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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Always a pleasure ordering from Kates! Its normally a massive order of hair dye and a few bits on top. I like to grab something in the sale every so often. Theyre a hard working bunch and my orders ar... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Took a week to be dispatched, one item out of stock due to system error which was sad, and slightly delayed by Royal Mail as well, but excellent customer service and very high quality, stylish clothes... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've recently dramatically changed size, and Kate's was wonderfully supportive at recommending what I should do when things don't fit and are SUPER popular. Also happy to respond (when possible) about... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My favourite shop ever! I am a cuddly-sized lady in my 60's who has lived in biker/rock chick clothes but had the horrendous task of balancing my look with my size and age. Probably the first generat... Ver mais

Detalhes da empresa

  1. Loja de Calçados
  2. Loja de produtos para cabelo
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

Gothic Clothing and Alternative Clothing - Kate's brings you the best selection in the UK with super fast delivery and truly excellent customer service. We bring you the latest in gothic fashion from great brands such as Gothic Attitude, Necessary Evil, Dark in Love, Punk Rave, Devil Fashion, Hell Bunny and Killstar to name but a few. Between our tight knit team we live and bleed subculture, and live the alternative lifestyle to the fullest. This is not just our day job, it's our way of life too and that's why you can always count on us to have the freshest, most inspiring, most fashion forward clothing and accessories from all the best brands in Gothic clothing and Alternative clothing.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

249 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service , very responsive with any questions and queries and the products are amazing at a very competitive price. Highly recommend.

26 de abril de 2026
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for the lovely review! It means so much to us! ❤️

Avaliado com 5 de um total de 5 estrelas

Always great selection of clothes

Always great selection of clothes , and super helpful customer service . I’m a regular customer for years and highly recommend 😃

21 de abril de 2026
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for the lovely review! It really means a lot! 🥰

Avaliado com 5 de um total de 5 estrelas

Always a pleasure ordering from Kates

Always a pleasure ordering from Kates! Its normally a massive order of hair dye and a few bits on top. I like to grab something in the sale every so often. Theyre a hard working bunch and my orders are always sent so quickly. One comment, please get mens stuff and not just punkrave and fluffy victorian goth stuff please!

28 de março de 2026
Avaliação não solicitada
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Resposta da Kate's Clothing

Thank you so much for your lovely review, it really means a lot, especially as a regular customer! I’m so glad your orders have been getting to you quickly (and that you’re making the most of the sale bits too 😊).

And noted on the men’s range! It’s something I’d definitely like to expand when I can. Thanks again for your continued support, it’s genuinely appreciated.

Avaliado com 1 de um total de 5 estrelas

It’s just drop shipped tat from China……

It’s just drop shipped tat from China… if I wanted that, I’d pay way less and go to Shein. My item was ordered way in advance of a birthday and now it’s going to be late because it’s stuck in Nanching.

10 de março de 2026
Avaliação não solicitada
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Resposta da Kate's Clothing

Thank you for your review, and I’m sorry that this order has caused frustration.

I’ve checked the tracking for your boots and they have now left the international hub and are currently in transit to the UK, so they should be moving into the UK courier network very shortly.

The vast majority of the products we sell are held in stock here in the UK and dispatched directly from our warehouse. The ANTIBrand range is the one exception - these pieces are designed by me here in the UK and made to order, which allows us to offer a much wider range of unusual prints and styles than would otherwise be possible for a small independent business. Without that production method, many of these designs simply wouldn’t exist.

We do try to make this clear on each product listing so customers know where items are coming from before ordering.

That said, if the boots arrive later than you need them for the birthday, you’re very welcome to use our free returns system for a full refund, and we’ll process that as soon as they arrive back with us.

If you need any help once the parcel arrives, please feel free to contact us directly and we’ll be happy to assist.

