KeepCup Avaliações 

1.279
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used i... Ver mais

Avaliado com 2 de um total de 5 estrelas

The top of my espresso cup split after less than 2 years. I phoned KeepCup and was promised a new top by Lydia but they were out of stock of the one I needed. Lydia promised she would let me know wh... Ver mais

Avaliado com 5 de um total de 5 estrelas

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos Australianos
  2. Loja de Acessórios de Moda
  3. Loja de móveis para cozinha

Sobre KeepCup

Escrito pela empresa

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.279)

39 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Poor customer service

Poor customer service. Very high shipping and tax rates. I contacted them in less than 1 hour of purchase and even spoke to Daisy the customer service and admin lead in less than 10 hours to cancel my order and she just made it so difficult and expensive to do so. Very disappointed. I wouldn’t recommend them to anyone.

30 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Tanaka,

Thanks for your feedback - sorry to hear you had a frustrating experience.

Just to clarify, the VAT charged at checkout is set by Irish customs and added automatically based on your location.

We totally get the disappointment around not being able to cancel. Once an order has been picked and packed, it’s already in motion, and we’re unable to stop it at that stage.

We're always aiming to make things as smooth as possible, and we're really sorry we missed the mark here.

KeepCup Team

Avaliado com 5 de um total de 5 estrelas

Sleek

Sleek, handy and stylish cups. Reasonably priced and delivered shortly after ordering. Really happy with every aspect of the purchase. Cups keep the contents hot for a good length of time.

17 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Andy,

Thanks so much for your kind words — we’re thrilled to hear you're loving your KeepCup! Sleek, handy, and stylish is exactly what we aim for, and it’s great to know they’re keeping your drinks warm too.
Thanks again for supporting reuse — happy sipping!

KeepCup Team

Avaliado com 2 de um total de 5 estrelas

I have had a glass keep cup for years…

I have had a glass keep cup for years which I loved and was hoping to upgrade to a thermal cup, hence purchasing the Traveller

The lid of the Traveller cup is less than ideal, very difficult to get a controlled flow of liquid, resulting in multiple burns. I would have thrown the entire cup out if I hadn’t have found that the commuter lid is compatible.

I have since purchased the commuter lid which I think is great however, purchasing the cup and multiple lids has ended up a very costly experience, which in turn, has left me feeling disappointed.

22 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Robin,

Thanks for your feedback - we appreciate you taking the time to share your experience.

We're sorry to hear the Traveller lid didn’t work out for you as expected. It’s designed for a secure seal and a sip-through experience, but we understand it doesn’t suit everyone’s preference. We're glad you found the Commuter lid a better fit; it’s great for on-the-go use.

That said, we completely understand how the added cost of trialling both lids can feel disappointing. We design our cups to be modular so you can customise and replace parts as needed, which helps reduce waste.

Thanks for your support and choosing reuse.

KeepCup Team

Avaliado com 5 de um total de 5 estrelas

love drinking my morning coffee in a…

love drinking my morning coffee in a beautiful glass cup. It's the reason I get up every morning

20 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Seth,

Thanks so much for your lovely feedback — we’re thrilled to hear your KeepCup has become part of your morning ritual!

KeepCup team

Avaliado com 2 de um total de 5 estrelas

Not the best online purchase experience

You could actually say on website that some cups have soft touch . Would be very helpful . I wouldn’t have ordered that one.
Customer in the phone. It that great . The replacement cup I ordered just came in the thin cardboard box around the cup and was damaged

17 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Wendy,

Thanks so much for your feedback. Just to clarify, we ship all our products in a protective mailer, with the cup itself packed inside the branded cardboard box.

We also really appreciate your note about soft-touch finishes — it’s great feedback and we’ve passed this on to our product and website teams to help make product details even clearer going forward.

Kind regards,
KeepCup Team

Avaliado com 5 de um total de 5 estrelas

I'm a repeat customer

I'm a repeat customer. Was just reordering an 8oz cup to replace one that I broke and I discovered there is also a 6oz, which, as everyone should be clear, is the size of the original flat white, as I understand it.

I concede to using the 8oz most often because baristas seem to really like the way it nestles in the hand and is a shape that helps them pour the foam as a sort-of deep infusion... (well maybe a little esoteric, but some people get it).

Anyway, I have all four sizes. Use the 12oz for regular pour-over and the largest one is perfect for ice coffee drinks or even a fill-up at the convenience soda center when I'm on the road. The glass sure beats the awful smell of those plastic to-go cups that seem to have absorbed the entire aroma of the convenience store...

OI could go on, but alas.....
-RB

13 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi RB,

Thanks so much for sharing this!

It’s great to hear how each cup size fits so neatly into different parts of your daily routine — from café visits to road trips. And yes, glass really does make everything taste better (no lingering “convenience store aroma” here!).

Thanks again for supporting reuse and for being part of the journey. Happy sipping!

KeepCup Team

Avaliado com 5 de um total de 5 estrelas

The Best

This is my 4th KeepCup having been introduced to them in Australia
Always had trouble with small leakage from lids but this new screw one is amazing
Love my cups and all the colour combos

16 de junho de 2025
Avaliado com 3 de um total de 5 estrelas

Too heavy

I love the idea of it being able to go from a cup to a bottle and that both are insulated but it does make the water bottle VERY heavy imo.

16 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent Utility

Appreciate the high-quality lid that does not leak. The lid fits well on different Keepcup products. Keepcup products are made to last. I've had mine for a year.

13 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Espresso-size: unique talking point

Espresso size is a unique talking point!
I love my espresso-sized Keep cup! Just the perfect size, and the small ones seem quite rare, as so many baristas have commented on it! The lid is a very tight fit, so that it's perfectly watertight (or should I say coffeetight?) I once dropped it when it was full of coffee. It bounced off the pavement, and rolled a bit until I managed to rescue it. Not a drop had spilled!

15 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Ally,

That’s such a brilliant story — thank you for sharing it! We’re so glad to hear how much you’re loving your XXS KeepCup. It is really a unique little cup, and we love that it’s catching the attention of baristas too!

Hearing how it held firm after a fall is a real testament to its durability — built for reuse and made to last.

Thanks again for sharing and for being part of the reuse movement. Happy sipping! ☕

KeepCup Team

Avaliado com 5 de um total de 5 estrelas

Keep Cups are my favorite …

Keep Cups are my favorite beverage carrier. My coffee stays hot, my water stays cool, and the colors are beautiful!

14 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Angela,

Thanks so much for your kind words - we’re thrilled to hear your KeepCups are keeping your drinks just the way you like them!

We love bringing a splash of colour to your day, and it’s great to know they’re your go-to for both hot and cold drinks. Thanks for being part of the reuse movement!

KeepCup Team

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