KeepCup Avaliações 

1.279
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used i... Ver mais

Avaliado com 2 de um total de 5 estrelas

The top of my espresso cup split after less than 2 years. I phoned KeepCup and was promised a new top by Lydia but they were out of stock of the one I needed. Lydia promised she would let me know wh... Ver mais

Avaliado com 5 de um total de 5 estrelas

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos Australianos
  2. Loja de Acessórios de Moda
  3. Loja de móveis para cozinha

Sobre KeepCup

Escrito pela empresa

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.279)

39 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Love my Keep Cup!!

Ordered three custom mugs, it was so nice to have the option to change the colours myself, a really good idea. Have had a Keep Cup before and it is the best travel mug I’ve had. Ordered one each for the whole family. Arrived quickly and were packaged really well. Will definitely use again and I recommend them to everyone!

14 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Claire,

Thanks so much for your lovely feedback! We're thrilled to hear you enjoyed customising your mugs — it’s one of our favourite features too. So great to know the whole family is now sipping in style.

Thanks again for supporting reuse and for being part of the journey. Happy sipping!

KeepCup Team

Avaliado com 1 de um total de 5 estrelas

Lid is leaking, what a let down

The lid leaks badly. It looks like the seal isn’t tight enough, so liquid hits the top and makes the lid wet even when it’s upright. I can’t even tip the cup without worrying about spills. For a product with a glass bottom, I expected better quality. Very disappointed.

11 de julho de 2025
Avaliação não solicitada
logotipo da KeepCup

Resposta da KeepCup

Hi Olga,

Thanks for sharing your experience, what you’ve described isn’t typical of how our glass press fit lids are designed to perform - they're splashproof on the go drinking and should seal securely at the cup rim. It sounds like there may be an issue with the seal or fitment.

We’d love the chance to make this right. Please reach out to our team at hello@keepcup.com so we can help get you reusing again with confidence.

KeepCup Team

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Keep cup was my first reusable cup and has lasted me over a decade. High quality, no leaks like other brands, easy to clean.

13 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Love my Keep Cup!

My new cup is awesome, just what I needed. I've been using the older keep cup version for so long, I don't know how long I've used it for. But it finally got to the point where the lid was a little bit leaky. Super happy with my new insulated one, especially since it is my favourite colour.

13 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

Poor customer service

The product was great. The customer service however, was not. I reached out the customer service department to process a return because that's the only way you can do it and I never got response.

10 de junho de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Shay,

Thanks so much for your review - we're glad to hear you liked the product.

We did respond to your return enquiry on the 13th of June, though it’s possible our email landed in your junk or spam folder. Just in case, I’ve gone ahead and resent it to you now so you can go ahead with your return at your convenience.

Kind regards,
KeepCup Team.

Avaliado com 5 de um total de 5 estrelas

Couldn't rate it highly enough

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at once. I decided to buy a large plastic Coldcup for iced coffee and it arrived today. Not disappointed. The quality doesn't feel cheap and carelessly put together, and it's BPA free which is a huge bonus. No strong plastic taste either. Very much recommend.

5 de julho de 2025
Avaliação não solicitada
logotipo da KeepCup

Resposta da KeepCup

Hi,

Thanks so much for sharing this — what a great birthday gift to receive, and we’re so glad to hear you’re enjoying both the Traveller Light and Cold Cup!

We love that you noticed the design details and material quality — and definitely agree, no one wants a mouthful of hot coffee too fast (or a plastic aftertaste with cold drinks!). Thanks for recommending us, and happy sipping.

KeepCup Team

Avaliado com 5 de um total de 5 estrelas

I adore my cup!

I adore my cup! Perfect for iced coffees and it doesn’t leave condensation rings everywhere! Also works well for hot coffees and comes with a different lid for those.

2 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

I really thought this cup was spill…

I really thought this cup was spill proof instead of splash proof. Nor did I think I would have to be removing the straw so that it would be “spill proof” every time. I’m sorry but a real spill proof cup doesn’t spill with or without a straw, with or without ice. Also I didn’t know that I had to measure how much ice I would use because too much ice applies weight to the lid causing the lid to fall off. This just was nothing like I expected. Then I reached out to customer service and sent them a video. Well they said I had too much ice and the description clearly says push lid not screw lid. It’s just a sloppy cup not worth the price at all.

29 de maio de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Laura,

Thanks so much for taking the time to share your feedback, we’re sorry to hear the Cold Cup didn’t meet your expectations.

To clarify, the Cold Cup Longplay is splashproof rather than fully spillproof, as outlined in the product description. This means it’s designed for upright use, and while the push-fit lid provides a secure seal for everyday sipping, it isn’t leakproof when tipped upside down or shaken, especially with a straw in place.

We appreciate you reaching out and sharing your experience; it helps us continue to improve. If there’s anything further we can do to help, please don’t hesitate to reach out to our team again.

The KeepCup Team

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