Kate

Avaliado com 5 de um total de 5 estrelas

Ive ordered a fair bit from Kate's over…

Ive ordered a fair bit from Kate's over the years and ive always been very happy with purchases/experience in general.
Prices are always competitive, I buy most of my hair dye from here as the price is great and its almost always in stock.
On the occasion ive had to contact them about something its always easy and resolved quickly.
Returns are really easy, im always between sizes and have to order 2 so this is a great help!

1 de dezembro de 2025
Avaliação não solicitada
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Resposta da Kate's Clothing

Thank you so much for such a lovely review, I really appreciate it! I’m so glad you’ve always had good experiences with us, and it’s great to hear the returns process has been helpful too. Thanks again for taking the time to share this, it means a lot!🖤

Avaliado com 5 de um total de 5 estrelas

Great quality goth/alt clothes and homeware

Bought many times from Kate's Clothing and have never had a problem. Great selection of products available and fantastic customer service. My go to place for goth/alt shopping. Highly recommended

19 de novembro de 2025
Avaliação não solicitada
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Resposta da Kate's Clothing

Thank you so much for the lovely review! It's very much appreciated!

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic customer service

Absolutely fantastic customer service! The product wasn’t as expected and Kate went above and beyond to help! I highly recommend Kate’s Clothing!

14 de novembro de 2025
Avaliação não solicitada
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Resposta da Kate's Clothing

Thank you so much for such a lovely review! I really appreciate it :-)

Avaliado com 5 de um total de 5 estrelas

Exceptional clothes & service

Last minute order for Halloween n the guys in customer service were amazing dress arrived on time 2 days n it was fab so many comments from friends true to size and I love the Dark In Love label it’s exactly what my old school goth wardrobe loves do thanks

29 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Updated website has a Chatbot and pop…

Updated website has a Chatbot and pop ups on mobile that make it unusable - won’t try again- seriously, get rid of the ai bollocks and just have a solid site!

2 de novembro de 2025
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

I'm sorry you didn't enjoy your experience. Our Chat function has a couple of automatic answers I set that it can offer for a quick response, but it's always followed up as soon as Marjorie or I can. There is also one pop up that offers a discount for signing up to the newsletter. I resisted doing this for years but it is by far the most effective way of communicating the discount. I do work very hard to make the website user friendly so I'm sad that it didn't meet your expectations.

Avaliado com 5 de um total de 5 estrelas

Shine On You... Radioactive Unicorns! 🌠

I decided that an Aussie Pink Floyd gig was perfect excuse to wear shimmery coloured makeup and nail varnish. Big shout out to Radioactive Unicorn - was a bit apprehensive about longevity of the products as have bought a vegan nail varnish in the past and it chipped within an hour - no such worry here! Only thing I would say is make sure you use an ultra glossy,good quality topcoat as my £4 one just sunk into the glittery varnish - still looked great under Floyds prismatic show lights! The Pumpkin Spice liquid eyeshadow stayed put and was easy to apply and felt velvety soft on my eyelids, got a bit hypnotised by watching the holographic shimmer change in mirror (foibles of ADHD/ASD) 😵‍💫 Onto the metallic liquid lipgloss which didn't make my lips feel dry and best of all......it stayed put through....a cold can of coffee, Five Guys (the restaurant!), a banana milk shake, taking my meds and a diet coke on the way home! I was dreading having to scrub it off but it wiped off easily with a cream cleanser. I am now a fan - Shine On You Crazy Unicorns! Well done to team Kate as well for being savvy and stocking a good product and despatching super fast.

18 de outubro de 2025
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for this amazing review! 💜 We’re thrilled you loved your Radioactive Unicorn goodies and what a perfect occasion to test their sparkle power! Your feedback absolutely made my day. Shine on, you glorious unicorn 🦄✨

Avaliado com 4 de um total de 5 estrelas

Took ages but excellent quality

Took a week to be dispatched, one item out of stock due to system error which was sad, and slightly delayed by Royal Mail as well, but excellent customer service and very high quality, stylish clothes that actually fit me for once, not too long for my petite frame. I will buy again and just wait patiently

10 de outubro de 2025
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

I'm so sorry about the stock error and the delay it then caused, we normally do a lot better than this and have already introduced more safeguards to avoid it in future. Thanks so much for sticking with us! We'll do better next time.

