 minutes. Liars, unprofessional and a waste of my time. I’d upload a picture here if it was possible of the flat that had a joint fixed charges notice against it lol.

1 de junho de 2026
Avaliação não solicitada
logotipo da JulieTwistProperties

Resposta da JulieTwistProperties

Thank you for your feedback.

For full context, I just want to clarify where there has been some confusion with this appointment. When you contacted our office at 3:07pm, it was explained that there were two group viewings scheduled at the property and that the viewing agent was already conducting the 3:00pm viewing inside the flat. As the agent was with the current group, he was unable to come downstairs immediately. It was also explained that you would be able to join the next group viewing as soon as the agent had finished with the group already viewing the property.

The viewing agent was present at the property throughout and had not missed the appointment. Whilst it is understood that waiting can be frustrating, the delay was due to the ongoing viewing rather than the agent not attending. We are truly sorry for any inconvenience caused and we appreciate you taking the time to share your feedback so we can further improve our processes.

Avaliado com 5 de um total de 5 estrelas

Luke was fantastic estate agent…

Luke was fantastic estate agent providing us with a great overview of the house and went above and beyond to find further information for us. The team's response to our queries were instant making the overall process feel smooth and efficient

15 de maio de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Brilliant at finding tenants

Brilliant at finding tenants! Also Yvonne in Property Management has been brilliant for more than a decade. No-nonsense, can-do, get on with it, job done. Thx

1 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Julie Twist is a top class operation…

Julie Twist is a top class operation and highly professional from the top down. It was a total pleasure working with the team there and special thanks to Louis who gave us great advice on how to price and market the property. We had a better than expected outcome thanks to him. I wish every estate agency did business the way they do. Susan James

22 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Julie Twist are a Really good estate…

Julie Twist are a Really good estate agents. They have been managing my rental properties for over 15 years. They are very reliable, extremely helpful. They have been keeping Landlords up to date with the renters rights bill. I would highly recommend.

31 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My offer has now been refused

Since my first review and added update I have been contacted to say my bid will no longer proceed ,
I did think that would happen as I said in my updated review here.
Apparently the vendor will no longer accept my offer as I wouldn't commit to pay the AML fees! . I am very disappointed as I had my offer excepted and now it's not. What difference does it make to the vendor if I disputed the fees, it is said I didn't show commitment to the vendor by not paying for the checks, but I provided proof of funds and I.D documents, my bank statement is not something I would show everybody , isn't that commitment.

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent!!

I’m so grateful to Chris at Julie Twist for all his help in completing the purchase of my flat. From the very beginning, he was friendly, kind, and incredibly efficient. Buying a home can be a stressful process, but Chris made it feel so much more manageable by keeping me regularly updated and always being on hand to answer any questions.

He was professional yet approachable throughout, and I really felt like he had my best interests at heart. His communication was clear and consistent, which gave me great peace of mind every step of the way.

Thank you, Chris, for making this such a smooth and positive experience—I truly appreciate everything you did!

21 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Keeps sending me unsolicited emails

Keeps sending me unsolicited emails, no option to unsubscribe. Ignored my request to unsubscribe when I sent them an email. Essentially a spam source.

10 de julho de 2025
Avaliação não solicitada
logotipo da JulieTwistProperties

Resposta da JulieTwistProperties

Hi Kyle,

I’m terribly sorry to see your 1* review. We had amended your marketing preferences on our side and will be taking this up with our system provider. I can assure you there will be no more communications regarding properties of interest, and we apologise for the inconvenience.

Avaliado com 1 de um total de 5 estrelas

Unreasonable deposit deduction for dust

We left the property after 2 years of living in exact condition as we found it, but the agents made unreasonable deduction of £190 for the cleaning of two bedrooms and £70 for oven clean, which was brand new as we moved in. We spent all day deep cleaning the house but their excuse was that there were some cobwebs and dust on the Top of the wardrobes, where it's out of reach and sight. High definition photos were taken to make sure all micro dust is visible, even a photo of an electric plug with some dust on it, exaggerating a perfectly clean house to look as dirty. Spent two weeks arguing with the agent saying the property was left clean, just to be objected it was left dirty. I even sent a video, which was never downloaded and the link just expired. Utter ignorance, in my time in UK 12 years, it was the first time I didn't receive my full deposit back - because I always make sure to leave the property clean. I lived in many houses.

They nitpick minor things just to leave a tenant out of pocket and get some profits. They said their cleaner spent 3 hours cleaning the property, please tell me what cleaner gets paid £190 (+70 for the oven clean) for cleaning for 3 hours? I could of cleaned the dust they charged me £190 for in 15 minutes.

30 de maio de 2025
Avaliação não solicitada
logotipo da JulieTwistProperties

Resposta da JulieTwistProperties

I’m very sorry to see a 1* review.

Having looked into the claims further, I can see that there were multiple areas that required cleaning which includes behind furniture where there is a large build up of dust. Unfortunately the property didn’t meet the standards for a new tenant to move in and is why we had to hire cleaners to clean the property. We do not profit from cleaning charges, we can only bill exactly what is charged by a professional cleaning company.



We wish you the very best in your new property.

Avaliado com 5 de um total de 5 estrelas

After more than three years with Julie…

After more than three years with Julie Twist Properties, I just want to say a big THANK YOU. It's been a really positive experience from start to finish, and the team has always been great to deal with. A special shoutout to Kelly Davenport who was my property manager. She's been absolutely brilliant. Kelly’s been friendly, reliable, and genuinely caring throughout, ensuring all issues in the apartment were fixed quickly which made a huge difference. It's not often you come across someone who really goes the extra mile like she does. Thanks again for everything. I highly recommend them.

9 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thankyou Yvonne

I just want to say a massive thankyou to Yvonne Cook. As a property manager she was attentive, responsive and always at hand to help me with queries and made the moving out process so much less stressful for me. I've never had to move out of a property on my own before and although it was daunting with a couple of teething issues she safeguarded me through the process. I just wanted to point out what a valuable asset Julie Twist has and I am sure it doesn't go unnoticed that Yvonne is a great member of the team.

8 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service

The service was first class and we sold our property within a week of advertising the same. The whole process was managed very well by all involved and Chris was particularly professional and epitomised the friendly, attentive and caring approach shown by everyone. We strongly recommend Julie Twist and would not choose anyone else if we were buying or selling in the future.

26 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent all the way through the tenancy

Property Manager (Kelly) is exceptional at answering

Sian in Maintenance is also wonderful

25 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Darren Bolton from Julie twist inspired…

Darren Bolton from Julie twist inspired confidence straight away. He was engaging, professional and enthusiastic with a real passion for his job~ so much so he found us a great Tennent who fulfilled all our criterior in just a week and a half!

1 de julho de 2024
Avaliação não solicitada

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