Avaliado com 5 de um total de 5 estrelas

Super service all round

I have been shopping at Kate’s Clothing for a numbers of years now, and they never fail to impress! Wonderful items, great prices, amazing customer service and fast delivery - I can’t praise them enough. Kate’s Clothing, you have “gothic” all!

18 de setembro de 2025
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for the lovely review! It's means so much to me!

Avaliado com 5 de um total de 5 estrelas

I cannot give more than 5 stars so 5…

I cannot give more than 5 stars so 5 stars it is!
I wasn't sure which size due to my shape so contacted using the form. Within a very short space of time I had a very friendly, detailed and helpful response. I ordered the size suggested and...wow! The item is really well made - stunning actually - and fitted incredibly well. Absolutely adore it! I will defintiely be using Kate's Clothing again - often ;)
Quick delivery with protective packaging too. Absolutely recommend!

28 de maio de 2025
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for such a lovely review! It's very much appreciated! :-)

Avaliado com 5 de um total de 5 estrelas

Absolutely incredible

What can I say, absolutely fantastic.
I’ve been ordering for years and Kate has always been so kind and patient with any questions i’ve had. The one return I did (wrong size for me) was seamless and easy.
I had bought a belt months ago and a stud came loose (I wear it every day and haven’t been gentle with it so it was not surprising) , Kate was quick to respond and sent me out a replacement not once but TWICE!!
Honestly what stellar customer service.
All of the items are such good quality and I’m definitely a loyal customer for life.
Also subscribe to the email list, her sales and discount codes are top notch and NO spam!!
10/10 Kate should be glowing with pride over her buisness.

18 de abril de 2025
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for such a lovely review! You actually brought a tear to my eye! Thank you so much for your support.

Avaliado com 5 de um total de 5 estrelas

This company is brilliant and I would…

This company is brilliant and I would highly recommend them. I recently had a few times that had arrived faulty/damaged and Kate's clothing sorted this so quickly and I received replacement items the next day. Have placed a few orders from this company and the customer service is awesome.

17 de março de 2025
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for the lovely review, it's very much appreciated!

Avaliado com 5 de um total de 5 estrelas

A+ great online store.

I'm about due a new order from Kate's clothing soon I think, I have ordered several times before, everything came as expected, and on time or early, quality fabrics, nice fitting, nice feeling and gorgeous clothes, I've even had friends who aren't usually in toy goth thing tell me how great some things I have had from here look.

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for such a lovely review! It means so much to me!

Avaliado com 5 de um total de 5 estrelas

5 Stars

I've had an excellent experience with this retailer each time I've shopped with them.
I like the layout of their site, they have an amazing selection of gothic and alternative brands.
They make you feel like a valued customer with their rewards program.
The dispatch and shipping is very fast, and everything is packed with care.
They also seem to appreciate that brand sizing can vary, and go to the effort of describing the item's material, fit etc., their returns process is fair and easy too.
When I can afford it, I'll always buy my gothic clothes from here, I highly recommend them!

29 de maio de 2024
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for such a lovely review! It means so much!

Avaliado com 5 de um total de 5 estrelas

Fabulous shop

Fabulous shop, full of gothic & magical items. Gr8 offers and excellent service. Returns are very easy. Love this company!

12 de maio de 2024
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank you so much for the lovely review! It really means a lot to me!

Avaliado com 5 de um total de 5 estrelas

Beautiful well made products Ive just…

Beautiful well made products Ive just bought a beautiful feather dress piece will definately be buying again an extreemley fast and efficient service well done Kates clothing see you soon !!

2 de março de 2024
Avaliação não solicitada
logotipo da Kate's Clothing

Resposta da Kate's Clothing

Thank so much for the lovely review! It's very much appreciated!

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